“Sneaky payment charges for something I didn’t subscribe to, that I found out only through credit card billing and refund for month before for the unauthorized charges would not be refunded, no invoices sent to my email.
Happy to pay for what I use - but not right to charge me for what I didn’t subscribe to nor authorize for payment.
Refund process was very difficult, not straightforward and had to be from chat with Agent. Comes across as dishonest and if it’s not your intent - I hope you find a way to update your process without sneaking in charges to just expand your revenue or spend per customer on a chart for your growth reporting.”
“Adobe have a monopoly on certain software, and as such exploit their customers (mostly students btw). They have very sneaky pricings and payment plans. Their 'free trial', has a cancellation fee. It is almost impossible to delete your account as it is buried deep in the settings. You can't cancel a subscription without paying them something and you are unable to delete your account with an active subscription.
They were sued by the FTC (Federal Trade Commission) for violating consumer protection laws by trapping customers in subscriptions.”
“I would give Adobe a Zero if it was an option. Our bills from them are insane! They make their menu of offerings so complicated - even they can't explain the difference between the options. Then they sign you up for "two" of their offerings even though it is not needed. For example, they had several of our employees signed up for both acrobat pro and acrobat premium??? And then they also charge you for items your company has even never purchased. When you confront them, they blame you??”
“I did a free trial and I contacted them to cancel. Not only did they not cancel, but they told me if I do cancel I have to pay them 60 something dollars. On top of that they are non-stop attempting to charge my card I'm talking non-stop and the staff there are rude the ones on the chat they are very disrespectful.”
“Shameful conduct from Adobe - not only do they charge a subscription fee rather than allowing you own the product outright(!) but now they have increased the price of my plan by 50% for the exact same product with no justification whatsoever.
The only upside is it's finally pushed me to stop using this awful company. Used to have great respect for them but will never buy another product.”
“I am billed for services I never asked for. I am unable to delete my account. Nobody responds to my email requests. I am retired and the constant unwarranted charges effect my quality of life significantly”
“There support is the worst ever. If you want to get stressed, feel like you are conversing with a wall, not have your issues resolved then this is the place to be. The chat mechanism is extremely slow. The response time as well. It may take half an hour to an hour to get your problem understood, if it is at all. You get stressed. You get dissatisfied and disgruntled. You find NO solution that is customer friendly. And when you are fed up with the non solution. They send you a sheet to describe your problem and how they can improve. At this point you "think" that they actually care and will assist. No. It never happens. After you fill in the form spilling your guts out and explaining the issue their response is sending a non reply email with a link for you to follow which points back to the support team which never resolved your issue in the first place!! This is Madness! Degrading. Hilarious. Pathetic. Their client and plan policy is Extremely rigid and inhuman and distressing. And all this is happening at a time when there are so many other apps and solutions that can offer the same and at lower costs.”
“I was charged by this company for 3 months something I never ordered and called their customer service and they where very un helpful I would never order from them again anything”
“First review of any product I've ever left. I needed to update a PDF and signed up for the trial to see if the service was what i was looking for. I CANCELED my trial after an hour or so. I have recently been notified by my bank that i am now paying for an annual membership that bills me monthly and if I cancel, I have to pay $69 dollar early cancellation fee. It's complete theft and an awful way to run a company. I will find and use any other competitor and will never using Adobe again even if its better product that whatever else is out there.”
“I tried a plan for $4.99 on a 14 day trial. When I tried to cancel, I could not. All offshore personnel and they could not find me. Then they also charged me 21.23 a month for something I didn't even ask for. Trying to cancel was impossible and they wanted almost 100 bucks to cancel.”
“I wanted to cancel my subscription when I went to my account it said it didn't exist. When speaking to customer advisor it took ages to cancel the subscription as they couldn't understand what I wanted although it was a fairly simple thing "cancel subscription" they kept asking questions almost like I would give up and keep paying. When I kept asking they said I would but with a cancellation charge. I refuse to pay that as I can't see my account so once we asked for supervisor he applied without cancellation charges.”
“Unethical. I don't understand how they get away with their swindling. I hate this company. This is the first time I have ever said this about a company in a review”
“The absolute WORST software on Earth. I pay these crooks a subscription fee every month only to have Photoshop crash every time I try to start it up. I have just loaded the latest "upgrade" and the program is absolutely USELESS. Every time I try to open it I get a message that Photoshop has unexpectedly quit and a "report" is sent to Apple. The worst part is Adobe just doesn't care - what a surprise that "customer support" is closed. ADOBE SUCKS - SAVE YOUR MONEY!”
“Do not sign up with Adobe, you will regret it. My experience has been so bad I'll soon be reporting them to the ICO for a GDPR breach over my payment details.
I had a subscription, it was cancelled, at that point I was told by a representative I had no subscriptions active subscriptions, anything on the account.
3 months later I realised they'd been charging me mistakenly. I got refunded, I asked them to delete my payment details and not charge me again.
2 months after that I realised they were still charging me. I got a refund, I again asked them to delete my details.
3 months later they are still charging me. I have spoken to agents 4-5 times, I was promised callbacks that never came, I'm never rude, yet they end the conversations randomly and claim they can't find the payments, I've sent them screenshots of my bank statements to prove the payments. They also keep asking me for the first 6-8 numbers of my card and the last 4, basically the whole card number, I don't even still have the card.”
“First, I found out that my information was breached on Adobe. I received no notification by mail no online messaging. I paid a monthly price for Lightroom Classic and Photoshop 2024. You have to do so much work on thise programs. My photographs don't need much tinkering. Certain things you thing is free within the software, its not. I had plenty of space in my computer. However, something continued to go wrong with the installation. The installation kept restarting. I had to remove it, then download a cleaner to fully remove it. I've had the software for almost a year. I couldn't continue to pay for something that I don't use. Adobe charged me $31.00 for early cancelation. How about you reimburse me for the breach of my information.”
