Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,944 Reviews

95 %

of reviewers recommend Addison Ross

4.8

Based on 2,944 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my products and the customer service is outstanding, excellent thank you.”

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Posted 10 months ago

“As always, Addison Ross's photoframe exceeded expectations. It arrived in a timely manner, beautifully wrapped. It was a Xmas present but I think I will keep it myself!”

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Posted 10 months ago

“I am so disappointed with my mills. I was given them as a gift in January. Since then, I have had at least two replacements sent to me by Addison Ross and every time there has been something wrong. I’ve had various issues: - the metal middle pole was too short for the ball to fit on top - salt leaked out of the bottom - didn’t grind smoothly at all - the lacquer has chipped off the bottom - the metal bit inside the lid has come out of its holes so I have had to glue them in for the mechanism to work. As I say, the first two were replaced by two new ones. I then had one mill replaced again for one of the above issues. They are both now chipped and have the metal lid part glued in after falling out. The first replacement was quite smooth and I received good customer service. The second replacement was a nightmare, and I had to repeatedly chase and was asked to restate the issue every time. I have now resigned myself to having poor quality, chipped mills as I can’t face going through the process again (to probably receive products with similar issues). So disappointed as they had been a wishlist item for a long time and the price point is so high so would expect excellent quality and a long-lasting product.”

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Posted 10 months ago

Hi Amie, I am so sorry that there were issues with your Salt & Pepper Mills and for the inconvenience that this may have caused. I will let our warehouse know that your current mills are faulty, and they will be in touch to discuss the next steps. We sincerely apologise again for any issues caused.

Posted 10 months ago

“Excellent choice and range of colours. The goods arrived promptly and without damage and look very smart. I would definitely go back to the AR brochure again.”

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Posted 11 months ago

“Fantastic products, excellent quality and quirky designs. Customer service excellent, wry efficient!”

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Posted 11 months ago

“Addison Ross are a first class company sell high quality products which is backed up with an outstanding customer service .”

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Posted 11 months ago

“This was my second order from Addison Ross. They communicate with updates and order times, etc. The delivery was very quick and the packaging was exquisite. Thank you.”

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Posted 11 months ago

“Have ordered two frames with the option to include a printed photo. Both are of incredible quality- both the frame and the printed photo. Will have these forever. Really beautiful items - will always look to AR for high quality home items.”

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Posted 11 months ago

“Lovely products. Bought 2 of the grey salt and pepper pops. Could buy almost everything in the catalogue. Super quality and very stylish”

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Posted 11 months ago

“I found the customer service team from Addison Rose to be very professional and provide exceptional service”

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Posted 11 months ago

“This is a stunning pepper mill which makes a fabulous pair with the navy bobbin salt.”

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Posted 11 months ago

“Great quality and super quick delivery!”

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Posted 11 months ago

“Love our pepper mill but not used yet!”

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Posted 11 months ago

“Five stars? More like a constellation. I recently purchased two sets of Addison Ross salt and pepper grinders, and I am completely smitten. The finish, the detailing, the perfect blend of class and quirk — they are genuinely exquisite. I keep taking them out of their boxes just to admire them, then putting them away again because I cannot bring myself to let a common household meal risk marring their beauty (and do not get me started on the gorgeous packaging). I chose a mix of shapes — a Bobbi, a Chubbi, and a Twister — after seeing how beautifully you style different pieces together across your socials. The glossy Chubbi and Twister look especially bright, fun, and gorgeous as a little duo. The Scandi (matte Bobbi) has a completely different charm — calm, soft, and beautifully understated. It feels “just right” when paired with another Scandi, like a matching mellow twin. In my eyes, the Scandis deserve their own quiet moment, and the glossy duo deserves its own sparkling one. Which means I will absolutely be ordering two glossy white Bobbis next to complete the shiny set. Zero regrets — just more joy. And I have to say… the shipping blew me away. From London to a small Australian country town in what felt like no time at all. Seriously impressive. Thank you, Addison Ross, for creating such stunning pieces. These grinders have added more delight to my dining space than any everyday kitchen item should reasonably add — and I am not sorry about it.”

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Posted 11 months ago

“Bought two as a Christmas gift. They are really lovely and I’m certain my friend will love them. Always good quality. Slight issue with delivery - I was at home and received message saying they tried to deliver. However they delivered next day leaving package in my post box. Other than this - I’d have given 5 stars.”

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Posted 11 months ago

“I have used Addison Ross a few times and have always been delighted with the products I’ve purchased which have been true to description. This time I got it wrong with my order but their customer service in helping me resolve the issue was first class. I so appreciated their care and empathy.”

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Posted 11 months ago

“Stylish and great quality!”

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Posted 11 months ago

“Always elegant and smart”

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Posted 11 months ago

“unfortunately my order never arrived ... someone picked it up at the dhl station and signed with a wrong name ...”

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Posted 11 months ago

“We iniitially ordered some place mats and peppermills and not only were they so astonishingly gorgeous and high quality, that we reordered some more placemats for our breakfast bar. They were shipped instantly and arrived in no time here in Australia--well packaged and secure and one couldn't expect more out of an online retailer anywhere. We can't find anything like this anywhere in Australia....”

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Posted 11 months ago

Addison Ross is rated 4.8 based on 2,944 reviews