Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,723 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

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Metrics

1.4

Based on 1,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

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Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top class service but I don't like the fact that they use Trustpilot, the following is my reply to their invite to review with them Sorry to say I don’t use Trustpilot as I have experience of them becoming internet policemen, if they don’t like your kind of business they warn prospective customer by making unsubstantiated claims about fraudulent transactions and business practices, be warned. Your service was excellent and I have no problem recommending your company.”

Helpful Report

Posted 5 years ago

Good Morning Thank you very much for taking the time to leave a positive review in relation to the service you have received, we really appreciate your feedback ! Maria customer.relations@apc-overnight.com

Posted 5 years ago

“I have received parcels twice with APC. I live up a long steep drive in the country. On both occasions the driver has carried the parcel up the drive and left where requested. Very pleased with service.”

Helpful Report

Posted 5 years ago

Good Morning Janina Thank you very much for taking the time to leave a positive review, I'm really pleased to hear your feedback in relation to the driver - thank you ! Maria customer.relations@apc-overnight.com

Posted 5 years ago

“Absolutely useless company. Don't use them. Said couldn't get access intercom problem. Lies. Cctv. Didn't get anyone. Unless a ghost or invisible. And the strange thing was intercom wasn't needed. Coz the main entrance door was open for approximately 2 hours due to the work man clearing the snow. From the entrance. Caught out with your lies.”

Helpful Report

Posted 5 years ago

Good Morning I'm very sorry to hear that you have experienced an issue with your delivery. If you can e-mail us with your consignment number and postcode, we will look into this for you. Maria customer.relations@apc-overnight.com

Posted 5 years ago

“Five people in the house all day. Found the Sorry we missed you card at the end of the day. Okay, go online to book redelivery. Consignment number not recognised. Damn Okay, call them. Track down telephone number, no answer. Double damn. Now what ? I’ve got a wine tasting with no wine. Not good enough.”

Helpful Report

Posted 5 years ago

“The courier was very aggressive & unprofessional. He accidentally smashed my mobile phone during the delivery. He then denied any involvement despite having two witnesses. He left without any apologies & refused to give any me his details.”

Helpful Report

Posted 5 years ago

Good Afternoon, We are sorry to hear of this incident, the delivery depot are going to call you directly to discuss this further. Regards, Natasha. Customer.relations@apc-overnight.com

Posted 5 years ago

“Had an email for delivery between 12.49 and 14.49, great, or so I thought. Waited in all afternoon, I kept checking the tracker and the time was getting pushed back, OK I thought the driver has a lot to deliver. At 3.24 the van was less than a mile from my house, it was still there 2 hrs later, I checked again about 18.00 and the van was 24 miles away at the depot. No contact to say that my parcel was not going to be delivered.”

Helpful Report

Posted 5 years ago

Good Morning Pam, I am really sorry that your parcel was not delivered yesterday. Thank you for your review and for bringing this to our attention. if you require assistance rebooking your delivery please email me your consignment number and delivery postcode. Thank you Jemima

Posted 5 years ago

“I received my parcel within the time frame promised in spite of the snow and treacherous. The courier was very polite. He adhered to the Covid 19 measures by placing the parcel by the door, ringing the bell and stepping back. He took my name and with a smile wished me good day before leaving. Very pleased with the service.”

Helpful Report

Posted 5 years ago

Good Afternoon Francis, Thank you for your kind words! We are pleased you are happy with the service provided. Kind Regards, Natasha. customer.relations@apc-overnight.com

Posted 5 years ago

“Delivery driver knocked and before we had chance to answer had left. Did not leave a card. Checked on tracker and says card delivered case closed. No card or parcel.”

