Alcumus PSM Reviews

Name: Alcumus PSM
Address: Axys House, Parc Nantgarw, Cardiff
Rating: 3.71

3.7 Rating 21 Reviews

67 %

of reviewers recommend Alcumus PSM

Company Reviews

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Phone:

0330 127 1723

Email:

psm.enquiries@alcumus.com

Location:

Axys House, Parc Nantgarw
Cardiff
CF15 7TW

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Alcumus PSM 1 star review on 28th March 2023

Edmond Hodaj

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We found this system very poorly built, their customer service reps don’t even understand their own system as it is so vague and complicated very simple things are made incredibly difficult. All this system does is waste peoples time”

Helpful Report

Posted 7 months ago

“Do not use, once you pay the initial fee they will call and ask for more money to do the paperwork for you, Paperwork is unrealistic, they ask for documents and policies you would normally do if you do a tender bid, I.e environmental policy, sustainability, health and safety Company policy, I mean who does that if you are one guy? 6 days after I paid the money and asked for refund, Look at the email, isn't it clever? 10/10 on that”

Helpful Report

Posted 1 year ago

“Template service Do Not Use Them I paid 2000£ including VAT for 14 Month membership they provide me some copy paste Paperwork From Google are Completley discussing service poor service as son as you paid full amount they don’t care anymore i trying to call them every day to ask them for refund a lady Manager her nsme Louth she Told me I will not gone refund you nothing The Rudest staff i’ve ever seen including a Manager they run away non-one care anymore”

Helpful Report

Posted 1 year ago

“As a supplier being asked to upload relevant documents to the portal, Alcumus have requested an upfront payment of £1700 and 2 weeks on and we have still not received any log on facility, nor has our account been set up - despite chasing which has needed to be over email owing to the delays in trying to fruitlessly get through over the phone. Apparently this is an IT issue.... I have needed to check the company's credentials to ensure that we have not been a victim of fraud.”

Helpful Report

Posted 2 years ago

“Excellent service - Professional staff who were helpful and efficient. Many thanks!”

Helpful Report

Posted 2 years ago

“Mind the Gap is a long-term client of Alcumus PSM. We are a very busy charitable organisation, and having expert HR advice available via the experienced team at Alcumus is invaluable. It's so useful to have someone knowledgeable to check in with, to make sure we are following best practice, and meeting our obligations as an employer. All companies will face occasional HR difficulties and challenges, and the Alcumus advisory team are always prompt, efficient, thorough and supportive. The guidance notes and templates are a huge bonus, saving time, and making sure all essential points are covered.”

Helpful Report

Posted 2 years ago

“Mel Darlington continues to provide Dawnay Estates with first-class, timely and robust advice with HR support which is much appreciated. Would thoroughly recommend her services. David Steel (CEO)”

Helpful Report

Posted 2 years ago

“Always a very prompt response, regular communication and that personal touch, and so don't change anything.”

Helpful Report

Posted 2 years ago

“James was a great help - navigating us through the maze of options and the best way to please all parties.”

Helpful Report

Posted 3 years ago

“Brilliant team that work around your company to facilitate what you require, always on the ball and very effective”

Helpful Report

Posted 3 years ago

“No real benefit, previously stated that you’d be linked with a minimum of 5 jobs a year which isn’t the case.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We're sorry you don't feel like you've gained any benefit from your PSM subscription - our aim is to provide helpful HR and/or Health & Safety advice and support for our customers to help them gain accreditation and stay compliant and legal.

Posted 3 years ago

“Had initial contact from our adviser but nothing since and have been waiting 2 months for our policy and no response from emails”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We're sorry to hear you haven't had a response from our team regarding your policy. A member of our team will be in touch to gain a better understanding of your experience and how we can help your business. Thanks, Alcumus PSM

Posted 3 years ago

“I wouldn't recommended them to anyone. They don't uphold their end of bargain.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We're sorry to hear you wouldn't recommend PSM. A member of our team will be in touch to gain a better understanding of your experience and how we can help your business. Thanks, Alcumus PSM

Posted 3 years ago

“Reliable advice and accessible resources make us feel in safe hands with all of our HR needs”

Helpful Report

Posted 3 years ago

“They are there to help us when we need them!”

Helpful Report

Posted 3 years ago

“As always the service / advice offered from Alcumus was clear and easily understandable. Susan took the time to really listen to the scenario i provided and then talked through all our options. As a HR Manager who is standalone in the UK, it is incredible reassuring to have someone i can run my thoughts and ideas through as well as gain insight from a different perspective.”

Helpful Report

Posted 3 years ago

“We are so impressed with the help and support from Susan Barker. She is simply fantastic. Thank you”

Helpful Report

Posted 3 years ago

“Alcumus PSM offer a wealth of experienced support in H&S and HR, we would consider them a major partner in ensuring that our business remains up to date with national guidance. Their support during Covid was invaluable in ensuring we supported and protected our staff. Would recommend there services to others and have.”

Helpful Report

Posted 3 years ago

“Fast response times and always helpful”

Helpful Report

Posted 3 years ago

“works well for what i need it to do”

Helpful Report

Posted 3 years ago

Alcumus PSM is rated 3.7 based on 21 reviews