Aery Living have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Website is fab, easy to search and find the right thing!
I had an issue with products changing price when I went to checkout tho :( Two candles showed as £8.75 on the site and in my basket, but £10.50 every time I went to pay! A little annoying, but ordered in the end anyway.
”
- Kate Woolley
“
Really easy buying process, great website. Slightly annoying that one of the products went up in price though, inbetween adding to the basket and checking out.
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- Anonymous
“
Fine, bought some candles during the black friday offer, but the product price went up at the last stage of the checkout process. Lovely candles but I'd rather see the full price right away.
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- Anonymous
“
Great products and easy to navigate website. Quick delivery too.
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- Michelle Sharman
“
Web page easy to navigate and make payment. Speedy delivery promised of 1 - 3 working days.
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- Judith Hargreaves
“
Easy website to navigate. Would be better if there was a cheaper option for delivery as £5 is a bit much.
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- Anonymous
“
I never received the products or any response to my email, chasing these products - please refund me in full and confirm once this has been done- Christmas is long gone and they were a Christmas present
”
- Rachel Naylor
“
I had to reach out to customer service and had a really positive experience. Specifically, Jemma was fantastic. Five stars for her and for Aery customer service in general. Thank you!
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- Katy Pullen
“
Website is very user-friendly, it's simple and easy to navigate. I managed to find everything I was looking for and the checkout process was seamless. I particularly liked the gift wrapping service with personalised note - really nice touch! Thank you. I will be ordering from your site again. A very happy customer.
”
- Anonymous
“
So easy to navigate around the website. Ordered late in the evening and item was shipped within 12 hours! Fantastic service and lovely products.
”
- Anna Jones