Alterations Boutique Manchester Reviews

"I would give zero stars if that was an option.\r\n\r\nI brought in two authentic Stone Island overshirts that only needed slight fit adjustments (see before photos). Without my consent, both garments were cut completely down the back, leaving visible lines and distortion on the outside. They now don\u2019t fit properly and bubble around the stitching, rendering them effectively ruined and have no resale value whatsoever.\r\n\r\nBoth items were discontinued collector pieces, impossible to replace, resell, or wear again. Staff later admitted that too much fabric had been removed and that they could not make them wearable again.\r\n\r\nAfter several visits and written requests - including a formal CCTV and data preservation notice (sent 17 October 2025) I still received no proper response or resolution. Despite the damage being irreversible, I was first offered \u00a3150 store credit, later reduced to \u00a3100 cash, which is insulting given the loss and condition of the garments.\r\n\r\nThese were perfect new condition pieces when handed over, and the result has been extremely disappointing. I\u2019ve since escalated the matter through formal legal channels and reported the business to Trading Standards and Citizens Advice Consumer Service for investigation, due to the lack of accountability and misleading claims about decades of experience on their website, despite being a newly registered company.\r\n\r\nBased on my experience, I would urge others to think very carefully before using this business. I\u2019ll be updating this review with the full outcome, including a public archive of all correspondence and photographic evidence for anyone to see.\r\n\r\nUpdate: 11 November 2025:\r\nAfter posting this review, the business offered to \u201creplace both garments at the maximum RRP\u201d as a goodwill gesture, acknowledging that damage had occurred. However, they later withdrew that offer solely because of this review which they confirmed in writing.\r\n\r\n\u201cSubject to contract and without admission of liability we will be willing only to replace the shirts at the maximum recommended retail price of your shirts you say were damaged. We will not provide any financial compensation \u2026 This will be in full and final settlement of the matter.\u201d\r\n\r\n\u201cDue to your review we have now decided to withdraw our offer.\u201d\r\n\r\nFollowing this, I have begun formal legal action and submitted complaints to the Information Commissioner\u2019s Office (for refusal to release CCTV requested under my Subject Access Request), Trading Standards, and the Advertising Standards Authority. These relate to data-protection breaches, refusal to provide insurer details, and misleading marketing claims.\r\n\r\nI intend to take this case as far as possible through every official channel available, and I will continue updating this review with the verified outcomes from those organisations and the court.\r\n\r\nI have retained full written evidence and will cooperate fully with any investigation by the relevant authorities.\r\nAnyone with similar experiences should report them to Trading Standards or the Information Commissioner\u2019s Office so the evidence can be handled properly.\r\n\r\nThis situation has now become about far more than just two shirts. It\u2019s about accountability, transparency, and how a business chooses to treat its customers when things go wrong."

"I would give zero stars if that was an option.\r\n\r\nI brought in two authentic Stone Island overshirts that only needed slight fit adjustments (see before photos). Without my consent, both garments were cut completely down the back, leaving visible lines and distortion on the outside. They now don\u2019t fit properly and bubble around the stitching, rendering them effectively ruined and have no resale value whatsoever.\r\n\r\nBoth items were discontinued collector pieces, impossible to replace, resell, or wear again. Staff later admitted that too much fabric had been removed and that they could not make them wearable again.\r\n\r\nAfter several visits and written requests - including a formal CCTV and data preservation notice (sent 17 October 2025) I still received no proper response or resolution. Despite the damage being irreversible, I was first offered \u00a3150 store credit, later reduced to \u00a3100 cash, which is insulting given the loss and condition of the garments.\r\n\r\nThese were perfect new condition pieces when handed over, and the result has been extremely disappointing. I\u2019ve since escalated the matter through formal legal channels and reported the business to Trading Standards and Citizens Advice Consumer Service for investigation, due to the lack of accountability and misleading claims about decades of experience on their website, despite being a newly registered company.\r\n\r\nBased on my experience, I would urge others to think very carefully before using this business. I\u2019ll be updating this review with the full outcome, including a public archive of all correspondence and photographic evidence for anyone to see.