Amazon Germany Reviews

Name: Amazon Germany
Rating: 2.83

2.8 Rating 41 Reviews

46 %

of reviewers recommend Amazon Germany

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Amazon Germany 5 star review on 6th August 2025

Jean C Moore

"\ud83e\udd21\r\nThanks to Amazon.de for such funny entertainment! Christmas is coming soon, so if you like to play the Secret Santa game, I highly recommend you to play it with Amazon.de.\r\nIt's simple and very exciting! You only have to pay for IPhone here on Amazon.de web and the game starts!\r\nYou wait for Secret Santa and dream about what he will bring you.\r\nIn my case it was \u2026 a digital multimeter))))). But maybe you will be more lucky).\r\nThen you start to call and write e-mails, chatting with Amazon.de, that Secret Santa was wrong and you were waiting for a prepaid IPhone, you send photos and videos. It can take 7 hours or more.\r\nLike in many games you have to listen to hints and choose what to do. You can be advised to go to police and claim about Santa, or you can be promised that a new replacement will be issued and you will receive new IPhone till 4 p.m. next day latest, or you can be advised to pay same price again and start a new game)).\r\nAfter 7 hours of the game you will receive an e-mail, that the game is over and your prepaid IPhone can not be delivered, and it does not matter that you have paid for it and you need it urgent as present for a special occasion.\r\nNevertheless you still occupy yourself with the game, you continue to spend your time, maybe 1 hour to go to DHL to return this magical Digital Multimeter, which you did\u2019t order, but who cares about that? As soon as you have paid, all problems caused by the seller are only your problems.\r\nHappy End, you have nothing to present for a birthday and you don\u2019t have money.))\r\nYou have to wait for refund 14+ days\u2026\r\nIt is really very funny! All roles performed especially by Amazon.de employees, including courier, no third party!\r\nI would evaluate this game with 5 stars, but, I deducted 2 stars for not explaining the rules of the game before the purchase was made.\r\nIt should be written that Amazon can not guarantee delivery because IPhone can simply be stolen be Amazon.de employees.\r\nAnd I also deducted 2 stars for dishonest Customer Service Support. When Customer Service employee says, that he is sorry, it is supposed to mean that he realizes his mistake and will correct it immediately, so he doesn\u2019t cause problems for the client. However, doing nothing about the situation doesn\u2019t seem like being genuinely sorry, so please say honestly, that you don\u2019t care.\r\nSorry, only one star for your exciting game!\r\nRhetorical question, why are you, Amazon.de, selling items, that you cannot guarantee to deliver?\r\nIt is real SHAME on Amazon.de! \ud83e\udd21"

