“Placed an order on 26th November paid 1 st class postage and so far her we are on 6 th December and I have heard nothing. No confirmation of despatch so where are these items as was hoping to have them for Christmas There are far superior companies out there and I will be using them in the future not this one.”
We pride ourselves on quality products and exceptional customer service. Its a shame you didn’t contact us as we could have explained the production lead times for your personalised products as detailed on our website.
You placed your order on Saturday 29th November which we emailed you confirmation of on the same day. Your order went into production on the next working day which was the Monday 1st December.
The production lead times for your products was up to 5 working days(as detailed on our website).
Your order was produced and dispatched within 4 working days and upgraded at no additional cost to a signed for next day delivery service which you signed for on the 6th December at 10:54am which was the same day as you left this review.
Kind Regards
All Party Things
“I ordered my item Wednesday afternoon and paid for 1st class delivery it's now Sunday and I have not received my item or had any response from the company with any kind of an apology or answer to when my item will be delivered”
“You sent the right item but with completely the wrong name and I have had no apology, no new name plate or anything. VERY DISAPPOINTED AS I NEEDED THE NAME PLATE FOR TODAY. Very dissatisfied customer I'm afraid. Diana Trout”
“The item I purchased was an engraved wine stopper for a 50th birthday gift.
When it arrived the engraving was so small and faint that it is practically illegible
even though there is plenty of space on the stopper to have had the engraving
bigger.
I paid for the item to arrive quickly, in time for the birthday but I do not feel it
is of a good enough standard to give as a gift, and leaves me no time to purchase
another.
I am very unhappy and disappointed with my purchase and doubt I will be using this site again.”
“Really poor customer service. I have an isuue with an item where the order requirements were not clear and they have said they will phone me back or email me for a week, after I have had to chase daily and I have not had one single call or email from them. Would never use the company again, very unprofessional.”
As explained to you on the telephone we were very sorry to hear that you made a mistake on the spelling of the name required on your personalised item. Unfortunately we are unable to amend personalised products after production. We did review if there were any ways we could rectify your mistake, unfortunately this was not possible.
