Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,944 Reviews

95 %

of reviewers recommend Addison Ross

4.8

Based on 2,944 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

Write Your review

Tell us how Addison Ross made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am delighted with the elegant photo. frame. It was delivered swiftly and i shall certainly buy more.”

Helpful Report

Posted 6 years ago

Thank you so much for your review, we look forward to hearing from you again! Sarah

Posted 6 years ago

“I ordered the Mother of Pearl bedside clock. It was beautifully packaged and securely wrapped so was in perfect condition. I struggled a bit to get the battery in but all is well and the clock is sitting on the bedside table in one of my bedrooms. I will definitely use you again - Helen Keating”

Helpful Report

Posted 6 years ago

Thank you so much for your lovely review! We're so pleased you're enjoying your clock! Sarah

Posted 6 years ago

“Excellent service! The lady I dealt with could not have been more helpful.”

Helpful Report

Posted 6 years ago

That's so kind of you to let us know! Thank you! Sarah

Posted 6 years ago

“Frame okay but much thinner than I expected so found it hard to fit a mount.”

Helpful Report

Posted 6 years ago

“I am very happy with my product. I ordered a photo frame which came with a free print. Arrived next day in a lovely gift box, perfect for my mum on Mothers Day. Will definitely be ordering from Addison Ross again.”

Helpful Report

Posted 6 years ago

“The delivery of the photo frame was very quick and efficient. It arrived in excellent condition and was well packed to avoid any damage. The only issue I have is that it is a full glass frame (my choice) and does reflect the light on the glass. Otherwise I find the quality of Addison Ross frames to be of a very high standard. I would use this company again for the quality of their goods and standard of their service.”

Helpful Report

Posted 6 years ago

“The quality of the frame received is excellent. I have only given you an "Acceptable" because we were disappointed with the hinge mechanism, which means that we cannot form a "U" with it and see all three of our children at the same time from the same angle.”

Helpful Report

Posted 6 years ago

Dear Julian Thank you for pointing this out, we will make sure we make that clear on the description and will also prioritize a lifestyle photo of this product to make it more clear. Kind regards Sarah

Posted 6 years ago

“Beautiful photo frame and excellent delivery.”

Helpful Report

Posted 6 years ago

“Excellent range, good prices. Super quick delivery”

Helpful Report

Posted 6 years ago

“Folks, its not everyone that likes to see their face in a frame, but as a 30th anniversary gift to my husband, he loved it. From the great selection at Addison Ross I picked a Grey pearl frame sent them a photo of us and a message and they done it all and sent it in a lovely presentation box. He was both surprised and delighted. Thank you Addison Ross for making this small idea very special”

Helpful Report

Posted 6 years ago

“Good quality, fast service.”

Helpful Report

Posted 6 years ago

“Lovely frame. Very high quality and I was able to add a photo for absolutely free to save me struggling to get it straight in the frame! Next day delivery for free!! And 10% off for signing up. And they messaged to let me know when it had been delivered to next door. Couldn’t fault the service”

Helpful Report

Posted 6 years ago

“This is the second frame I have ordered from Addison Ross - the quality is excellent, the delivery is fast and the items are very well packaged. The inclusion of a photograph is a bonus. I would definitely recommend to others and will use them again if the occasion arises.”

Helpful Report

Posted 6 years ago

Thank you so much for your very kind review, we really appreciate it especially in the current climate! Very kind of you! Sarah

Posted 6 years ago

“Good customer services but very bad quality control. I ordered a silver frame for Mother's Day. It arrived promptly but had several marks on the silver surface. After a email to customer services I received a quick response and was told a replacement would be sent out. Unfortunately the replacement has lots of tiny scratches over one side. I can't be bothered to complain about this one as I suspect another replacement will be of poor quality. These frames aren't cheap so I am really disappointed with this. I will just have to give the best of one as a gift and hope she doesn't notice the marks. I will not be ordering from Addison Ross again.”

Helpful Report

Posted 6 years ago

“Article purchased very good. Parcel did not arrive next day, finally arrived the following afternoon. You shouldn't make statements like next day delivery if you can't achieve it.”

Helpful Report

Posted 6 years ago

Dear Janette, Thank you for your review and we're pleased you were happy with your purchase, we're so sorry you were disappointed with your delivery, we see that you placed your ordered at 10.30pm on Monday and delivered on Wednesday. As clearly stated on each product page we offer Free Next Day Delivery if delivered by 12pm Midday. We will endeavor to make this more clear in the future. Regards Sarah

Posted 6 years ago

“Fabulous products and an excellent service. Highly recommend.”

Helpful Report

Posted 6 years ago

“Lovely frame and at a reasonable price. Very quick delivery arrived next day”

Helpful Report

Posted 6 years ago

“Great quality picture frame, at a great value price point and very nicely packaged. Delivery was spot on the expected timescale.”

Helpful Report

Posted 6 years ago

“Absolutely thrilled with the quality of my enamel & silver frame”

Helpful Report

Posted 6 years ago

“Excellent product and excellent service.”

Helpful Report

Posted 6 years ago

Addison Ross is rated 4.8 based on 2,944 reviews