Amazon Germany 1 star review on 8th December 2024

Nataly

"Sehr geehrte Damen und Herren,\r\nich hei\u00dfe Tyshchenko Sergii.\r\nIch habe ein Problem mit dem Ger\u00e4t, das von mir bei Amazon gekauft wurde.\r\nDie Bestellungsnummer ist 306-9439198-5647508. Das ist Laptop HP.\r\nIch habe einen Defekt mit einem USB-EINGANG gefunden und ich habe am 11.10.2024 um 16:23 Uhr meinem Verk\u00e4ufer geschrieben.\r\nAm 11.10.2024 um 18:29 Uhr hat mein Verk\u00e4ufer mir geschrieben, dass ich mein Ger\u00e4t zur \u00dcberpr\u00fcfung einsenden kann.\r\nAm 21.10.2024 um 15:10 Uhr hat mein Verk\u00e4ufer mir geschrieben, dass er mein Ger\u00e4t erhalten hat.\r\nAm 28.10.2024 um 11:20 Uhr hat mein Verk\u00e4ufer geschrieben, dass er keinen Defekt gefunden hat.\r\nAm 28.10.2024 um 17:40 Uhr habe ich dem Verk\u00e4ufer ein Foto mit dem Defekt geschickt.\r\nAm 08.11.2024 um 10:10 Uhr hat der Verk\u00e4ufer geschrieben, dass der Defekt existiert und dass ich schuldig bin und dass ich f\u00fcr die Reparatur bezahlen soll.\r\nAm 11.11.2024 um 10:35 Uhr habe ich von meinem Verk\u00e4ufer die Rechnung f\u00fcr die Reparatur bekommen. Die Summe betr\u00e4gt 439,00 Euro.\r\n\r\nIch habe ca. 8 Mal mit Amazon Service telefoniert. Jedes Mal erkl\u00e4rte ich mein Problem und erhielt jedes Mal die gleiche Antwort, dass sie den Verk\u00e4ufer kontaktieren w\u00fcrden und ich mein Geld f\u00fcr das Ger\u00e4t zur\u00fcckbek\u00e4me und dass ich nur 2 Tage warten m\u00fcsste. Dann noch zwei Tage und noch zwei Tage... Ich warte immer noch.\r\nHeute habe ich um 11:39 Uhr wieder mit Amazon Service telefoniert. Der Mitarbeiter hat mir gesagt, dass er mit meinem Verk\u00e4ufer telefoniert hat und dass ich noch 2 Tage warten muss.\r\nHeute um 11:34 Uhr hat mein Verk\u00e4ufer geschrieben, dass er keine konkreten Angaben von Amazon erhalten hat. Um 12:04 Uhr hat er geschrieben, dass er auf die R\u00fcckmeldung von Amazon wartet.\r\nAm 29.11.2024 habe ich wieder mit Amazon telefoniert und eine Mitarbeiterin, die mit mir gesprochen hat, hat mir gesagt, dass es keine Garantie von Amazon bei dem Verk\u00e4ufer ist und Amazon kann nichts machen. \r\nIch empfehle NICHT den Verk\u00e4ufer und Amazon auf jeden Fall.\r\nIch habe alle Beweise.\r\nHochachtungsvoll \r\nTyshchenko Sergii"

Amazon Germany 1 star review on 29th November 2024

Sergii Tyshchenko

Anonymous

Anonymous // 01/01/2019

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“Do you need hackers for hire? Do you need to keep an eye on your spouse by gaining access to their emails? As a parent do you want to know what your kids do on a daily basis on social networks ( This includes Facebook, twitter , Instagram, WhatsApp, WeChat and others to make sure they’re not getting in trouble? Whatever it is, Ranging from Bank Jobs, Flipping cash, Criminal records, DMV, Taxes, Name it, We can get the job done. We’re a group of professional hackers with 10 Years+ experience. SUPPORT@HACKERSPYVILLE.COM”

Amazon Germany 5 star review on 29th December 2022

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Posted 3 years ago

“The worst ordering and delivery experience I've ever encountered. Usually Amazon is the quickest and simplest and I'm incredibly surprised how painful this experience has been. I ordered a pair of Ugg boots that were returned to sender for an unknown reason on 7th December. When I went to re-order the Ugg boots, they were out of stock. I was told a price match would be available for any similar item. I didn't mind if they didn't arrive in time for Christmas but I wanted to order a pair as a gift. I then re-ordered an item through a marketplace seller and was then told over the phone a price match wasn't possible because it's a marketplace item and not fulfilled by Amazon directly. The person over chat never specified this and the information over chat was incorrect. Please note the item I ordered was around 140 EUR more, so it was a massive price difference. The item was then marked delivered on 16th December, signed for by my partner but he wasn't in his apartment, so couldn't physically sign for the item. The marketplace seller then continued to insist my partner had signed for it but this was impossible. I opened an investigation with DHL myself also but never heard back due to the busy Christmas period and also asked the seller for coordinates but they couldn't provide me with this information. Amazon then opened a A-Z claim but this was rejected due to information not being provided - I have absolutely no idea what information additional I could have provided. My partner then spent his entire morning of 21st December looking for the parcel, where it was eventually found. Since this was amazon's mistake, we were told we'd be refunded the additional 5,03 EUR in postage, so we weren't out of pocket. The item was then returned this week and not only were we not refunded for the postage but we were also missing an additional 6 EUR for the refund. There doesn't seem to be any clear information why we weren't refunded in full. I will be deleting my Amazon account after this experience. I ordered directly from the UGG site and the same item was delivered within 24 hours for 120 EUR cheaper.”

