“Our 3rd property transaction with the Matthew and his team has been completed successfully. Sincerely would like to thank you again for your assistance.”
“We were thrilled when we finally found the perfect house and were ready to make an offer. But we knew that the process of buying a property can be complex and stressful, so we decided to seek the help of professionals. That's when we found Ackroyd Legal. We would like to extend our sincerest thank you to Ackroyd Legal for their exceptional service and support!”
“My case involved a first-time property purchase opportunity in London.
Ackroyd's team saved the day for me before the Christmas holiday. They efficiently and professionally helped me complete a very stressful case, which was a huge relief during the holiday season. My solicitor was top-notch.”
“Hallelujah! Ackroyd Legal, you saved the day for me. This was my first rodeo with them, but let me tell you, it won't be my last. These legal eagles are the real deal. I can't recommend them enough, they deserve a standing ovation and a round of applause. 5 stars, all day every day.”
“Working with Ackroyd Legal has been a truly enjoyable experience for me. From the start, they have lived up to all of their promises and exceeded my expectations with the level of service they provided. My solicitor was always quick to respond to any of my requests, and their attention to detail was impeccable. I cannot express enough how much our family appreciated the support and amazing services that Ackroyd Legal provided us during our transaction. It made the process so much easier and less stressful for us all.”
“In a trying time, I required a property legal team that could handle multiple issues with speed, effectiveness and efficiency. Matthew Elash and his team exceeded expectations with their attention to detail and unwavering support. Their guidance led to a successful outcome in my purchase, remortgage, and probate matter. I wholeheartedly recommend Matthew and his exceptional property team.”
“When you are looking for a company that work to your tough deadlines and not their own in order to clinch the deal; or where the demand is such that other conveyancers can’t perform, then Ackroyd Legal are the ones. Myself and my wife have used Ackroyd Legal and would never go elsewhere. They treat you as the client and not as a problem. They always communicate even if it’s out of hours. I can’t honestly fault them and they are worthy of this review.”
“I had to go through a difficult time. So I had to deal with several issues at once which required a property legal team to be swift, effective and efficient.
Thanks to Matthew Elash and his Property team who were attentive to my every need, that did a lot of hand holding through tough times.
I am grateful for all the help in achieving the perfect outcome of a purchase, remortgage and probate matter.
Highly recommend Matthew and his great property team.”
“Thanks Rey for all your hard work throughout the process of helping me secure my first house! I can say without a doubt the purchase would not have gone through without the perseverance, professionalism and attention to detail you showed at every step along the way. Can't say enough about how much I would recommend you and your services! Thanks again!”
“Thanks for your all your hardwork and efforts throughout the lockdown period.you guys was amazing. excellent customer service .my case was dealt with and got a result .keep up the good work.will recommend to friends and family”
“Thanks for your all your hardwork and efforts throughout the lockdown period.you guys was amazing. excellent customer service .my case was dealt with and got a result .keep up the good work.will recommend to friends and family.”
“I engaged this company to conduct the conveyancing aspect of my property purchase. Initially the clerk dealing with the matter was efficient and thorough. However, Shortly after taking on the task, she then went long term sick and her principle took over. At this point the process seemed to grind to a halt and I found it necessary to formally complain to the company. This seemed to initiate some action and we seemed also to reach the point where the exchange of contracts appeared possible. At this point another para legal took over and insisted on going back to "square one" with the searches which delayed exchange and completion by at least a month. In consequence of this I had to extend my tenancy in rented accommodation which cost me nearly £1000. Finally, after I again complained the necessary exchange took place. Whilst I cannot question the accuracy of the legal investigations I am not at all happy that the process was conducted in an extremely tardy fashion.”
“Wouldn’t use them again. Conveyancing work allocated to trainee solicitor who either had too heavy a caseload or was simply inexperienced. He seemed to think the work consisted of sending the other side’s questions to the appropriate people and then sitting back and waiting for answers. No chasing or follow up. Their client care is appalling. You spend 5 minutes waiting to talk to reception then another 5 waiting to speak to your contact, assuming he’s not in a meeting, not at his desk or on holiday for a week without letting you know. I complained to the alleged head of conveyancing but didn’t get even a reply. I notice that more recent 1 star reviews don’t get any answer either. We will use a solicitor recommended by our estate agent (who doesn’t get commission from them). Go elsewhere would be my advice.
UPDATE don’t believe the review from Danielle is real. My experience was that he was difficult to get hold of and moved slowly for most of the time”
“Should be ZERO start. They were £400 cheaper than the next quote but in the long run I lost more than that due to poor service. PLEASE DO NOT TRUST.
Made an official internal complaint in accordance to Acroyd Legal's procedure due to their poor service - radio silence its been over 8 weeks since I submitted. I have tried to separately speak (numerous calls not returned) and write to their Head of Conveyancing/ Sales Executive (Michael McHaffie). Its a common pattern - you make countless calls, write copious emails and this outfit seems to make their own rules. My property deal fell through as the buyer thought I was playing games in exchanging contracts - the delays were all attributable to Acroyd and its poor team. Reputable estate agent, my mortgage broker, the buyers solicitors and my personal experience of buying properties has led me to believe that this is the worst firm ever. I will be officially complaining to the Legal Ombudsman (The Law Society website). You will loose money and creditability if you use this outfit”
“I used Ackroyd Legal for the purchasing of my flat and it was the worst thing I could have done. It took a little over 6 months to complete on an empty property with no chain and no mortgage.
When is a completion statement not a completion statement, when it has been prepared by Ackroyd Legal!
I paid the ‘completion’ statement only to be presented with a further completion bill which I immediately paid so that I could get the keys to my new home.
They then failed to register the lease assignment with the freeholder within the contractual timescale, when I queried this I was advised that I had to pay an addition fee (which should have been included in the completion statement).
It then took them over 2 months to pay the stamp duty (which should be paid within 10 days of completion). What made it worse was that the demand letters were initially being sent to my previous address.
The so called solicitor who was dealing with my Conveyancing even lied in his emails to me.
Regrettably I also signed up for them to deal with the lease extension so 9 months on and I am still having to deal with their incompetence.
My advice, shop around, get recommendations, find someone who is easy to visit should the need arise.
In my view 1 star rating is too generous.”
“Ackroyd Legal is the worst conveyance firm, they lack respect and treat people unfairly, rude and to make matters worst they have a lackadaisical attitude. Don't bother lodging a complaint because they would justify the reason and give you excuses.
This firm ought to be reported to the regulators and do a proper investigation on unprofessionalism ethics practised at the firm.
We went through a difficult time using this firm, an extremely arrogant team who lack ethics in increasing the fee with two different completion statements prior to the day of the exchange. Two weeks after the exchange they came back saying there is an outstanding fee as a result they will not be paying the SDLT
This firm should be reported to regulators and the Ombudsman for all the shady and crook activities within the firm.
Their online complaint form will not send you any acknowledgement so they have done this trick to hide the complaint coming from customers. Even after following up on the complaints months afterwards, they won’t agree to any of their mistakes.
The BEST OPTIONS IS TO AVOID THIS CROOK FIRM ENTIRELY”
“Do not use this so called lawyers,
Took 5 months to complete Equity Release,we lost first Offer,and only just managed to complete 2nd,at last minute.
Complete amateurs,Rude , obstructive unprofessional Reception Staff.Never answer E-mails or phone calls,did not liais with Lender.5 months of stress.Would not recommend .Ackroyd Legal Hedge in.Do not use this Company.”
