“5/5 for the product, 1/10 for service. I ordered a set of Leki poles which came with shark trigger gloves. The gloves were way too big M-XL (no option to order any size at the time of purchase, but they are women's specific so I assumed a smaller glove). I was advised to sell the gloves on Facebook and order a smaller size online at Glimmer Gear with 25% discount. After paying $350 for poles, I don't think I should have to pay an additional $75 on gloves. Very disappointing as I wanted to support a female owned Australian company. Wouldn't purchase here again.”
Eva,
I am so sorry we let you down. I completely agree with you it is a lose-lose situation here. We are unable to just switch the gloves over as they are part of the set that come with the poles. I hate that this is the case. I completely respect and understand your decision. I wish there was another way we could help you with this.
Sarah
HI Marien,
oh no! I am so sorry you had issues with this. I am going to reach out to you privately to see exactly what happened so we can prevent it from happening again.
Sarah
“Best place for all things running, hiking etc. Great customer service. Speedy delivery. Constant contact. I recommend these guys to all my customers and friends at work.”
“I purchased a Reflective Jacket from Glimmer Gear but unfortunately the wrong one arrives, Very much appreciate the very quick service in getting the correct item sent express mail the next day. Jacket arrived just in time for our Holiday away.”
“Love the merch from Glimmer Gear! Recently purchased another long sleeve top for running/walking early mornings, love the reflective sleeves, now own four of these. And purchased the sleeveless reflective jacket, took it for a run in the rain and stayed dry!”
“I love this jumper. It’s my new favourite. Not only does it reflect but it so soft and warm. It’s like a big hug.
Also loving the reflective tee, amazing comfort for running!”
“Ordering and delivery was fast!
Was a little disappointed with the colour. It's quite washed out and not as rich as what was depicted on the website. The fitting is a little on the smaller side too.”
“I Love my glimmer gear so much! The clothes are beautiful, impeccably made, so comfy to wear and give you the added confidence of knowing you'll be seen, even on dark mornings and nights! Love my purple top and gilet!”
“Great product. Communication was 100% with very quick responses. Would like to have had discount word work with my first order. However Sa did say I could use it nxt time instead - we’ll see.”
