Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,942 Reviews

95 %

of reviewers recommend Addison Ross

4.8

Based on 2,942 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 22nd April 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with the curved glass frame. It was so easy to upload the photo to Addison Ross so the finished article arrived completed. Excellent, quality packaging and speedy delivery. Would buy again.”

Helpful Report

Posted 4 years ago

“I found the customer service and communication first class. The quality of the photo frame I purchased is also excellent. I will definitely buy from you again.”

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Posted 4 years ago

“I have had excellent service following a blip that I realise was my fault and the Company have been helpful in the extreme. The product was a birthday present for my niece who is thrilled to own such a beautiful journal. Even the packing was part of the thrill for her to open. Well done Addison Ross. Quality service and quality product. Thank yoou. Rosemary Bulleid”

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Posted 4 years ago

“Excellent quality and excellent delivery. Easy to order and beautiful boxes”

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Posted 4 years ago

“Fabulous service. Lovely product, quick delivery. Very clever option to have photo printed and packaging was great.”

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Posted 4 years ago

“Bought a silver plated photo frame for a friends' 70th birthday. Beautiful frame, perfectly wrapped and was so impressed ordered a gold frame (friends' 50th wedding anniversary) and another silver for another friends' 70th birthday. Unfortunately, photos were not available to be inserted in the frame before delivery. Transport packaging excellent and true to delivery times. First class service all around. Shame they offered 4 for 3 as I would have managed to get a fourth free for myself! Would highly recommend for quality of goods.”

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Posted 4 years ago

Thank you very much for your very kind review we really appreciate you taking the time for us. Kind regards Sarah Ross

Posted 4 years ago

“Beautiful item with really quick delivery. Good value and the option to upload one of your own photos so they can frame it for you. Excellent!”

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Posted 4 years ago

“Excellent customer service - the staff really go above and beyond.”

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Posted 4 years ago

Hi there. We are so sorry you are unhappy with your order. If you would like to contact our team at sales@addisonross.com with your order details we would be more than happy to replace any damaged or faulty product free of charge! We look forward to hearing from you soon.

Posted 4 years ago

“My experience with Addison Ross was excellent. Having found the frame I wanted it was all plain sailing, and very easy! I asked for the offer of a photo to be printed, and they did a wonderful job. It was a great offer and much appreciated by someone who is not very technical and would have spent hours trying to download the photo and print it off. Thank you Addison Ross ...................... the best service ever!”

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Posted 4 years ago

“I ordered a bedside clock which came beautifully and safely packaged”

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Posted 4 years ago

“Very impressed with the quality of Addison Ross’s frames. The service was excellent. I would certainly recommend them.”

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Posted 4 years ago

“Excellent quality , super service and the free photos are really lovely. Highly recommend this company.”

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Posted 4 years ago

Thank you very much for your very kind review we really appreciate you taking the time for us. Kind regards Sarah Ross

Posted 4 years ago

“Wonderful to do business with. Very helpful re choosing colours and styles.”

Addison Ross 5 star review on 29th April 2021

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Posted 4 years ago

Thank you very much for your very kind review we really appreciate you taking the time for us and we love your styling! Kind regards Sarah Ross

Posted 4 years ago

“Brilliant Service in a timely manner.”

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Posted 4 years ago

“Superb quality frames and great customer service”

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Posted 4 years ago

“We are very pleased with all aspects of our purchase.”

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Posted 5 years ago

“Ordered 4 frames for delivery to California. Arrived in amazingly short time, 2/3 days, excellently packaged and in v. good condition. DHL supplied updates all the way. Recipients loved frames. I think the uploaded wedding photo a little less successful, the groom's head chopped off a bit - but this could have been down to me not sure!!”

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Posted 5 years ago

Thank you very much for your very kind review we really appreciate you taking the time for us. We're so sorry about your image, we're more than happy to reprint this if you'd like to email us we can send the reprinted image for you. Kind regards Sarah Ross

Posted 5 years ago

“Lovely product, fast service and great communication throughout. Would recommend and will buy again”

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Posted 5 years ago

“Picture frame is lovely, good quality at an affordable price, was free P+P but arrived within 3 days, buy with confidence”

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Posted 5 years ago

“Excellent products and quick delivery. Especially love the candles. Very good quality”

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Posted 5 years ago

Addison Ross is rated 4.8 based on 2,942 reviews