\r\n\r\nUpdate: 11 November 2025:\r\nAfter posting this review, the business offered to \u201creplace both garments at the maximum RRP\u201d as a goodwill gesture, acknowledging that damage had occurred. However, they later withdrew that offer solely because of this review which they confirmed in writing.\r\n\r\n\u201cSubject to contract and without admission of liability we will be willing only to replace the shirts at the maximum recommended retail price of your shirts you say were damaged. We will not provide any financial compensation \u2026 This will be in full and final settlement of the matter.\u201d\r\n\r\n\u201cDue to your review we have now decided to withdraw our offer.\u201d\r\n\r\nFollowing this, I have begun formal legal action and submitted complaints to the Information Commissioner\u2019s Office (for refusal to release CCTV requested under my Subject Access Request), Trading Standards, and the Advertising Standards Authority. These relate to data-protection breaches, refusal to provide insurer details, and misleading marketing claims.\r\n\r\nI intend to take this case as far as possible through every official channel available, and I will continue updating this review with the verified outcomes from those organisations and the court.\r\n\r\nI have retained full written evidence and will cooperate fully with any investigation by the relevant authorities.\r\nAnyone with similar experiences should report them to Trading Standards or the Information Commissioner\u2019s Office so the evidence can be handled properly.\r\n\r\nThis situation has now become about far more than just two shirts. It\u2019s about accountability, transparency, and how a business chooses to treat its customers when things go wrong."

"I would give zero stars if that was an option.\r\n\r\nI brought in two authentic Stone Island overshirts that only needed slight fit adjustments (see before photos). Without my consent, both garments were cut completely down the back, leaving visible lines and distortion on the outside. They now don\u2019t fit properly and bubble around the stitching, rendering them effectively ruined and have no resale value whatsoever.\r\n\r\nBoth items were discontinued collector pieces, impossible to replace, resell, or wear again. Staff later admitted that too much fabric had been removed and that they could not make them wearable again.\r\n\r\nAfter several visits and written requests - including a formal CCTV and data preservation notice (sent 17 October 2025) I still received no proper response or resolution. Despite the damage being irreversible, I was first offered \u00a3150 store credit, later reduced to \u00a3100 cash, which is insulting given the loss and condition of the garments.\r\n\r\nThese were perfect new condition pieces when handed over, and the result has been extremely disappointing. I\u2019ve since escalated the matter through formal legal channels and reported the business to Trading Standards and Citizens Advice Consumer Service for investigation, due to the lack of accountability and misleading claims about decades of experience on their website, despite being a newly registered company.\r\n\r\nBased on my experience, I would urge others to think very carefully before using this business. I\u2019ll be updating this review with the full outcome, including a public archive of all correspondence and photographic evidence for anyone to see.\r\n\r\nUpdate: 11 November 2025:\r\nAfter posting this review, the business offered to \u201creplace both garments at the maximum RRP\u201d as a goodwill gesture, acknowledging that damage had occurred. However, they later withdrew that offer solely because of this review which they confirmed in writing.\r\n\r\n\u201cSubject to contract and without admission of liability we will be willing only to replace the shirts at the maximum recommended retail price of your shirts you say were damaged. We will not provide any financial compensation \u2026 This will be in full and final settlement of the matter.\u201d\r\n\r\n\u201cDue to your review we have now decided to withdraw our offer.\u201d\r\n\r\nFollowing this, I have begun formal legal action and submitted complaints to the Information Commissioner\u2019s Office (for refusal to release CCTV requested under my Subject Access Request), Trading Standards, and the Advertising Standards Authority. These relate to data-protection breaches, refusal to provide insurer details, and misleading marketing claims.\r\n\r\nI intend to take this case as far as possible through every official channel available, and I will continue updating this review with the verified outcomes from those organisations and the court.\r\n\r\nI have retained full written evidence and will cooperate fully with any investigation by the relevant authorities.\r\nAnyone with similar experiences should report them to Trading Standards or the Information Commissioner\u2019s Office so the evidence can be handled properly.\r\n\r\nThis situation has now become about far more than just two shirts. It\u2019s about accountability, transparency, and how a business chooses to treat its customers when things go wrong."

