Aery Living have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Website is fab, easy to search and find the right thing!
I had an issue with products changing price when I went to checkout tho :( Two candles showed as £8.75 on the site and in my basket, but £10.50 every time I went to pay! A little annoying, but ordered in the end anyway.
”
- Kate Woolley
“
Really easy buying process, great website. Slightly annoying that one of the products went up in price though, inbetween adding to the basket and checking out.
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- Anonymous
“
Fine, bought some candles during the black friday offer, but the product price went up at the last stage of the checkout process. Lovely candles but I'd rather see the full price right away.
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- Anonymous
“
Easy website to navigate. Would be better if there was a cheaper option for delivery as £5 is a bit much.
”
- Anonymous
“
Very quick delivery. Happy with candles which I discovered by accident over Christmas. They burn really quite slowly and the scent is strong enough to only require a short time burning before the effects are evident.
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- Henrietta Speakman
“
Ordering was very easy and the delivery on time. Thank you
”
- Anonymous
“
I never received the products or any response to my email, chasing these products - please refund me in full and confirm once this has been done- Christmas is long gone and they were a Christmas present
”
- Rachel Naylor
“
Excellent speed of response and outstanding customer service every time I contact Aery.
”
- Jill Brown
“
Selection was simple. I love that you put base notes etc on the description as it lets you know exactly what the scent will be. I wanted to leave a personal message to go with my gift but couldn't see the option during checkout, hopefully you can do this through customer service, I have sent you an email.
”
- Anonymous
“
Lovely product and service. Thank you.
”
- Wendy Fagan
