“Horrible experience. I'm from Israel and they started threatening me via email that they will close my account. I sent them all the documents they asked for for identity verification and they declined them just because I'm jewish. Never again!”
“The experience is extremely poor on customer service. It is safe to call them liars. They make promises one way and keep them another. Do not trust these liars.”
“FAN Courier is absolutely the worst courier I have ever experienced! They are totally unreliable and almost never deliver in time. I am really not sure why Amazon.de switched to FAN for deliveries to Czech Republic. Once they did not even bother texting about the time of delivery. “Delivery attempt failed” when I am all day at home waiting for the package, having received no call by them.”
“All I wanted was 3 packs of Life Savers, I am an American living in Germany and went to Amazon.de to order lifesavers. I received a Amazon.de gift card from my friend for Christmas so I figured I would use it to purchased said lifesavers..yet when I tried to make the purchase I received this response from Amazon:
"Your account is temporarily on hold.
During this time, you won't be able to access your account, use any Prime benefits or gift card balance, or place orders. To regain access to your account, you will need to confirm details related to your payment method.
We took this action because either the Amazon gift card or the Amazon gift card balance that you are using is in violation of our "Terms and Conditions"."
In no way was in violation of these "Terms of Service". It does not appear that using a valid 14-digit voucher code for an Amazon.de gift card violates any of the listed terms of service for redemption. As long as the gift card was purchased legally and has not yet expired, it can be redeemed on the Admitted Websites for qualified products, and any remaining balance will be credited to the gift voucher account until the expiration date. It is also permitted to use multiple gift vouchers per order and combine them with one promotional voucher per order. Additionally, gift vouchers cannot be redeemed for further gift vouchers or Kindle subscriptions, and gift vouchers or their balances cannot be transferred to another Amazon.de customer account or paid out in cash.
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Now I give Amazon.de my terms:
I will continue this battle for my lifesavers, and will stop at nothing. Not only do I want my Amazon account taken off hold, but I demand that the order be provided for free with postage paid.”
“I used Amazon until they blocked my account, and I sent them all the documents they wanted. They restored my account and then a few days later they blocked it again and I didn't even do anything! The support is so terrible, they sent me an email that my account would be restored in 1-2 days and as a result, more than a week has passed. I called them and not only did they not help me in any way, they hung up on me. I will never use amazon again in my life, it is the worst company and support staff!”
“Disaster, pure disaster. After years of excellent experience with this company not sure what happened recently. As many other say - 6 out of 7 orders not delivered (they contracted cheap but by far the worst carrier which do NOT deliver to customer addresses).
Instead, they pretend they tried (say unsuccessfully) and place packages to their "pickup point" in different cities around refusing all requests for proper delivery.
Amazon Customer Service is absolutely impotent, just apologizing all the time but unable to do literally anything with that arrogant carrier.
No other way than to avoid ordering from them - never more. It´s a pity, but this is definitely the beginning of the end of another legend...”
“Do you need hackers for hire? Do you need to keep an eye on your spouse by gaining access to their emails? As a parent do you want to know what your kids do on a daily basis on social networks ( This includes Facebook, twitter , Instagram, WhatsApp, WeChat and others to make sure they’re not getting in trouble? Whatever it is, Ranging from Bank Jobs, Flipping cash, Criminal records, DMV, Taxes, Name it, We can get the job done. We’re a group of professional hackers with 10 Years+ experience.
SUPPORT@HACKERSPYVILLE.COM”
“The worst ordering and delivery experience I've ever encountered. Usually Amazon is the quickest and simplest and I'm incredibly surprised how painful this experience has been.
I ordered a pair of Ugg boots that were returned to sender for an unknown reason on 7th December. When I went to re-order the Ugg boots, they were out of stock. I was told a price match would be available for any similar item. I didn't mind if they didn't arrive in time for Christmas but I wanted to order a pair as a gift.
I then re-ordered an item through a marketplace seller and was then told over the phone a price match wasn't possible because it's a marketplace item and not fulfilled by Amazon directly. The person over chat never specified this and the information over chat was incorrect. Please note the item I ordered was around 140 EUR more, so it was a massive price difference.
The item was then marked delivered on 16th December, signed for by my partner but he wasn't in his apartment, so couldn't physically sign for the item. The marketplace seller then continued to insist my partner had signed for it but this was impossible. I opened an investigation with DHL myself also but never heard back due to the busy Christmas period and also asked the seller for coordinates but they couldn't provide me with this information.
Amazon then opened a A-Z claim but this was rejected due to information not being provided - I have absolutely no idea what information additional I could have provided.
My partner then spent his entire morning of 21st December looking for the parcel, where it was eventually found.
Since this was amazon's mistake, we were told we'd be refunded the additional 5,03 EUR in postage, so we weren't out of pocket. The item was then returned this week and not only were we not refunded for the postage but we were also missing an additional 6 EUR for the refund. There doesn't seem to be any clear information why we weren't refunded in full.
I will be deleting my Amazon account after this experience. I ordered directly from the UGG site and the same item was delivered within 24 hours for 120 EUR cheaper.”
“Amazon.de isn’t trustable, i bought a gate costs 385€ and it’s delivered with a lot of missing parts and i requested for refund and after several calls and emails during one month still amazon.de didn’t refund me and i didn’t get my money back!!! I advice everyone to not buy from Amazon they are really not trustable and their costumers service is useless!!!”
“Ordered 3 days ago goods on amazon in Germany. Paid with a Georgian bank card.
When I try to find out the status of the order, the amazon.ge website shows that my account is blocked. The letter does not come to the mail, they just block it along with my payment.
I'm trying to write to support - and well, they demand from me all the information about me, about the payment. I even send a payment order.
3 days pass, I try to see the history of my orders - there is nothing!!
I'm trying to write to customer support and again they demand all the data about me and about the payment.
Scoundrels, I already sent all this data 3 days ago!
And when I try to contact you, the site tells me again that my account is blocked and I can’t even write to you and ask when you will send my goods and unblock my account!
I have never seen such idiocy and disgusting attitude towards customers either in China, or in other Asia, or in the Caucasus, or in the countries of the 3rd world.
Every day, Amazon and their bank use my money. Every day they receive a small percentage of the blocked money and prevent them from being unlocked. I will spread information about these rascals so that as many people as possible will know that they cannot be trusted!”
“I considered myself a lifelong Prime member with Amazon.com. Then I moved to Europe. Amazon.de has been a lot more problematic overall, and recently they veered into actual fraud - they sent an email instructing me to pay for the return shipping of an item, promising that they would reimburse me. Then they flatly refused to do so!”
“Amazon US offers amazing service but my experience with Amazon Germany has been terrible.
I have an order delayed by 2 weeks and now they tell me it will take another 2-3 weeks, they won't let me cancel it and they're not willing to provide any sort of compensation.
What kind of service is this?”
“Negative product´s reviews censured
I wrote this negative review and amazon censured it: ¨It looks good and seems cool, but it stopped working after short time
It stopped working after three times I have used it.¨
Amazon wrote me that the review does not follow the guidelines. Why?”
“Applicable as an aftershaving toner or as a facial cleaner against pimples to mention some of its uses. I discovered this great product through my Wife who is American. As a European I had no idea of the existance of witch hazel!
T.N. Dickinson‘s witch hazel formula comes in a big format so you have enough for a long time. Instead of chemical ingridients, use something natural instead.”
“As always with Amazon, ultra fast delivery, precise description, all the details included in the order details. Other e-commerce sites can learn from them.”