"I would give zero stars if that was an option.\r\n\r\nI brought in two authentic Stone Island overshirts that only needed slight fit adjustments (see before photos). Without my consent, both garments were cut completely down the back, leaving visible lines and distortion on the outside. They now don\u2019t fit properly and bubble around the stitching, rendering them effectively ruined and have no resale value whatsoever.\r\n\r\nBoth items were discontinued collector pieces, impossible to replace, resell, or wear again. Staff later admitted that too much fabric had been removed and that they could not make them wearable again.\r\n\r\nAfter several visits and written requests - including a formal CCTV and data preservation notice (sent 17 October 2025) I still received no proper response or resolution. Despite the damage being irreversible, I was first offered \u00a3150 store credit, later reduced to \u00a3100 cash, which is insulting given the loss and condition of the garments.\r\n\r\nThese were perfect new condition pieces when handed over, and the result has been extremely disappointing. I\u2019ve since escalated the matter through formal legal channels and reported the business to Trading Standards and Citizens Advice Consumer Service for investigation, due to the lack of accountability and misleading claims about decades of experience on their website, despite being a newly registered company.\r\n\r\nBased on my experience, I would urge others to think very carefully before using this business. I\u2019ll be updating this review with the full outcome, including a public archive of all correspondence and photographic evidence for anyone to see.\r\n\r\nUpdate: 11 November 2025:\r\nAfter posting this review, the business offered to \u201creplace both garments at the maximum RRP\u201d as a goodwill gesture, acknowledging that damage had occurred. However, they later withdrew that offer solely because of this review which they confirmed in writing.\r\n\r\n\u201cSubject to contract and without admission of liability we will be willing only to replace the shirts at the maximum recommended retail price of your shirts you say were damaged. We will not provide any financial compensation \u2026 This will be in full and final settlement of the matter.\u201d\r\n\r\n\u201cDue to your review we have now decided to withdraw our offer.\u201d\r\n\r\nFollowing this, I have begun formal legal action and submitted complaints to the Information Commissioner\u2019s Office (for refusal to release CCTV requested under my Subject Access Request), Trading Standards, and the Advertising Standards Authority. These relate to data-protection breaches, refusal to provide insurer details, and misleading marketing claims.\r\n\r\nI intend to take this case as far as possible through every official channel available, and I will continue updating this review with the verified outcomes from those organisations and the court.\r\n\r\nI have retained full written evidence and will cooperate fully with any investigation by the relevant authorities.\r\nAnyone with similar experiences should report them to Trading Standards or the Information Commissioner\u2019s Office so the evidence can be handled properly.\r\n\r\nThis situation has now become about far more than just two shirts. It\u2019s about accountability, transparency, and how a business chooses to treat its customers when things go wrong."

"I would give zero stars if that was an option.\r\n\r\nI brought in two authentic Stone Island overshirts that only needed slight fit adjustments (see before photos). Without my consent, both garments were cut completely down the back, leaving visible lines and distortion on the outside. They now don\u2019t fit properly and bubble around the stitching, rendering them effectively ruined and have no resale value whatsoever.\r\n\r\nBoth items were discontinued collector pieces, impossible to replace, resell, or wear again. Staff later admitted that too much fabric had been removed and that they could not make them wearable again.\r\n\r\nAfter several visits and written requests - including a formal CCTV and data preservation notice (sent 17 October 2025) I still received no proper response or resolution. Despite the damage being irreversible, I was first offered \u00a3150 store credit, later reduced to \u00a3100 cash, which is insulting given the loss and condition of the garments.\r\n\r\nThese were perfect new condition pieces when handed over, and the result has been extremely disappointing. I\u2019ve since escalated the matter through formal legal channels and reported the business to Trading Standards and Citizens Advice Consumer Service for investigation, due to the lack of accountability and misleading claims about decades of experience on their website, despite being a newly registered company.\r\n\r\nBased on my experience, I would urge others to think very carefully before using this business. I\u2019ll be updating this review with the full outcome, including a public archive of all correspondence and photographic evidence for anyone to see.