Helpful Report

Posted 5 years ago

Hello there, Thank you for taking the time to leave a review. I am sorry to hear that no card was left with you and the driver didn't give enough time for you to answer the door. Please feel free to email us with your consignment number and delivery postcode, if you would like us to arrange re-delivery for you. Jack customer.relations@apc-overnight.com

Posted 5 years ago

“In the past they were OK, now the have drivers thar chap the door while waiting the 10 secs standing there he writes on his handheld computer that your not in, jokers 😡 should try thinking the person might be in the toilet or opposite end of the property”

Helpful Report

Posted 5 years ago

Good Afternoon I am very sorry to hear of this, please feel free to email us along with the delivery address and the consignment number so that we can look into this for you. Becky Customer.Relations@apc-overnight.com

Posted 5 years ago

“Delighted with the service. Picked up large parcel from our home yesterday about 4pm and it was with my son and daughter-in-law at around 10.30 am today in Hertfordshire. Well done Apc. Will definitely recommend you and use you again.”

Helpful Report

Posted 5 years ago

Good Morning Jean I am very happy to hear that you were delighted with the service, thank you for the 5 star review. Becky Customer.Relations@apc-overnight.com

Posted 5 years ago

“there was someone in for the delivery but did not hear the driver no card left, there was an email sent that looked like a scam , currently on the phone trying to arrange a pick up 40 minutes no reply, could have drove to the depot and picked up in the time it has taken on the phone, but no card no instructions ???????? poor service”

Helpful Report

Posted 5 years ago

Good Afternoon Neil, I am very sorry to hear this, please feel free to email us should you need any assistance Becky Customer.Relations@apc-overnight.com

Posted 5 years ago

“Very bad service do not tell you when an item is going to be delivered. So it ends up back at the depot because your not a mind reader. To be told you have to travel from one town to another in a national lockdown against the rules to collect it. Says it all really.”

Helpful Report

Posted 5 years ago

Good Afternoon, I am very sorry to hear what has happened with your delivery. Please feel free to email us, along with the delivery address and the consignment number so that we mat assist with getting this resolved for you. Becky Customer.Relations@apc-overnight.com

Posted 5 years ago

“Ordered a food delivery from Santos Remedio via Slerp and I guess they used this company - APC. Restaurant sent the order (duck carnitas/guacamole) on Jan 28 as planned, and I paid £11 for overnight delivery for the next day. No meal delivered and the online website said nothing. No alerts either. So, I called the local depot who said it was stuck in Birmingham and would be delivered to them on Saturday, but that meant it wouldn't be delivered to me until Monday. I then live chatted with APC London and that lady told me she would get it to me today by noon (Jan 30 - 1 day late), which meant I could still eat the meal. No delivery. Contacted live chat and they bounced me to email. Tried calling the local depot - no answer. Sent email and got this reply: Good afternoon Apologies for the delay in response. I can see this had a 24 hour delay and was only received into the local depot this morning. Unfortunately this isn't out for delivery today, delivery will take place Monday. My reply: So, despite the live chat person yesterday telling me that it would be delivered today by noon, as opposed to yesterday by 8pm as paid for, you are saying that the cooked duck carnitas I ordered from Santo Remedio will be delivered on Monday, 4 days after the original date it was supposed to be delivered and 5 days after it was shipped. Her reply: I can only apologise for the delay but I'm afraid anything that is held at the National Hub for whatever reason is out of our control, and will be delivered the next working day which in this case will be Monday. So, in essence, when they say on their website that it's overnight or same day delivery, it is false advertising. My suggestion for any business who is thinking of using a delivery company for perishable food delivery DO NOT USE APC.”

Helpful Report

Posted 5 years ago

Good Morning Linda, I am sorry to hear you have had such delays with your delivery, if you still require assistance, please can you email your delivery postcode and 7 digit consignment number to us and we can help you. Jemima Customer.relations@apc-overnight.com

Posted 5 years ago

“Utterly useless company. They've twice tried to deliver a parcel to our door & just gone away without trying to leave in our stair or with a neighbour, like EVERY other courier does. Didn't even bother putting the date or time on the card they left Tried their Depot - no answer, then tried the 0800 number, that just tries to direct you to the bloody depot. Hopeless. They obviously don't want to speak to customers. AVOID.”

