Airfordable Reviews

Name: Airfordable
Address: 1658 Milwaukee Ave, #100-3682, Chicago, Illinois
Rating: 4.87

4.9 Rating 501 Reviews

97 %

of reviewers recommend Airfordable

4.9

Based on 501 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Airfordable:

Hi, we're Airfordable!

We help make travel accessible by allowing anyone to book a flight for only a fraction of the cost upfront and pay the rest in installments before departure.

With no need for the full ticket cost up front or a credit check, you can book your flight when the cost is low and not worry about constantly checking your accounts against the flight prices. If you encounter any issues, we have a friendly team on board to provide you one-on-one support. Our team offers you the flexibility and compassion you need when sometimes life doesn’t.

Airfordable believes that by allowing you to book flights when it's convenient and pay for it in a way that works for you, we can help you fulfill your travel dreams.

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Airfordable 5 star review on 17th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give zero stars if i could. Cant doing something as simple as change passenger info or even the dates of a flight.”

Helpful Report

Posted 10 months ago

Thank you for your feedback. We understand your frustration. However, please note that airlines generally do not allow changes to passenger details, so it’s crucial to double-check your information at the time of booking. Regarding flight changes, these depend on the fare class selected. Each fare class details what's included and what restrictions may apply and it is your responsibility to select one that works best for your needs. For optimal flexibility in the future, we recommend selecting a flexible fare class or a refundable fare which allows the most flexibility.

Posted 10 months ago

“This companies policies are horrible. I was on my last payment and I tried to get them to move it 2 weeks out because I was having financial issues do to being out of work because I was sick. The rep, Ama told me if I did not make a payment that day than my booking would be canceled with no refund. The customer service is horrible. READ EVERYTHING THOROUGLY. I would never use this company again.”

Helpful Report

Posted 2 years ago

Hi Shawanda, Thank you for sharing your experience, and we sincerely apologize for any frustration caused. We see you have already paid your last payment at the time of this review and you successfully received your ticket information in line with how our service works. Our utmost priority is to provide exceptional customer service and support our customers during difficult circumstances. We understand that financial challenges can arise unexpectedly, and we strive to be as accommodating as possible within the confines of our policies. We explicitly state these policies during the booking process which empowers our customers to make informed decisions when using our service. Please know that, within the confines of our service, we accommodated you by allowing you to move all four payments by a week which you did in our mobile app. Additionally, we even offered the option to split your last payment into two and move the rest two weeks later in an effort to assist you. However, you declined this option and chose to pay the last installment in full as originally scheduled. We appreciate your decision and value your understanding. Your feedback is important to us as we continuously strive to improve and provide an exceptional service. We hope you enjoy your trip in the coming weeks!

Posted 1 year ago

“Have to book weeks in advance to do payment plans app pointless”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your thoughts. We appreciate all feedback, even from those who haven't used our service, as it gives us an opportunity to clarify and highlight the value we provide. Our payment plan service was introduced to address the financial challenges many travelers face when planning their trips. By allowing customers to book weeks in advance and make convenient payment installments before your departure, we aim to make travel more accessible, practical, and possible for everyone. Since our inception in 2015, we have assisted thousands of travelers in realizing their dreams of taking life-changing experiences. Many individuals who previously found it difficult to afford airfare have been able to explore new cultures, broaden their horizons, and create lasting memories. Additionally, we have witnessed heartwarming stories of families reuniting after years apart, thanks to our payment plan options. We firmly believe that travel has the power to bring people closer together and strengthen those precious bonds. Our service has played a pivotal role in rekindling these connections and creating unforgettable moments for loved ones. While we understand that booking in advance may not suit everyone's needs, we encourage you to explore the full range of benefits our service offers. We are here to help you create unforgettable travel experiences, just as we have done for countless others. Thank you for your feedback, and we hope to have the opportunity to serve you in the future.

Posted 2 years ago

“I have never been able to successfully take a flight utilizing this service. Either the flight is cancelled or my itinerary is completely different making my travel plans a complete nightmare. After 3 failed attempts of using this service. I will never use it again!!!”

Helpful Report

Posted 2 years ago

Hi Ezinne, thank you for taking the time to leave us your feedback. Your previous bookings experienced cancellations and/or flight schedule changes which was done by the airline at their own discretion and not Airfordable. This is common practice in the travel industry that can happen even if you don't use our service, and we have no control over it. We understand this can be frustrating. We strive to notify our customers when this occurs and with alternate options provided by the airline. We see our customer service team alerted you of all cancellations and schedule changes as soon as they occurred by the airline, and we attempted to assist you in choosing a different flight. We even offered you for refund of all payments when you couldn't find an alternate flight that worked for you. In the end, we resolved this issue amicably and want to apologize on behalf of the airline, for your experience.

Posted 2 years ago

“I booked through your company at the time I did not know was Priceline. I had to change my location in which I was told to payoff the original flight then change. I was further directed to go through Priceline. When I went through price line the raised the flight lied and said they don’t do credit and because I got one discount I couldn’t get another and basically took $700 from. Then your company claimed they would have handled it. I know you’re able to see the chat and you see what I was informed and Priceline calls are recorded. Your company is about making a profit not customer care and because your company and the third party company your associated with I’m out of $700”

Helpful Report

Posted 2 years ago

Hi Tabatha, we appreciate you taking the time to leave a review. To clarify, we are not Priceline. As stated in our terms of service, Priceline is one of our third party booking partners we work with and your flight happened to be booked in conjunction with Priceline. You requested to cancel a booking that was not fully paid off yet and chose to complete your installment payments to receive credit for the booking. Once a booking is fully paid off, we are no longer able to provide assistance and we directed you to speak directly with Priceline to gain access to your credit. With Priceline's assistance, you used your credit to rebook a new flight to another destination at no additional charge to you. Your remaining credit balance, which was nominal as we understand, was forfeited as per Priceline's credit redemption policies. We apologize for any miscommunication you experienced working with Priceline. Our mission is to help travelers book life-changing flights that fit their budget, not make a profit. We take pride in having helped thousands of travelers in over 7 years in business.

Posted 2 years ago

“Will NEVER use Airfordable again. Still waiting on Frontier refunds from December 26th and getting the run around about getting my money back. I know the company has my 4 refunds and still hasn’t released them. It’s an absolute joke.”

Helpful Report

Posted 2 years ago

Hi Meaghan, we appreciate you taking the time to leave a review and apologize for the frustration you've encountered. As we stated in multiple messages to you, in order to process your refund we need to know the amount the airline is refunding you. We have yet to receive that information from you and thus cannot process your refund. The airline does not provide us with that information--you can contact them to confirm the refund amount and once you share that information with us, we'd be happy to process your refund. A member of our booking team will be following up privately with you to resolve this issue.

Posted 2 years ago

Airfordable is rated 4.9 based on 501 reviews