AMI Group of Companies Reviews

Dear Mgcini Ndebele, Thank you for choosing the AMI Group of Companies as your desired service provider. We appreciate you taking the time to share your feedback with us, and we sincerely apologise for the challenges you've encountered with AMI Group in Johannesburg. Your experience is of great concern to us, and we want to assure you that we take such matters seriously. Firstly, we apologise for any confusion regarding our office locations. Our aim is to provide a conducive and professional environment for our clients, and we regret if our Morningside location did not meet your expectations. We understand that clear communication is vital, and we will take immediate steps to enhance the visibility of our offices. In Gauteng, South Africa, our dynamic team is spread across offices in four areas, namely, Sandton Central, Rivonia and Fourways. Regarding the challenges in reaching your Account Manager, we deeply regret any inconvenience caused. We are committed to providing excellent customer service, and we are actively working to address the issues you've raised. We understand the frustration of not being able to reach the right person promptly, and we will investigate and rectify the communication gaps. Concerning your refund request, we noted the delays and regret any lack of clarity in the process. We are dedicated to resolving this matter promptly and ensuring that you receive the assistance you need. Our finance department will be reviewing your case, and we will communicate with you directly to provide updates on the status of your refund. At AMI Group, we take pride in our values, particularly our commitment to customer focus and professionalism. Your feedback highlights areas where we need to improve, and we are actively working to enhance our processes and communication channels to prevent similar incidents in the future. We understand the frustration you've expressed, and we want to assure you that we are committed to resolving this matter to your satisfaction. If you have any further details or specific concerns you'd like to share, please feel free to contact us directly at ask@amigroups.com. We appreciate your patience as we work to address and rectify the issues you've raised. Despite us being eternally grateful, you're also letting other people know whether doing business with us is a good idea or not. We appreciate your feedback. Thanks, Customer Satisfaction Team AMI Group of Companies

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