“Product was a very good price, and performs well.
But had to wait 8 days for the delivery , had some issues with Alex Shanks regarding keeping me informed when goods would arrive , but was resolved in the end.”
“It was a shame that I had to chase the delivery and then find out what I had ordered was not available. I do not understand why some retailers seem to think that it is the customer who has to do the running around, otherwise nothing much else to say.”
“Oh dear! Placed an order last week, hadn't heard anything so went to track order today, website going through maintenance! Decided to Google reviews for reputation of company, having read this I am feeling very concerned about the money which has already been taken from my account.
Holding out hope I will hear from the company soon....”
Hi Sarah, We are really sorry we are experiencing problems with the website. If you can call us at your earliest convenience we can sort this out for you.
“Online process was good and confirmation emails of purchase and receipt of money prompt . Confirmation email said another email would be sent when goods were despatched.
Review form arrived, but no despatch email, so I checked with firm about goods, who informed me goods had been sent. A little later email arrived and goods arrived next day. I think one can deduce the sequence of events.
Having said that, goods arrived within three working days (weekend intervened), which is good. I would certainly use them again.”
“Ordered a product on 19 December , your website told me it was dispatched on 22nd December, product still has not arrived, at least 4 phone calls later still nobody returning my calls - not good enough, won't recommend to anyone”
“The items I bought were cheaper than I could find anywhere else, however! Customer service was poor and the goods took 3 or so weeks to arrive. Not one email I sent was replied to and when promised a call back they didn't materialise either. I began to think I'd been scammed due to the lack of response.”
“The box was damaged and 2 parts were missing I sent several e-mails and received no response I then telephoned and asked for the missing parts but was asked to leave my number and I would be called back, this never happened.”
“Items ordered not in stock, did not show on website, customer service did not let us know. Took 3 weeks to arrive. We had to buy temp items for the interim.”
“I purchased a Hoover from the website but received a phone call a couple of days later informing me that the website price was incorrect & that I needed to pay an additional £100 if I still wanted the Hoover!! I explained that that was quite a big mistake made on the company's part & that I would need to reconsider the purchase if the price could not be honoured. I have not heard back from the company since, which is now over two weeks ago. Therefore my experience of this company has been poor.”
Hi Aimee,
We are very sorry about this, someone will be in contact with you regarding this matter and hopefully it can be resolved to your satisfaction.
“Ordered over one month ago stillno contact from this company despite sending three emails. Asked through email for a credit but no response. I will now gave to ask credit card company to get my money back. I will also contact consumer association as this looks like an Internet scam.”
“Placed an order nearly a month ago, still waiting as of today 15/04/2021. Tried e-mailing 3 times no response. I tried the phone, and it was answered by a very unhelpful person who proceeded to shout at me telling me that the item I wanted was out of stock, and it would be in next week, that was two weeks ago.
I have tried to call a number of times, but I get a message that the person I'm calling message box is full up.
Furthermore, I would never use this company again.”
“Do not order from this company. Their offices are open when they take your money but 3 weeks later when you have not received anything their offices are conveniently closed. DHL have clearly lost the lawn mower and Alex Shanks seem to think it’s nothing to do with them.”
“Its been 2 months and im stil waiting for my jacket I will certainly never use your company again and will be letting everybody know how shoddy of a company you are.”
“Nearly everything that was ordered was not available and replacements were eventually sent after we queried the whereabouts of the order twice, and still some of the order has not been sent out, the sight says order dispatched and has done since day one. Will not use again.”
“I give Alex Shanks one star as I eventually received my ordered goods. - About 5 weeks after ordering! So much for the 48 hr dispatch! I had to send one email and make two phone calls to find out when my goods were likely to arrive. If I had not made the calls I probably would be still waiting for them as I had not received any update from Alex Shanks!
I run a cleaning company and I needed the goods for an upcoming job. I ended up ordering them from elsewhere as I couldn't rely upon Alex Shanks to deliver them on time. So now I have them twice.
It's sad to see bad service. It is just as easy to run a quality reliable service as it is to run the rubbish setup that Alex Shanks seems to run. Also, I feel sad for his staff who have to field complaints and make excuses !
Very poor experience, and reading the reviews on reviews.co.uk it would seem I'm not the only one!”
“I ordered a Karcher underbody Lance,and the money was taken from my credit card that day.
I expected delivery within 7 days as promised but nothing arrived.
I filled in the online form queries and got no reply, I then phoned and was told it would be delivered the following week, again no sign of it.
3 weeks later I phoned again and all of a sudden they managed to dispatch it the same day.
The Karcher Lance was the cheapest on the internet and arrived safely it works fine.
Alex Shanks should take more care of their customers and at least keep them informed of any delay with delivery.”
