Name: Apc Overnight
Rating: 1.38

“Ordered an item for next day delivery on Saturday 4th April so expecting Tuesday. Still not arrived nearly a week later. Depot won't answer the phone nobody returned my email. I got in touch with the seller who has also chased this up. I did have a message on Wednesday saying it would be delivered between 1949 and 2149 that night. Waited up till 11 to make sure but no delivery. Since then, there has been no contact. I've had to get my delivery charge reimbursed off of the seller and am close to pulling the sale from them altogether as so far I am £150 down in my bank but without the item that I purchased. I have been as patient as I know the current situation is difficult but its now good Friday so probably won't get this until Tuesday. A week and a half after I ordered. And that's if I get it Tuesday, which looking at the other reviews on here, I aren't holding out much hope for. Even a generic message saying you are struggling would go a long way but literally no contact or tracking info. Literally the worst courier service I have ever dealt with and I deal with all of them every day for my job.”

Helpful Report

Posted 6 years ago

Hello Matt Please accept my apologies for the delay that you have experienced in receiving your parcel. If you would like me to investigate this matter for you, please email me on the below address along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

Posted 6 years ago

“There was no advance notice of delivery. Just a card through the door and when I called I was told I would have to pay another £10 to have a next day delivery or wait until after the Easter break- another 4 days! We had only gone around the corner to the park but every single neighbour was at home and would have gladly acknowledged the parcel had been delivered. With social distancing all other delivery companies are leaving parcels in the front garden. Why would your driver think a good solution was to take the parcel away for another 4 days in the Corona pandemic, when no one can leave home, unless I agree to pay more than twice the delivery charge to have you come back the next day (Good Friday)?”

Helpful Report

Posted 6 years ago

Good Morning I'm sorry to hear that you experienced issues and are without your delivery. If you would like me to investigate this matter for you, please email me on the below address along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

Posted 6 years ago

“Absolutely dreadful - no card through the door. In the interim I emailed to instruct them to leave at the back of the house. The woman that answered the phone was dire and of no help whatsoever. When I explained that my husband has MS and that the item is needed (plus I cannot drive) I was told that there was nothing she could do. She could not have cared less and also would not provide the name of the owner. It is just awful - in this unprecedented time of worry and you have to deal with such inept and dreadful treatment.”

Helpful Report

Posted 6 years ago

Good Morning Tracey I'm very sorry to hear that you have experienced problems with your delivery. If you would like me to investigate this further for you, please email me on the below address along with your 7 digit consignment number and delivery postcode. Lydia customer.services@apc-overnight.com

Posted 6 years ago

“Had a parcel delivered today by you the delivery driver was brilliant placed parcel on the floor knocked on door and stood back , opened the door he was smiling and pleasant, well done to you , made me smile with all that’s going on at the moment”

Helpful Report

Posted 6 years ago

Hello, Thank you for the 5 star review It is great to hear the driver was compliant and pleasant while making your delivery Chloe customer.relations@apc-overnight.com

Posted 6 years ago

“I am still waiting for my parcel which should have been deelivered last Thursday. Then told Friday then Monday then Tuesday. Was not able to track the parcel yesterday or today as the tracking has been turned off. Have made several phone calls and sent email to no effect. No one has contacteded me from APC. I notice they keep responding on here for you to contact them and they will investigate? Has anyone on this site ever had a reply back from them.”

Helpful Report

Posted 6 years ago

“I'm still waiting for my parcel which should have been delivered last Thursday then Friday then Monday and Tuesday. Was unable to track parcel and today as the tracking appears to have been switch off. Have contacted apc several time s by phone, voice message and email and no one from customer-relations have got back to me. Complete waste of time.”

Helpful Report

Posted 6 years ago

Hello Michael I am disappointed to hear of the problems that you have experienced with your delivery. If you would like me to investigate this matter for you, please email me on the below address along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

Posted 6 years ago

“Absolutely shocking service from APC text me a time to be in for a delivery but turns up 2 hours early without knocking and leaves me a card sayin sorry we missed you. CALLED THE Alton depot to get him back and the women was disgustingly rude. I would NOT use these ever even if someone paid me. Very disappointed in APC”

Helpful Report

Posted 6 years ago

Hello Rob, I am very sorry to hear you have had issues with receiving your delivery If you would like me to look into this for you, please email on the below email address. Please include your consignment number and delivery postcode for us to further investigate for you. Chloe customer.relations@apc-overnight.com

Posted 6 years ago

“No email or txt, no updates. 3rd day comin and yet not recieved my delivery which was ment to have arrived on monday. Siting in the holding bay. You should state on your site about the delays. Instead it says APC delivering as normal. Very unhappy”

Helpful Report

Posted 6 years ago

Hello Alam, I am very sorry you have not yet received your delivery and there has been a delay with it. If you would like me to look into this for you, please email on the below email address. Please include your consignment number and delivery postcode for us to further investigate for you. Chloe customer.relations@apc-overnight.com

Posted 6 years ago

“Absolute liars. Can't organise the proverbial. Nothing but liars and cheats!”

