Big Green Egg - Alfresco Concepts ltd Reviews

Name: Big Green Egg - Alfresco Concepts ltd
Rating: 4.44

4.4 Rating 43 Reviews

86 %

of reviewers recommend Big Green Egg - Alfresco Concepts ltd

4.4

Based on 43 reviews


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Big Green Egg - Alfresco Concepts ltd 5 star review on 27th April 2022

Chris

Big Green Egg - Alfresco Concepts ltd 5 star review on 29th March 2017

Reinhard Eschbach

Big Green Egg - Alfresco Concepts ltd 5 star review on 7th February 2017

Stephen Butler

Big Green Egg - Alfresco Concepts ltd 4 star review on 7th February 2017

Aadil Qureshi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The promised email to indicate when the delivery was due didn't materialise, but a call to Alfresco resolved the matter happily. Not a reflection on Alfresco, but I feel the guide on how to use the BBQ Guru could be made a lot clearer for the uninitiated.”

Helpful Report

Posted 7 years ago

Hi Charles Thank you for your review. I hope you're getting on well with your Digi Q BBQ Guru now. If you're finding it tricky, why not check out our Applewood Hot Smoked Salmon recipe? https://www.biggreenegg.co.uk/blog/recipes/egg-mode/apple-hot-smoked-salmon We wrote this one specifically with the Digi Q in mind, so it takes you through the set-up and has a few hints and tips too! Thanks The Big Green Egg Team

Posted 7 years ago

“Ok so my XL egg was delivered some 6 weeks ago and the Mahogany table that I bought with it was damaged on the top. The white glove delivery people sent images to the office and it was quickly decided that a replacement top should be sent. I was told to continue using the egg in the damaged table top which I did. The product itself is excellent and the food we have cooked on it is outstanding so no complaints about the egg itself. My only gripe is with the customer service of this company. A full month passed without mention of my replacement table top. Indeed it was me who had to chase this and I didn't even get an apology for any delay, just told that they would call the delivery people to get them to arrange the replacement delivery which eventually came a further week later. Now I spent £2250 on this egg and table and most companies in the current climate would fall over themselves to make sure they keep customers happy. I'm disappointed with the experience if i were honest and have not even been offered a bag of charcoal for all the inconvenience or even a follow up call to make sure I was happy with the replacement. Shame!”

Helpful Report

Posted 7 years ago

“The green egg was a Xmas gift so not had a lot of use due to weather. My big disappointment is the significant lack of instruction and cooking ideas for something that my kids shelled out over £1200 for. I have figured it out by you tube tuition videos and other sites for recipes. It makes you feel like once you have the egg you don't want or need ongoing customer interaction. My ongoing relationship for recipes and accessories is now with other suppliers as a result.”

Helpful Report

Posted 7 years ago

Big Green Egg - Alfresco Concepts ltd is rated 4.4 based on 43 reviews