“Absolutely rubbish. They were quick to charge me but 48hours passed with no follow up. James Shepherd who was assigned my case never replied to my emails so I decided to seek help elsewhere. Two weeks on and I'm still chasing a refund. Stay away.”
“Dealing with Ackroyd Legal was the one of the worst experiences of my life. The conveyancing process took 7 months before the sale fell through, due to negligence on the part of Ackroyd Legal.
Ackroyd Legal consistently did not show up to meetings between solicitors, and were completely unreachable. After 6 months of conveyancing with only a few enquiries to deal with, the case should have been prioritised. It is clear that the company have no concept of time management, and lack any form of professionalism.
I would 100% recommend that nobody use Ackroyd Legal for any legal process!”
“Since March I’ve trying to contact our solicitors for exchange of contract for a property, he doesn’t respond to emails and you have to call in order to get him to respond and Then have not been responding, the receptionist are rude and feel it’s ok to shut the phone or tell you to call at 5.30pm it’s a completely joke don’t go here.”
“Do yourself a favour and find someone else! Instructed Ackroyd to act on my behalf, was provided a case handler, Natasha with Peter Benjamin overseeing things, sent over all the paperwork needed along with initial payment. One week passed, didn’t hear anything, chased to ask what was happening, got ignored, phoned got told they would call back but didn’t. Second week nothing, third week, fourth week still nothing. Tried to email 10+ times without a response, called only to get put in hold and have the phone put down numerous times! Ended up having to find someone else to use after a month of not even having the decency to respond to let me know what was happening with my case! They are a complete shambles from start to finish. I urge you to look elsewhere, they are cheap for a reason, they are useless! Still chasing to get any money back!”
“This firm are a complete disgrace to the profession and completely incompetent. No matter how much cheaper they seem to other firms on the market do not engage them, or with them, under any circumstances!! It is simply not worth the trouble you will create for yourself. Your money will be lost and your deal will likely fall through. There is nobody working there that you will ever get to speak to other than a hapless receptionist who will never be able to connect you to anyone else.”
“Thanks Rey for all your hard work throughout the process of helping me secure my first house! I can say without a doubt the purchase would not have gone through without the perseverance, professionalism and attention to detail you showed at every step along the way. Can't say enough about how much I would recommend you and your services! Thanks again!”
“Thanks for your all your hardwork and efforts throughout the lockdown period.you guys was amazing. excellent customer service .my case was dealt with and got a result .keep up the good work.will recommend to friends and family”
“Thanks for your all your hardwork and efforts throughout the lockdown period.you guys was amazing. excellent customer service .my case was dealt with and got a result .keep up the good work.will recommend to friends and family.”
“Terrible experience I would avoid. I used this firm for the sale and purchase of my property, they were keen to get my business but once signed up they were unresponsive, difficult to contact, lied to me which I consider to be dishonest and made it a really stressful experience. They never returned calls and failed to deal with my subsequent complaint.”
“AVOID at all costs, awful correspondence, worse customer service, and it seems I'm not the only one....To date its taken over a year for a simple property and STILL going on. vague answers and lying. The stress they have caused along with constant worry about what will happen next is something i wouldn't wish on anybody. Management take note and complete CPD with your staff about customer service. You make us feel like you look down on us. some of your customers are also educated with multiple degree's. Treat us like human beings and learn empathy. Please note for all readers i have literally never complained on any platform before about any firm so that will explain the frustration and helplessness i feel about this company. when will it end?”
“I engaged this company to conduct the conveyancing aspect of my property purchase. Initially the clerk dealing with the matter was efficient and thorough. However, Shortly after taking on the task, she then went long term sick and her principle took over. At this point the process seemed to grind to a halt and I found it necessary to formally complain to the company. This seemed to initiate some action and we seemed also to reach the point where the exchange of contracts appeared possible. At this point another para legal took over and insisted on going back to "square one" with the searches which delayed exchange and completion by at least a month. In consequence of this I had to extend my tenancy in rented accommodation which cost me nearly £1000. Finally, after I again complained the necessary exchange took place. Whilst I cannot question the accuracy of the legal investigations I am not at all happy that the process was conducted in an extremely tardy fashion.”
“I used this firm for conveyancing. I've never encountered such an incompetent, unprofessional firm. They failed to take the most basic actions to progress my sale, they let emails from the buyer's solicitors go unanswered for weeks, and my sale is at risk of falling through because of their incompetence. They just ignore my emails and phone calls asking for updates. The estate agents and the buyer's solicitors have both told me that they've never had to deal with such an unprofessional firm. Avoid at all costs.”