Helpful Report

Posted 5 years ago

Good Morning Neil, I am sorry to hear you have not received your delivery yet, If you so still require assistance, please can you email your delivery postcode and 7 digit consignment number to us and we can help you. Jemima Customer.relations@apc-overnight.com

Posted 5 years ago

“Absolutely awful. Two terrible experiences with this company now. Zero customer service and zero transparency on timing of deliveries. One of my deliveries (balloons for a special occasion) never even made it to me (apparently the driver lost his keys to the van!) and the other was apparently two stops away when tracking information disappeared from view. Already 2 hours late. Appalling!”

Helpful Report

Posted 5 years ago

Good afternoon Helena, Thank you for your review, I'm really sorry to hear you have had a bad experience with APC. Thank you for bringing it to our attention. Jemima Customer.relations@apc-overnight.com

Posted 5 years ago

“Parcel was sent lunchtime Friday and it was delivered to me before 9am Monday. That is good service normally but take into account covid and the fact we had several inches of snow on Sunday and road diverts and it's exceptional. I'd read the reviews on here and been worried but how wrong was I . Thank you to all the team that got my parcel to me during these difficult times. I'd recommend you and I'd certainly be happy to get another parcel delivered by you. Stay safe and thank you”

Helpful Report

Posted 5 years ago

Hello Sharon, Thank you taking the time to leave a review. I am really pleased to hear that your delivery arrived promptly, given all the adverse conditions. Jack customer.realtions@apc-overnight.com

Posted 5 years ago

“Terrible Service - Received a delivery of 3 very heavy boxes. DELIVERY DRIVER BY THE NAME OF RYAN. He dumped 3 heavy boxes in front of the door so no-one could get in or out of our offices & had walked off. He did not even notify us the delivery had been made. I managed to push the door so I could squeeze through a gap to get out. When I saw him return to his dirty shabby van I asked him if he could move them away from the door for me as there was no way I could lift them as they were far to heavy. He was very rude. I asked Ryan if he would mind putting them in the hallway as all delivery drivers usually to. RYAN just said NO & walked off. Very rude man! Wearing no PPE!”

Helpful Report

Posted 5 years ago

Hello, I am very sorry to hear that this has happened. If you would like us to look into this for you, please email us with your consignment number and delivery postcode. Jack customer.relations@apc-overnight.com

Posted 5 years ago

“Terrible terrible service - 300 pound parcel sent never arrived then invoiced me for the so called delivery service ! No customer service here - cant even get hold of someone high enough to make a complaint- local office tells lie after lie - currently seeking legal action-AVOID AT ALL COSTS”

Helpful Report

Posted 5 years ago

Good morning, I am very sorry to hear you have experienced an issue with this. If you would like to email us with your consignment details, we will look into this for you. Jack customer.relations@apc-overnight.com

Posted 5 years ago

“This is a very poor company. Sent a time to deliver between and still had not delivered 4 hours latter. Received a text saying they had tried to deliver which they had not. Phoned customer services the female was rude. Said they would try to deliver the next day and driver would phone before. No phone call but got delivery 2 hours later. Very poor over all. Would recommend any delivery company before APC.”

Helpful Report

Posted 5 years ago

Good Morning I'm very sorry to hear of the issues that you have experienced with your delivery. If you would like us to raise this issue with the depot, please feel free to e-mail us with your consignment number and postcode. Maria customer.relations@apc-overnight.com

Posted 5 years ago

“Apc delivered a carpet or I should say dumped it on my step then did a runner , It was wrapped in clear plastic. I brought it in my house and put it down on the floor , only then did I notice a rank fish odour !I think It had been stored with wet fish !! The wrapping had split and the stinking fish smell was on the carpet ,I had to wash and use a odour killing spray , a lot of work !! Apc are irresponsible and unprofessional ,and employ muppet drivers.I do NOT recommend.”

Helpful Report

Posted 5 years ago

Good Afternoon I'm very sorry to hear if this issue, thank you for bringing this to our attention. If you could e-mail us with your consignment number and postcode, we will look into this for you. Maria customer.relations@apc-overnight.com

Posted 5 years ago

Apc Overnight is rated 1.4 based on 1,723 reviews