Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,723 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

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Metrics

1.4

Based on 1,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

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Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company ever communication terrible”

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Posted 4 months ago

“I was supposed to have my delivery 5 days ago. Each day since, the tracking has stated that the parcel is due to be delivered that day, but it still hasn't arrived. There is no more information on the tracking. I sent an email to APC 5 days ago, but they've not even bothered to reply to me.”

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Posted 4 months ago

“First time using and didn’t deliver. Got to wait for a convenient time for them .. outrageous. I certainly won’t be using them”

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Posted 5 months ago

“On two occasions their drivers have tried to force my elderly mother to accept parcels addressed to the wrong person. On the first occasion they just dumped it back on her doorstep later on. Second occasion the driver gave her a rubbish story about not having enough room on his van. Ive emailed their customers services because they wouldnt pick up the phone. Truly terrible!”

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Posted 5 months ago

“Useless. Delivered 3 hours before the 2 hour timeslot they gave me. And wouldn't redeliver on the day they said the would, now I have to chase them.”

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Posted 5 months ago

“I would have not given any stars to be honest. It stated a delivery attempted at 07:46. Only received a txt & email at 07:09 to say they would deliver 07:27-09:27. No card left just a basic message attempted made. I do not believe they had attempted it”

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Posted 5 months ago

“Failed to deliver twice now with perishable goods”

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Posted 5 months ago

“Fraud!! Told me they delivered parcel to wrong house then apparently a blue tesla followed him to collect it and then he was getting the parcel from the house and ring footage and then apparently I showed i.d, a load of lies to cover his own back and now I need to contact police to solve this issue out myself! What a load of ......! Avoid, scam company”

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Posted 5 months ago

“Absolutely shocking, won’t deliver to a specified safe place, depot not open on a Saturday, because I work away I would have to take a week off to actually take delivery Find it difficult to believe a situation like this has actually arisen, I’d call it a joke but it’s my no means funny. Sister got a delivery from them, had handle with care, glass, and fragile printed all over the box arrived absolutely smashed to bits Be aware you have been warned”

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Posted 5 months ago

“Not once have they left anything as instructed and in a safe (locked) place I have described and provided a code for…. Even after complaining. They never get it right.”

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Posted 5 months ago

“Don't think I've ever used a service this bad. I was originally notified of a delivery date, but rescheduled it for the following day as I had the day off work. Nothing arrived. I chased this up on the day the delivery was due and was told they weren't sure what had happened, but it now looked like it would arrive at the start of the following week. I asked for an estimated delivery time slot but wasn't given one. Instead, I was told to call at 8am on the morning of delivery and they would be able to provide an ETA. At that point, I accepted it as a misunderstanding. On the morning it was due to arrive — after already being delayed for several days — I called at 8am as instructed. Again, nobody could give me an ETA, but I was told someone would call me back. Several hours later, while I was already at work, nobody had contacted me. I then used the live chat service to speak with an agent who was about as helpful as a chocolate fireguard. The driver eventually arrived with the delivery, which I spotted through our Ring doorbell camera. Luckily, my partner was able to accept it. However, after the driver left, we noticed he had driven over our front garden and completely smashed the wooden border posts, causing significant damage. Our camera footage clearly shows the driver getting out of the van and assessing the damage, yet he still failed to inform us. I will be sending over and sharing the downloaded video footage, as what started as poor service has now become far worse.”

Helpful Report

Posted 5 months ago

Hello, Thank you for sharing your experience with us, I am so sorry to hear that you have had a poor experience with us. We do strive to provide the best service, so please accept our apologies that we did not meet the expectation this time. Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you? Chelsea Customer.relations@apc-overnight.com

Posted 5 months ago

“Very disappointed with this delivery service. I stayed at home all day waiting for my parcel, only to receive an update saying that “nobody was home.” That is completely false — no one knocked, rang the bell, or even attempted delivery. Now I’m being told I have to wait until Monday for another attempt, which is unacceptable. Wasting customers’ time and then giving false delivery updates is extremely unprofessional. Would not recommend this company based on my experience.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review, I am sorry to hear that your parcel was late. We do strive to provide the best service, so please accept our apologies that we did not meet the expectation this time. Thank you for bringing this to our attention. Chelsea Customer.relations@apc-overnight.com

Posted 5 months ago

“A potted rose I ordered has just been given to me by a neighbour as it was delivered to the wrong address and left on their door step even though they were in. The box was very badly damaged in spite of large written instructions to handle with care. I therefore would not recommend your delivery service.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review, I am really sorry to hear that your item was damaged. If you’re able to, please could you send us via email an image of the damage? It will enable us to pinpoint the cause and prevent future occurrences. Chelsea Customer.relations@apc-overnight.com

Posted 5 months ago

“Awful company. Had the package since the 23rd April for next day delivery…it’s now the 7th May. The company we purchased the goods off have been great, this company APC however are a bunch of liars. Told the company we purchased off that they will try to locate it, took nearly 2 weeks, and that it would definitely be delivered yesterday, has not been, fobbed the company off saying a vehicle broke down and would be delivered today…has not. Scummy courier company.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review, I am sorry to hear that your parcel was late. If you have still not received your parcel, please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you? Chelsea Customer.relations@apc-overnight.com

Posted 5 months ago

“Definitely not overnight. The past three consignments have been late”

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Posted 6 months ago

Hello, Thank you for your review, I am sorry to hear that your parcel was late. Thank you for bringing this to our attention. Chelsea Customer.relations@apc-overnight.com

Posted 5 months ago

“waited hours beyond expected delivery! cancelled plans. not attempt to deliver at address. tried delivering in the complete wrong area! AWFUL company”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review, I am sorry to hear that you have had a disappointing experience with APC, if you do require assistance with this delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Posted 6 months ago

“Awful. I company now uses these instead of DPD and the customer service is dreadful. Still waiting for a package, over 2 weeks. No longer want to shop with the company, they lose business.”

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Posted 6 months ago

“Should be zero stars! A 24 hour delivery of a garden plant took 4 days to arrive. Day 1 They claim they attempted delivery but no one in and they left a card. We were in all day and no card was left. Day 2 Delivery window originally 2 to 4 later changed to 5 to 7. Nothing delivered and no reason for non delivery given. Day 3 Delivery window 12 to 2. About 1pm the tracking system said they couldn't find the address. Day 4 Goods finally arrived. The tracking system is very inconsistent. Sometimes it shows nothing apart from a map of the delivery address and at other times includes the delivery number and number the driver is currently at. Only on the final day did it show all the information including a map showing the driver's current location Fortunately the supplier of the goods was very helpful and refunded the delivery charge and also offered a replacement plant if required.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review, I am sorry to hear that your parcel was later than you expected it. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Posted 6 months ago

“Would not let us collect item in the warehouse, woman on phone was extremely rude and told us that is the way it is, then she put the phone down us. Thanks Becca at the Verwood branch in Dorset.”

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Posted 6 months ago

“Customer service is revolting. Had a really nasty email from someone there who doesn't like their job obviously, annoyed with me for not being in, when i deemed to make my work call a half hour before the delivery estimation and therefore wasn't able to answer the door? I was available within the estimated delivery time however! Why give an estimation when you are going to turn up half an hour before? It makes no sense and impossible to be in for a delivery then! Really curious how this is deemed acceptable? Poor. Will try and buy from companies who don't use them.”

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Posted 6 months ago

Apc Overnight is rated 1.4 based on 1,723 reviews