Aery Living have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
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Purchasing was simple.
Selection was even easier as I was gifted a bottle of Black Oak diffuser reeds two years ago and found it the best ever scent, ever. There is still a puddle in the bottom of the bottle and the aroma still evident. I have happily bought 3 bottles for the price of 2 and feel I have a great quality deal. Thank you so much.
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- Mrs C Bruce-Jarret
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Like the website in every way, except that you can't sort by price. I was buying a gift on a budget, and this made it a bit of a pain.
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- Rachel Betts
“
Website is fab, easy to search and find the right thing!
I had an issue with products changing price when I went to checkout tho :( Two candles showed as £8.75 on the site and in my basket, but £10.50 every time I went to pay! A little annoying, but ordered in the end anyway.
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- Kate Woolley
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Luxury fragrance oils that fill the entire room. Brilliant service and quick delivery. Repeat customer, would recommend.
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- Anonymous
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I don’t normally leave reviews but just discovered this company and I couldn’t be happier. I ordered on Sunday and had delivery in Wednesday. Fantastic savings for new customer. The green bamboo diffuser scent is amazing. Have bought for presents and one for me. Icing on the cake - a card for 20% off next order! Wonderful customer service. I will be back
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- Lynn Beahan
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The product is fabulous and i wanted to order two to save on delivery costs but the website would only let me order one so i was a bit disappointed
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- Graham Hackney
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I never received the products or any response to my email, chasing these products - please refund me in full and confirm once this has been done- Christmas is long gone and they were a Christmas present
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- Rachel Naylor
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Excellent customer service. Jemma was brilliant and sorted the issue with a replacement candle straight away. The candles are gorgeous. Many thanks.
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- Anonymous
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Excellent customer service. Jemma resolved an issue with a gift I received very promptly and courteously. Absolutely outstanding service and the candles are the best long lasting fragrance I have found plus they are vegan!
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- Debbie Wells
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Excellent customer service from Jemma - her help was very much appreciated. Lovely products- will be shopping with you again.
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- Anonymous