Amazon Germany 1 star review on 24th December 2022

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Posted 3 years ago

“Amazon.de isn’t trustable, i bought a gate costs 385€ and it’s delivered with a lot of missing parts and i requested for refund and after several calls and emails during one month still amazon.de didn’t refund me and i didn’t get my money back!!! I advice everyone to not buy from Amazon they are really not trustable and their costumers service is useless!!!”

Amazon Germany 1 star review on 25th October 2022

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Posted 3 years ago

“Ordered 3 days ago goods on amazon in Germany. Paid with a Georgian bank card. When I try to find out the status of the order, the amazon.ge website shows that my account is blocked. The letter does not come to the mail, they just block it along with my payment. I'm trying to write to support - and well, they demand from me all the information about me, about the payment. I even send a payment order. 3 days pass, I try to see the history of my orders - there is nothing!! I'm trying to write to customer support and again they demand all the data about me and about the payment. Scoundrels, I already sent all this data 3 days ago! And when I try to contact you, the site tells me again that my account is blocked and I can’t even write to you and ask when you will send my goods and unblock my account! I have never seen such idiocy and disgusting attitude towards customers either in China, or in other Asia, or in the Caucasus, or in the countries of the 3rd world. Every day, Amazon and their bank use my money. Every day they receive a small percentage of the blocked money and prevent them from being unlocked. I will spread information about these rascals so that as many people as possible will know that they cannot be trusted!”

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Posted 3 years ago

“I considered myself a lifelong Prime member with Amazon.com. Then I moved to Europe. Amazon.de has been a lot more problematic overall, and recently they veered into actual fraud - they sent an email instructing me to pay for the return shipping of an item, promising that they would reimburse me. Then they flatly refused to do so!”

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Posted 3 years ago

“Amazon US offers amazing service but my experience with Amazon Germany has been terrible. I have an order delayed by 2 weeks and now they tell me it will take another 2-3 weeks, they won't let me cancel it and they're not willing to provide any sort of compensation. What kind of service is this?”

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Posted 3 years ago

“Immer wieder gerne, durch Prime 24h Lieferung und immer freundliche Mitarbeiter.”

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Posted 4 years ago

“Very impressive customer service. The patience, understanding, and support with my questions was A+. WWW . HACKERSPYVILLE . COM”

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Posted 4 years ago

“Negative product´s reviews censured I wrote this negative review and amazon censured it: ¨It looks good and seems cool, but it stopped working after short time It stopped working after three times I have used it.¨ Amazon wrote me that the review does not follow the guidelines. Why?”

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Posted 5 years ago

“Applicable as an aftershaving toner or as a facial cleaner against pimples to mention some of its uses. I discovered this great product through my Wife who is American. As a European I had no idea of the existance of witch hazel! T.N. Dickinson‘s witch hazel formula comes in a big format so you have enough for a long time. Instead of chemical ingridients, use something natural instead.”

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Posted 7 years ago

“quick and easy”

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Posted 7 years ago

“fast delivery. all perfect. best customer service around the world.”

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Posted 7 years ago

“Free. Delivery and delivery takes few days”

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Posted 7 years ago

“As always with Amazon, ultra fast delivery, precise description, all the details included in the order details. Other e-commerce sites can learn from them.”

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Posted 7 years ago

“Excellent service. One of the products had a minor defect and they issued a partial refund right away. Professionals.”

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Posted 7 years ago

“Great service delivery, smooth streaming service”

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Posted 7 years ago

“Amazon.de is my source for Photography or outdoor activity,”

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Posted 7 years ago

“chip and good”

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Posted 7 years ago

“ITEMS IV'E PURCHASED NICE TO DEAL WITH”

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Posted 7 years ago

“The customer service is great and responsive . They helped to resolve a shipping issue very quikly.”

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Posted 7 years ago

Amazon Germany is rated 2.8 based on 41 reviews