Helpful Report

Posted 6 years ago

“Been waiting for a parcel to be delivered to me since Thursday 2nd April. Each time I have tracked the parcel only for it to be nearby and failing to be delivered. Today at 4.30 pm the van was in the next road from me near a chemist which I can walk to in 5 mins. When the van failed to appear at 5.11 pm I checked the traker again to find it was now 10 miles away in the opposite direction? What is going on I work for a transport company that deliver all over the country 24.hrs a day and if we carried on like this we would be out of buisness. This is the third time the parcel has not reach me and its strange that when I try to check the tracker again I find it is switched off. I have made 3 calls to the their office and each time I was told it would be delivered the last call was that I would receive it today Monday 6th April. I even sent a email last week but got no reply?”

Helpful Report

Posted 6 years ago

Hello Michael, I am very sorry to hear you have had issues with your delivery. If you would like me to look into this for you, please email on the below email address. Please include your consignment number and delivery postcode for us to further investigate for you. Chloe customer.relations@apc-overnight.com

Posted 6 years ago

“constant let downs poor staff at stockport office not interested”

Helpful Report

Posted 6 years ago

Hello Howard and Son Howard. I am very sorry to see this, if you would like to email me I can look into this for you. Becky customer.relations@apc-overnight.com

Posted 6 years ago

“Manchester depot absolute Joke. Sent a parcel from south Wales to Manchester next day delivery to a Laboratory. 18th March 2020 APC portal stated it was delivered on the 19th March 2020, so didn’t think twice. After 5 working days I was expecting the results so called the Labs to find out where they were. Was informed the parcel hasn’t arrived yet. After a few phones calls to APC I was told the parcel was signed for by the driver (C19 Rules no problem.) But somehow it was left on the van and taken back to the depot. Understand accidents happen, so you would have thought it would had been delivered the next day... NO...it was put into a holding area. When I called on the 26th March 2020 and the parcel was found I was promised it would be delivered straight away that day. It was not, I was then promised it would be delivered on the next day Friday 27th March 2020. What a surprise it was not and then told there were no vehicles to take it over. Emailed the Manchester Depot to ask for assurance it would be delivered on Monday Morning. Did not get a reply. It finally get delivered on Monday 30th march 2020 and I believe if I had not kept calling it would still be in a holding area now. My client was paying for fast turnaround report and due to the incompetence of Manchester depot I will now losing money on this job. The APC website states only a claim can be put in for damaged or lost parcels. I shall be taking this further I’ve been using APC for many many years, my local depot is fantastic but there will be more parcels going to Manchester and I have no confidence in the depot so will have to use a different Courier.”

Helpful Report

Posted 6 years ago

Hello Adam I am very sorry to see what has happened here, if you would like to email me I can look into this for you. Becky customer.relations@apc-overnight.com

Posted 6 years ago

“Manchester depot absolute Joke. Sent a parcel from south Wales to Manchester next day delivery to a Laboratory. 18th March 2020 APC portal stated it was delivered on the 19th March 2020, so didn’t think twice. After 5 working days I was expecting the results so called the Labs to find out where they were. Was informed the parcel hasn’t arrived yet. After a few phones calls to APC I was told the parcel was signed for by the driver (C19 Rules no problem.) But somehow it was left on the van and taken back to the depot. Understand accidents happen, so you would have thought it would had been delivered the next day... NO...it was put into a holding area. When I called on the 26th March 2020 and the parcel was found I was promised it would be delivered straight away that day. It was not, I was then promised it would be delivered on the next day Friday 27th March 2020. What a surprise it was not and then told there were no vehicles to take it over. Emailed the Manchester Depot to ask for assurance it would be delivered on Monday Morning. Did not get a reply. It finally get delivered on Monday 30th march 2020 and I believe if I had not kept calling it would still be in a holding area now. My client was paying for fast turnaround report and due to the incompetence of Manchester depot I will now losing money on this job. The APC website states only a claim can be put in for damaged or lost parcels. I shall be taking this further I’ve been using APC for many many years, my local depot is fantastic but there will be more parcels going to Manchester and I have no confidence in the depot so will have to use a different Courier.”

