“Let me preface by saying...I am NOT a complainer, nor am I someone who leaves negative reviews. I am generally VERY positive and give the benefit of the doubt for businesses. But this experience was just horrible, and I strongly caution anyone that's planning to book with AirTransat to do your research first.
We booked a flight about a month ago. We were told we needed to call the airline to add our infant to the flight...and so we tried. For 3 weeks, we called just about every day. We waiting on hold for 8 hours or more, often to just have the call dropped after being on hold for so long. Believe it or not...today we got a call back..2 hours after our flight LEFT!!! Could you imagine? Shame on your Airtransat.”
“No DM cause I want everyone to know about this. I called several times to rebooked my flight and I haven’t got an answer. I am not happy with Air Transat and I promise you that I will never book with them again. We were treated with so much disrespect, even the agent called 6 policemen on us. Not sure why he would do that. We got to the airport on time and it was only 3 of us at the help desk. The agent lady decided to walk away after refusing to us. Felt discriminated against. The white gentleman got help while we waited and nothing for us. Very racist people including the Calgary police”
