Alphalete have a Customer Happiness Grade of F. Customers are happy with their customer service but are unhappy with their returns process and refunds.
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On top of that… they do not offer free exchanges or returns.
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- Annoyed gym person from canada
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After several emails back and forth with there returns I had to accept 20 business day turn around.
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- Erik Belz
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An absolute SCAM OF A COMPANY. As many other reviews say (WOW do I wish I read them ahead of time) they DO NOT ACCEPT RETURNS and will come up with insane reasons why. WORST COMPANY.
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- Anonymous
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This company is a scam. I purchased leggings and a top for my wife as a gift. She didn’t like what I picked so I returned them for a refund the next day. New, in the original packages, unworn, with the original tags in place. They sent me half a refund. They are thieves.
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- Anonymous
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I unfortunately missed that part of their policies and just had to pay 20$CAD to send them back for a refund.
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- Annoyed gym person from canada
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Months later I wrote them and they were like “my bad, here’s a 15% off coupon and we’ll refund you the item” - like they would never have even refunded me if I didn’t tell them months later.
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- M
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Delivery is carried out by a courier company who will drop your package off at a parcel collection point if you are not home to collect your package when they try to drop it off, this courier company is not part of the national postal service, so it is not as easy as collecting the package from your local post office.
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- John SMith
