Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,944 Reviews

95 %

of reviewers recommend Addison Ross

4.8

Based on 2,944 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful products”

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Posted 1 year ago

“They were delighted”

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Posted 1 year ago

“Beautiful photo frame, and quite different to anything available elsewhere.”

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Posted 1 year ago

“Packaging superb. Product high quality. You could improve on ability to track order”

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Posted 1 year ago

“Lovely product well packed”

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Posted 1 year ago

“Gorgeous, quality products in beautiful colours”

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Posted 1 year ago

“delighted with my frames. the download for pictures works brilliantly.”

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Posted 1 year ago

“Excellent service, very nicely packaged and a quality product.”

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Posted 1 year ago

“Excellent customer service - I bought a tray which sadly was damaged on delivery. The team sent a replacement immediately on reciept of a photograph to evidence the issue. Can't ask for more, I will definaltey use this company again, well done Addison Ross”

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Posted 1 year ago

“Your web site was v good, easy to follow. The system was v efficient & presentation first class.”

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Posted 1 year ago

“Large grey chiffon tray bought as a Christmas present for my wife when unwrapped was found to have a nasty brown mark under the lacquer. I am now having to take it to the Post Office and (according to their website) pay myself to return defective goods. This returns policy adds insult to injury and it is hard to see how it accords with the Consumer Rights Act 2015 !”

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Posted 1 year ago

Dear Jon, we would firstly like to apolgoise that your Chiffon Tray was marked. If possible, please could you send a photo of the damaged item to sales@addisonross.com, and they will be in contact regarding the replacement. We have also sent our warehouse your order number and name for them to get in contact. We would like to apolgise again for the inconvenience.

Posted 1 year ago

“Excellent response to damaged produc”

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Posted 1 year ago

“Super frames and super service. Had a small issue with the pictures printed and they were reissued same day.”

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Posted 1 year ago

“Great service and products”

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Posted 1 year ago

“The narrow Addison Ross silver plated photo frames 6x4 and 5x7 are classic understated timeless elegance ... unfortunately they are made in China. I would actually pay a lot more to have the same items made in the UK. Please consider an alternative Made in Britain range.”

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Posted 1 year ago

“Great choice of gifts and an excellent easy and efficient ordering service”

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Posted 1 year ago

“Very fast service, my photo frame arrived very well packaged.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“The best gift ever! Buying a frame is one thing but having that frame delivered with the photo in place is a game changer. I just wish I had ordered all 5 at the start as there was a very good discount on first orders. It was when I received one that I knew I wouldn’t look further. Divine frames. Great presentation! Thanks.”

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Posted 1 year ago

“Absolutley gorgeous quality. Perfect presents and really quick delivery. Thank you”

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Posted 1 year ago

Addison Ross is rated 4.8 based on 2,944 reviews