“I am writing this review to help others avoid unnecessary stress. I would strongly recommend considering an alternative firm, even at a slightly higher cost, as it may save both time and inconvenience.
Our experience was highly unsatisfactory and ultimately resulted in a missed completion deadline. The process began with an error at application stage, where only one applicant was recorded despite two being clearly listed on the title and mortgage offer. This took over a week to resolve, with minimal communication and significant effort required to obtain a response.
Further delays arose during identity verification. Despite multiple submissions of high-quality documents, these were repeatedly rejected without clear explanation. Only automated responses were provided, with no practical guidance on how to resolve the issue.
Overall, the combination of poor communication, inefficient processes, and lack of support made this an extremely frustrating experience.”
“🌟 Kindness, Integrity, and Real Results 🌟
I’ve worked with many professionals before, but Michael Andrew truly stands apart. From the very beginning, he treated my concerns with genuine empathy and respect. His updates were honest, his communication was clear, and his actions spoke volumes. Every step felt purposeful and handled with care. ✨ The results were better than I could have imagined, but the real gift was how supported I felt throughout the process. Thank you, Michael for proving that real dedication and heart still exist in this world. 🌹”
“As a first-time buyer, I wasn’t sure what to expect, but working with Phurichaya at Ackroyd Legal made the whole experience straightforward. She was diligent, patient, and always quick to respond, guiding me through each step with clear advice and helpful insights. I’m really grateful for her support and would happily recommend her to anyone purchasing their first home.”
“Matthew Elash supported me through a particularly involved process that included probate for a family member, remortgaging an existing property, and purchasing a new home outside London. From the outset, he was professional, organised, and easy to deal with. He explained everything clearly, which made the whole process feel much more manageable. He also spotted a few potential issues early on and resolved them swiftly, keeping everything on schedule. His team were equally helpful and responsive throughout. I felt fully supported and would have no hesitation in recommending Matthew for any property-related work.”
“We’re really glad we had Alima Kamara handling our house sale in Ilford. She was friendly, approachable, and always quick to respond whenever we had questions. Her calm manner and clear communication made the whole process feel simple and stress-free. Everything went smoothly from start to finish, and we would happily recommend Alima and Ackroyd Legal to anyone selling their home.”
“Can’t believe we went from offer to completion in just 30 days! Huge thanks to Majharul Miah for making it happen, he was friendly, efficient, and kept everything on track, even while on annual leave during Eid. We’re so thankful for his hard work and support throughout! Thank you”
“My partner and I bought a flat in Stratford in June 2025, and James Shepherd was fantastic from start to finish. He kept us informed every step of the way and explained everything clearly, which made the whole process feel easy and stress-free. James was professional, friendly, and always quick to reply. We’re really grateful for his help and would highly recommend him to anyone looking to buy or sell a property.”
“Buying our first family home in Acton Town was a huge moment for us, and Ackroyd Legal made the whole experience a smooth one. Angela Stallard and Kiran Sandhu were both friendly, patient, and always quick to respond whenever we had a question. They explained everything clearly and kept things running on track, which made the process far less stressful. We are really thankful for their support and would happily recommend them.”
“Ackroyd Legal supported us in June 2025, and the experience was excellent. Muaz Bajwa guided us through the process with professionalism, clarity, and constant communication. He kept us informed at every stage and made everything feel smooth and stress-free. We’re very grateful for his support and would gladly recommend Muaz and Ackroyd Legal to anyone seeking reliable legal help.”
“We used Ackroyd Legal for our flat purchase in Surrey and had an excellent experience from start to finish. Muaz Bajwa handled the conveyancing and got everything completed within 11 weeks. He was professional, organised, and kept things running smoothly the whole way through. A big thank you as well to Stephan Trotman, who was always quick to respond and kept us updated throughout. Both were great to work with and made the process simple and stress-free.”
“I recently completed the sale and purchase of my own home in Ealing, and what could have been a stressful experience turned out to be straightforward and well handled. That was thanks to Fiona Condon at Ackroyd Legal. She was professional, responsive, and genuinely pleasant to work with from start to finish. Having dealt with several property transactions before, this one was by far the smoothest. I’m very grateful for her help and would happily recommend her to anyone.”
“Nicholas Martinez helped me with the purchase of my new-build home in West London, and I couldn’t have asked for a smoother experience. From start to finish, everything was wrapped up in just over a month. Nicholas was responsive, approachable, and incredibly organised, allways quick to reply and clear in his updates.
What could have been stressful ended up feeling very manageable thanks to his professionalism and calm approach. I’d happily recommend him to anyone buying in the area.”
“I had the pleasure of working with Matthew Elash on the sale of my flat and the purchase of a new property at the same time. He handled both transactions with real professionalism and care. What stood out most was how proactive he was — always one step ahead, keeping me informed and making sure nothing slipped through the cracks. He explained the process clearly, which gave me peace of mind during what can often be a stressful experience. Everything was completed on schedule, and I felt completely supported throughout. I would definitely recommend Matthew to anyone looking for a solicitor who is efficient, approachable, and reliable.”
“Working with Ackroyd Legal on my first home purchase was a really positive experience. I was looked after by Sharmeen Quadri, who was absolutely brilliant from start to finish. She was professional, approachable, and always on top of everything, keeping me updated and making sure the process ran smoothly. Sharmeen’s attention to detail and clear communication gave me real confidence throughout. I’m very thankful for all her help and wouldn’t hesitate to go back to her for any future property matters.”
“Syed Hoque was a great help during the purchase of our first home in London in July 2025. He handled everything with professionalism and care, ensuring we reached completion on time despite a few detailed enquiries along the way. His attention to detail and steady approach gave us real peace of mind. We’re very grateful for his support and absolutely thrilled to be settled into our new home. Katie.”
“Aisha Ahmed was absolutely fantastic and truly a credit to Ackroyd Legal. She took over our case and transformed the whole experience with her professionalism, dedication, and clear communication. In just a few weeks, she managed to bring everything together and get us over the line. Her hard work and commitment made all the difference, and we’re incredibly grateful for her support. A well-deserved five stars for Aisha – we would recommend her to anyone.”
“My experience with Ackroyd Legal has been deeply unsatisfactory, shocking and has left me financially and emotionally exposed.
Professional Failings: No retention was arranged for building insurance, despite this being a foreseeable issue. I was also provided with an outdated insurance quote, while the actual premium was nearly 40% higher. I only discovered this after moving in, in front of other residents.
Complaint Handling: I raised this matter repeatedly from May 2025. When I lodged a formal complaint on 29 August, the firm promised a full response within 14 days. They failed to meet their own deadline, and when a response was eventually provided, it was late, dismissive, and ignored the direct questions I had raised.
Impact: I am still being chased for payment of the increased insurance premium (dating back to October 2024 when I was not the owner), which has placed me under ongoing pressure from the building management and their solicitors. The stress, anxiety, and uncertainty caused by the firm’s inaction has been significant.
In short, the firm has failed to act with competence, transparency, or urgency. I have lost trust in their ability to manage the matter and will now be escalating to the Legal Ombudsman. Save your money and stress, go elsewhere.”
“Working with Muaz Bajwa at Ackroyd Legal was a real relief. He handled everything with care and clarity, which made a stressful process feel much more manageable. I never felt out of the loop — he was always quick to update me and explain what was happening. It genuinely felt like someone was in my corner. I’d definitely recommend Muaz and the team at Ackroyd Legal.”
