Adelante Software Limited Reviews

Name: Adelante Software Limited
Address: 3 Switchback Office Park, Gardner Road, Maidenhead
Rating: 4.43

4.4 Rating 53 Reviews

92 %

of reviewers recommend Adelante Software Limited

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Phone:

01628 820600

Location:

3 Switchback Office Park, Gardner Road
Maidenhead
SL6 7RJ

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Adelante Software Limited 4 star review on 22nd December 2016

Christopher Crow

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“when told had to update machine..was told no change in payment to find now 14-40 was 7-50”

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Posted 7 years ago

Dear Stephen Thank you for your feedback. In response to your complaint, the reason for the price increase is due to the fact that Premier approached us as they were interested in upgrading to contactless machines. Premier agreed on the price and ensured us that details of this price increase would be communicated to all of their drivers. We are so sorry that you have not received this communication from Premier. If you wish to discuss this further please do give us a call on 01628 820600 or email sales@adelante.co.uk. Kind regards Nick

Posted 7 years ago

“Service is good,any problem got sorted very quickly and above all the staff is very polite and helpful.”

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Posted 7 years ago

Thank you for your positive comments, we are glad that you are happy with the service you have received.

Posted 7 years ago

“Very efficient,money in bank bang on time.”

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Posted 7 years ago

Thank you for your review Brendon!

Posted 7 years ago

“I have always found the staff to be very helpfully at all times and would definitely recommend Adelante to others.”

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Posted 7 years ago

Thank you for your review Tariq, your feedback is greatly appreciated!

Posted 7 years ago

“I would like to be able to Bank once a week or at any time of the month.”

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Posted 7 years ago

Dear Anthony Thank you for taking the time to write a review, we value your feedback. Unfortunately the machine you have does require you to bank daily, if you would like to discuss the reasons for this, please do not hesitate to give us a call on 01628 820600.

Posted 7 years ago

“It's a very good thing to have its very relyable it could be even better if you can add contact less facelety thanks”

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Posted 7 years ago

Thank you so much for your review Zulfiqar, we are glad that you are happy with the service that we are providing. If you are interested in upgrading to a contactless machine, give Nick a call on 01628 820600 or email sales@adelante.co.uk.

Posted 7 years ago

“Good service and reliable”

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Posted 7 years ago

Thank you vey much for your feedback! It is much appreciated.

Posted 7 years ago

“New machine is very slow to boot up but transactions are a lot quicker. Still some areas where a signal refuses to be found but overall it works well.”

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Posted 7 years ago

Thank you for your feedback Paul, if you are still experiencing problems please do give our support team a call on 01628 820500. Alternatively, email support@adelante.co.uk and let us know when is a good time to call you.

Posted 7 years ago

“New machine is very slow to boot up but transactions are a lot quicker. Still some areas where a signal refuses to be found but overall it works well.”

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Posted 7 years ago

“Machines not connecting to data could be improved”

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Posted 7 years ago

Thank you for your feedback Paul. If you are still experiencing problems, please do give our support team a call on 01628 820500 or email support@adelante.co.uk and let us know when is a good time to contact you.

Posted 7 years ago

“Network is bit slow part from that. It's ok good”

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Posted 7 years ago

Thank you for your review Asif, if you are still experiencing problems please do give our support team a call on 01628 820500 or email sales@adelante.co.uk and let us know when is a good time to reach you.

Posted 7 years ago

“Very slow processing. Taking up to 3 to 4 mins. Why do you send out emails to drivers like me who have had a machine for years, telling us to get one. Its wrong to claim that you get better tips. You dont.”

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Posted 7 years ago

Thank you for your review Brian, I will pass your comments on to our Marketing team, your feedback is much appreciated.

Posted 7 years ago

“Got a terminal in my taxi on premier cabs in blackpool and I must say it's a load of rubbish. Paid £7.50 per month for my old machine that was OK, and got given new machines putting my new monthly fee up to £14.50 a month, nearly a 100% rise. (What a joke). And to cap it off the signal on this new machine is terrible, lost count of the amount of customers I've had to take to a ATM machine and it's not acceptable. Also I've had to ring up on 5 occasions to get my email address changed until it was finally sorted. Sorry not good enough. Mr Andrew Openshaw.”

Helpful Report

Posted 7 years ago

Dear Mr Openshaw Thank you for taking the time to leave us a review. Whilst of course we want to see the good ones it’s important that we are made aware of where we can do better. Firstly I would like to apologise for the fact that your email address didn’t get changed when you requested, I understand that we are now emailing the correct address for both statements and invoices. Your new terminal was supplied to you on the back of an agreement with Premier Cabs. We sourced the Contactless terminals at their request and the price of £12 + VAT is competitive in the market coupled with the lower surcharge you pay per transaction. I can, however, see how you would feel disgruntled if the machine is not performing as well as your older machine. We would like the chance to put this right for you, if you are still experiencing problems with the terminal please call our helpdesk on 01628 820611 and they will do their best to assist you, alternatively you can email into support@adelante.co.uk and request a call back at a convenient time. Kind regards Michael Thorpe

Posted 7 years ago

Adelante Software Limited is rated 4.4 based on 53 reviews