Helpful Report

Posted 6 years ago

Hello Adam I am very sorry to see what has happened here, if you would like to email me I can look into this for you. Becky customer.relations@apc-overnight.com

Posted 6 years ago

“Paid for overnight delivery and was expect to be delivered on 1st of April. I have had emails saying they would deliver the following day but none of that has come fruition. I have called the head office who have promised their local depot were going to call me back and nothing yet. We order eggs from a farm as the supermarket shelves have been emptied out during the pandemic, but it appears APC want to hold the eggs hostage as well. I certainly hope they had a good fry up on our behalf as that's about as much as we can depend on from them. Lost all hope of getting the delivery as the company seems to be full of lies when you finally manage to get through to them. NEVER EVER USING THEM OR ANY COMPANY THAT USES THEM. Never thought there was a delivery company that could be worse than Hermes!”

Helpful Report

Posted 6 years ago

Hello Bianca I am very sorry to see what has happened with your delivery, if you would like to email me I will look into this for you. Becky customer.relations@apc-overnight.com

Posted 6 years ago

“I paid for the overnight delivery service. When it didn’t arrive I called their customer service number , which took ages to answer. When I finally go through the lady explained that the driver didn’t get time to deliver the parcel. So we came to an arrangement where their driver could leave the parcel in a safe place and I gave them my mobile number should the driver need to clarify exactly where . The following day . So when I got home the following day there was no parcel and no failed to deliver notice and no phone call from the driver. So I had to call them again had to wait over 30mins for them to answer my call. and apparently the driver didn’t read the instructions of where to leave the parcel and marked it as no answer at the door ( the driver had my phone number) so not only did he not call me , he didn’t even leave a we tried to deliver note either, and to cap it off they can’t deliver my parcel tomorrow either because they have too many parcels to deliver. Absolute bloody shambles !!”

Helpful Report

Posted 6 years ago

Hello Mark I am very sorry to see what has happened with your delivery, if you would like to email me I can look into this for you. Becky customer.relations@apc-overnight.com

Posted 6 years ago

“Worst service ever, I should’ve received my shipment 3 days ago and when I called them they said they came by and no one answered, they didnt even ring me! I called today and they said it will be delivered by noon, I checked with them by noon and they said it never left for delivery and it will be delivered tomorrow! Worst service ever.”

Helpful Report

Posted 6 years ago

Hello Abrar I am very sorry that you are without your delivery If you would like to email me I will look into this for you. Becky customer.relations@apc-overnight.com

Posted 6 years ago

“I benn checking traking number whole day and i did check now and its saying its been delivered to me at 18.33pm for goodness sake im been wole day at home i dont have my paarcel with me so where the hall is it its absolutely joke no response when i was rang you no update on the website and now this i want my parcel i dont know how you gonna do it but you ripped off thw customers its look like someone still it thats is horrible service i hope you gonna sort it out i did inform as well the seller”

Helpful Report

Posted 6 years ago

Hello Angelika I am very sorry to hear that you have not received your delivery If you would like to email me I will look into this for you. Becky customer.relations@apc-overnight.com

Posted 6 years ago

“I benn checking traking number whole day and i did check now and its saying its been delivered to me at 18.33pm for goodness sake im been wole day at home i dont have my paarcel with me so where the hall is it its absolutely joke no response when i was rang you no update on the website and now this i want my parcel i dont know how you gonna do it but you ripped off thw customers its look like someone still it thats is horrible service i hope you gonna sort it out i did inform as well the seller”

Helpful Report

Posted 6 years ago

Hello Angelika I am very sorry to hear that you have not received your delivery If you would like to email me I will look into this for you. Becky customer.relations@apc-overnight.com

Posted 6 years ago

“Waited all day for a delivery The van passed our house and did not deliver Applauding service Still waiting for my delivery !!!!!!!!”

Helpful Report

Posted 6 years ago

Hello E Freeman I am very sorry to hear that you do not have your delivery yet. If you would like to email me I will look into this for you. Becky customer.relations@apc-overnight.com

Posted 6 years ago

“Ordered a package for urgent overnight delivery. Package claimed to have left Cannock at 6.30am. I am only in Wolverhampton. lt never turned up. No replies by phone or e-mail. Judging by the other comments it looks like theyre lying about delivery capability to get more work during this pandemic. Do not trust them.”

Helpful Report

Posted 6 years ago

Hello Dave, I am very sorry to hear you have experienced some issues with receiving your delivery. If you would like me to look into this for you, please email on the below email address. Please include your consignment number and delivery postcode for us to further investigate for you. Chloe customer.relations@apc-overnight.com

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

Apc Overnight Reviews

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