\r\n\r\nUpdate: 11 November 2025:\r\nAfter posting this review, the business offered to \u201creplace both garments at the maximum RRP\u201d as a goodwill gesture, acknowledging that damage had occurred. However, they later withdrew that offer solely because of this review which they confirmed in writing.\r\n\r\n\u201cSubject to contract and without admission of liability we will be willing only to replace the shirts at the maximum recommended retail price of your shirts you say were damaged. We will not provide any financial compensation \u2026 This will be in full and final settlement of the matter.\u201d\r\n\r\n\u201cDue to your review we have now decided to withdraw our offer.\u201d\r\n\r\nFollowing this, I have begun formal legal action and submitted complaints to the Information Commissioner\u2019s Office (for refusal to release CCTV requested under my Subject Access Request), Trading Standards, and the Advertising Standards Authority. These relate to data-protection breaches, refusal to provide insurer details, and misleading marketing claims.\r\n\r\nI intend to take this case as far as possible through every official channel available, and I will continue updating this review with the verified outcomes from those organisations and the court.\r\n\r\nI have retained full written evidence and will cooperate fully with any investigation by the relevant authorities.\r\nAnyone with similar experiences should report them to Trading Standards or the Information Commissioner\u2019s Office so the evidence can be handled properly.\r\n\r\nThis situation has now become about far more than just two shirts. It\u2019s about accountability, transparency, and how a business chooses to treat its customers when things go wrong."

"I would give zero stars if that was an option.\r\n\r\nI brought in two authentic Stone Island overshirts that only needed slight fit adjustments (see before photos). Without my consent, both garments were cut completely down the back, leaving visible lines and distortion on the outside. They now don\u2019t fit properly and bubble around the stitching, rendering them effectively ruined and have no resale value whatsoever.\r\n\r\nBoth items were discontinued collector pieces, impossible to replace, resell, or wear again. Staff later admitted that too much fabric had been removed and that they could not make them wearable again.\r\n\r\nAfter several visits and written requests - including a formal CCTV and data preservation notice (sent 17 October 2025) I still received no proper response or resolution. Despite the damage being irreversible, I was first offered \u00a3150 store credit, later reduced to \u00a3100 cash, which is insulting given the loss and condition of the garments.\r\n\r\nThese were perfect new condition pieces when handed over, and the result has been extremely disappointing. I\u2019ve since escalated the matter through formal legal channels and reported the business to Trading Standards and Citizens Advice Consumer Service for investigation, due to the lack of accountability and misleading claims about decades of experience on their website, despite being a newly registered company.\r\n\r\nBased on my experience, I would urge others to think very carefully before using this business. I\u2019ll be updating this review with the full outcome, including a public archive of all correspondence and photographic evidence for anyone to see.\r\n\r\nUpdate: 11 November 2025:\r\nAfter posting this review, the business offered to \u201creplace both garments at the maximum RRP\u201d as a goodwill gesture, acknowledging that damage had occurred. However, they later withdrew that offer solely because of this review which they confirmed in writing.\r\n\r\n\u201cSubject to contract and without admission of liability we will be willing only to replace the shirts at the maximum recommended retail price of your shirts you say were damaged. We will not provide any financial compensation \u2026 This will be in full and final settlement of the matter.\u201d\r\n\r\n\u201cDue to your review we have now decided to withdraw our offer.\u201d\r\n\r\nFollowing this, I have begun formal legal action and submitted complaints to the Information Commissioner\u2019s Office (for refusal to release CCTV requested under my Subject Access Request), Trading Standards, and the Advertising Standards Authority. These relate to data-protection breaches, refusal to provide insurer details, and misleading marketing claims.\r\n\r\nI intend to take this case as far as possible through every official channel available, and I will continue updating this review with the verified outcomes from those organisations and the court.\r\n\r\nI have retained full written evidence and will cooperate fully with any investigation by the relevant authorities.\r\nAnyone with similar experiences should report them to Trading Standards or the Information Commissioner\u2019s Office so the evidence can be handled properly.\r\n\r\nThis situation has now become about far more than just two shirts. It\u2019s about accountability, transparency, and how a business chooses to treat its customers when things go wrong."