“Driver no show and have been charged!!
Booked Addison Lee to pick me up for a hospital appointment, and 5 mins before they were due to arrive it said I still had not been allocated a driver and would be 15mins to find one. Luckily managed to get an Uber, but added to the stress of going to hospital unnecessarily. If you don’t have the drivers shouldn’t be taking the booking. Hadn’t used Addison Lee for at least two years after they previously didn’t turn up for airport pick-up and this was me giving them another try thinking maybe now post covid would be better.
Have now just seen that have been charged for the driver no-show. What a joke.”
“They do not show up, despite making you pay in advance. Was left stranded in London in the early hours after a night out. Had specifically booked and paid for a car back as there was a train strike and felt unsafe to not have a return journey planned. Truly awful, avoid!”
“DO NOT USE THEM! Was having a lovely day out in London, Addison Lee picked us up from a beer garden and took us to a gig at Knebworth - Jay was a great driver, we tipped him well, so far so good. We had them booked for the return journey from Stevenage that night, nothing to worry about...
Was standing in Knebworth Park in the middle of enjoying Liam Gallagher gig which I'd travelled the full length of the UK for - and it basically got ruined by the blunt last-minute text I received at 10pm saying the car had been cancelled. The problems for those at the same gig the previous night were well documented so there was now no way for me and my 5 friends to return to London.
Finally got through to their call centre, spoke to operator and then the manager, neither of who were cooperative or willing to assist in any way. Offered multiple solutions calmly, including waiting an extra hour, and even had the driver of our first journey out to Knebworth willing to get out of his bed to come and collect us if the staff would send him a job number, and they refused to do so.
Absolutely shocking service!! Almost ruined our entire weekend and would've seen us stranded out in Stevenage.
If it wasn't for the kind random bus driver who managed to squeeze us onto his bus we would've been totally stuck on a cold night. I repeat, DO NOT USE THEM! Asked for an apology and some compensation to dish out to my out of pocket friends - neither came, and wasn't surprised. The worst company and people.”
“Went to an awards event, my employer had booked Addison Lee for me to get back. Driver was courteous and on time. However, like a fool, I had left a personal item in the car. I emailed their office and luckily it had been handed it. Before long we had arranged for it to be returned to me. The customer service really could not have been better, full marks all round!”
“This is as a drivers point of view
Company is going down since sold to Carlisle group John was the best for this company
The controllers are are rude unprofessional few controllers are good i think Ian is one of the good one
They don't give point on airport jobs anymore another search scum by the ceo”
