“- Extremely arrogant team.
- Their work is done by trainee solicitors and not by qualified solicitors.
- They took 4.5 months for my conveyancing.
- They increased the fee on the day of exchange by £450.
- They did not even communicate if the completion is done or not on the scheduled day.
- They left the legal work half way and transferred the money to beneficiaries and called it completion.
- The property I bought has tenants with rent arrears, drug dealers etc and this company did not do any due diligence with the lender's solicitors.
- They did not collect tenancy deposit, any advance rent from the seller so that it can be deposited to buyer’s account.
- Their online complaint for will not send you any acknowledgement so they have done this trick to hid the complaint coming from customers. And then you need to send them by post and this way they can delay all incoming complaints.
- So ofcourse they won’t agree to any of their mistake and you go to Legal Ombudsman and that another useless organisation we have in this country. You can check the review for LeO on trustpilot.
- So the only next option will possibly have is a court claim.
- Imagine, a simple conveyancing will give you these kind of mental agony and distress if you hire ACROYD LEGAL.
Can you imagine such companies exists!!
I have only typed 50% of my troubles here.”
“Over the last five years, I have repeatedly sought the assistance of Ackroyd team for various cases, and I have never been let down by their exceptional communication, support, and expertise. Whenever I need them, they are just a phone call away.”
“Throughout my 5-year tenure with Ackroyd Legal, their team has consistently delivered exceptional service, leaving me never disappointed. It's apparent that the firm is making strides in growth and continually improving their services.”
“Should be ZERO start. They were £400 cheaper than the next quote but in the long run I lost more than that due to poor service. PLEASE DO NOT TRUST.
Made an official internal complaint in accordance to Acroyd Legal's procedure due to their poor service - radio silence its been over 8 weeks since I submitted. I have tried to separately speak (numerous calls not returned) and write to their Head of Conveyancing/ Sales Executive (Michael McHaffie). Its a common pattern - you make countless calls, write copious emails and this outfit seems to make their own rules. My property deal fell through as the buyer thought I was playing games in exchanging contracts - the delays were all attributable to Acroyd and its poor team. Reputable estate agent, my mortgage broker, the buyers solicitors and my personal experience of buying properties has led me to believe that this is the worst firm ever. I will be officially complaining to the Legal Ombudsman (The Law Society website). You will loose money and creditability if you use this outfit”
“In a trying time, I required a property legal team that could handle multiple issues with speed, effectiveness and efficiency. Matthew Elash and his team exceeded expectations with their attention to detail and unwavering support. Their guidance led to a successful outcome in my purchase, remortgage, and probate matter. I wholeheartedly recommend Matthew and his exceptional property team.”
“Do not use this so called lawyers,
Took 5 months to complete Equity Release,we lost first Offer,and only just managed to complete 2nd,at last minute.
Complete amateurs,Rude , obstructive unprofessional Reception Staff.Never answer E-mails or phone calls,did not liais with Lender.5 months of stress.Would not recommend .Ackroyd Legal Hedge in.Do not use this Company.”
“Went with Ackroyd Legal for my flat purchase and it has been an absolute disaster. From the beginning, I recevied essentially 0 contact after paying the initial fee, following that it seemed that nothing would move/get resolved until I phoned up dozens of times. Emailing is pointless, as 99% of them go unanswered, promised call backs never materalise. It got to the point that the seller threatened to pull out of the sale unless things moved on. I finally completed on the purchase and I thought that would be the end of it.
Unfortunatly, a year and a half later the management company has still not received the post completion documents despite dozens of emails and phone calls to Ackroyd legal to do so, meaning that I am unable to deal with the management company/pay service charge putting me at legal and financial risk;
Additionally Ackroyd Legal have been ignoring communications from the land registry about the transfer application; and the land registry is now saying they will cancel the application unless Ackroyd legal responds.
I would not recomend ackroyd legal to anyone, and advise anyone else to look elsewhere.”
“When you are looking for a company that work to your tough deadlines and not their own in order to clinch the deal; or where the demand is such that other conveyancers can’t perform, then Ackroyd Legal are the ones. Myself and my wife have used Ackroyd Legal and would never go elsewhere. They treat you as the client and not as a problem. They always communicate even if it’s out of hours. I can’t honestly fault them and they are worthy of this review.”
“Do yourself a favour and find someone else! Instructed Ackroyd to act on my behalf, was provided a case handler, Natasha with Peter Benjamin overseeing things, sent over all the paperwork needed along with initial payment. One week passed, didn’t hear anything, chased to ask what was happening, got ignored, phoned got told they would call back but didn’t. Second week nothing, third week, fourth week still nothing. Tried to email 10+ times without a response, called only to get put in hold and have the phone put down numerous times! Ended up having to find someone else to use after a month of not even having the decency to respond to let me know what was happening with my case! They are a complete shambles from start to finish. I urge you to look elsewhere, they are cheap for a reason, they are useless! Still chasing to get any money back!”
