Adelante Software Limited Reviews

Name: Adelante Software Limited
Address: 3 Switchback Office Park, Gardner Road, Maidenhead
Rating: 4.43

4.4 Rating 53 Reviews

92 %

of reviewers recommend Adelante Software Limited

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Phone:

01628 820600

Location:

3 Switchback Office Park, Gardner Road
Maidenhead
SL6 7RJ

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Adelante Software Limited 4 star review on 22nd December 2016

Christopher Crow

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got a terminal in my taxi on premier cabs in blackpool and I must say it's a load of rubbish. Paid £7.50 per month for my old machine that was OK, and got given new machines putting my new monthly fee up to £14.50 a month, nearly a 100% rise. (What a joke). And to cap it off the signal on this new machine is terrible, lost count of the amount of customers I've had to take to a ATM machine and it's not acceptable. Also I've had to ring up on 5 occasions to get my email address changed until it was finally sorted. Sorry not good enough. Mr Andrew Openshaw.”

Helpful Report

Posted 7 years ago

Dear Mr Openshaw Thank you for taking the time to leave us a review. Whilst of course we want to see the good ones it’s important that we are made aware of where we can do better. Firstly I would like to apologise for the fact that your email address didn’t get changed when you requested, I understand that we are now emailing the correct address for both statements and invoices. Your new terminal was supplied to you on the back of an agreement with Premier Cabs. We sourced the Contactless terminals at their request and the price of £12 + VAT is competitive in the market coupled with the lower surcharge you pay per transaction. I can, however, see how you would feel disgruntled if the machine is not performing as well as your older machine. We would like the chance to put this right for you, if you are still experiencing problems with the terminal please call our helpdesk on 01628 820611 and they will do their best to assist you, alternatively you can email into support@adelante.co.uk and request a call back at a convenient time. Kind regards Michael Thorpe

Posted 7 years ago

Adelante Software Limited is rated 4.4 based on 53 reviews