Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,723 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Questions

Metrics

1.4

Based on 1,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

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Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 boxes due for deliver in 2 hour timed slot on Friday 13th August. Waiting in for 4 hours and order did not arrive. They did not have the curtesy to keep me advised of what was happening. I had to contact the local depot. Told driver took delivery of a large pallet and that meant he could not get to the items he should have been delivering!! Told would arrive Saturday morning. Unfortunately only 2 boxes arrived and the driver was very rude telling me it was not his problem!! Contacted depot yet again and they spend 4 hours locating the missing box and when I rang back was told it was damaged. Disgraceful service and I certainly do not recommend using them”

Helpful Report

Posted 5 years ago

Good Afternoon I'm very sorry to hear that you are not happy with the service you have received, please accept our sincerest apologies and thank you for bringing this to our attention. Maria customer.relations@apc-overnight.com

Posted 5 years ago

“The delivery (ordered from Argos) was flawless except for an update email which claimed that the delivery was going to be on the same day as dispatch! Luckily, I worked out that it was most likely wrong. This was from Melrose Textiles though not APC. APC gave a two hour window and the delivery was trackable from early morning. The delivery chap was pleasant and friendly. So no complaints. They are streets ahead of Yodel and Hermes.”

Helpful Report

Posted 5 years ago

Good Afternoon Thank you very much for taking the time to leave a review. I'm really pleased to hear that your delivery was flawless, however I am sorry to know that there was some confusion - thank you for bringing this to our attention and thank you very much for your feedback ! Maria customer.relations@apc-overnight.com

Posted 5 years ago

“Terrible service bought item on eBay which was left on doorstep that wasn’t their when I arrived home now eBay seller won’t send another or refund and apc not taking blame so I’m now left out of pocket”

Helpful Report

Posted 5 years ago

Good Afternoon David I'm very sorry to hear of this issue. Please may we ask you to e-mail us with your consignment number and delivery postcode as we will look into this. Maria customer.relations@apc-overnight.com

Posted 5 years ago

“Awful service. Avoid. I paid for next day delivery but the driver couldn't be bothered to deliver my parcel.(despite sending a text to give me a time slot) When I chased it I was told "the driver had run out of time" no apology and no communication from them to say parcel was going to be late.”

Helpful Report

Posted 5 years ago

Good Morning I'm very sorry to hear that you have experienced these issues with your delivery. If you can e-mail us with your consignment number and delivery postcode, we will look into this. Maria customer.relations@apc-overnight.com

Posted 5 years ago

“APC emailed to inform me that a delivery (of critical chemicals for my company) was due to be delivered the next day. Waited in all day tracking the consignment but it appeared to never update correctly. After our usual working hours with no show from the driver, we left. Messaged the depot, called the depot, no answer - discovered by chance that the parcel was being edelivered some days later. Still no chemicals - its been a week now and no tracking information, no answer on the numbers given - awful awful service from a company claiming to deliver overnight.”

Helpful Report

Posted 5 years ago

Good Morning Geoff I'm very sorry to hear of this issue, please may we ask you to e-mail us with your consignment number and delivery postcode so that we can look into this. Maria customer.relations@apc-overnight.com

Posted 5 years ago

“I'm disabled, on two walking sticks. I asked delivery driver to place parcel inside doorway to no avail. Driver should have asked my name and enter it on handheld device but did not. Just dumped parcel on doorstep and walked away. Very poor service.”

Helpful Report

Posted 5 years ago

“Had a message delivery between 13:48 15:58. Then changed too 14:58 1758. At 18:03 on my Tracking stated Delivery rearranged by customer . WHAT not by me....Wasted a complete afternoon and no Package that I promised to a third party. Utterly useless.”

Helpful Report

Posted 5 years ago

Good Morning Paul I'm very sorry to hear that you are experiencing an issue with your consignment, if you can e-mail us with your consignment number and delivery postcode, we will look into this. Maria customer.relations@apc-overnight.com

Posted 5 years ago

“And I thought Hermes and Yodel were bad but this shower beat them at being useless hands down. Purchased goods on eBay on 4th August and was dispatched the same day. APC said it was delivered on the 5th which it was not and then when I emailed them they said "Oh, that was a mistake" and it would be delivered on 9th Aug 21 which of course it wasn't. We went out today (10th Aug) and returned home around 3.20pm to find £58 worth of parcel just sitting on the doorstep. We live on a main road and anybody could have taken it but as it was 15kg I suspect that was the only reason it was still there. Useless is not a strong enough word for this shower of a company and one wonders how on earth they get away with it day in day out. I would leave 0 or even minus if I could but alas, I cant. Use this company at your peril.”

Helpful Report

Posted 5 years ago

Good Morning Neil I'm very sorry to hear of the issues you have experienced with your delivery, if you can e-mail us with your consignment number and delivery postcode, we will look into this. Maria customer.relations@apc-overnight.com

Posted 5 years ago

“They don’t give you delivery updates so I’ve missed my delivery and can’t take time off to wait I’ve never heard of a company that runs like this before”

Helpful Report

Posted 5 years ago

Good Afternoon I'm very sorry to hear that you have not received any delivery updates. If you can e-mail us with your consignment number and delivery postcode, we will assist you. Maria customer.relations@apc-overnight.com

Posted 5 years ago

“After talking to two operators I was told there had been a problem and my package it was at the depot still at 1400 I was promised a next day delivery before 1000am. Never happened and no staff at Thorn would pick up the phone on Saturday truley disappointing as the package was frozen food. WhyPromise a service and not deliver”

Helpful Report

Posted 5 years ago

Good Afternoon Sean I'm very sorry to hear that you have experienced this issue with your consignment. If you can e-mail us with your consignment number and delivery postcode, we will assist you. Maria customer.relations@apc-overnight.com

Posted 5 years ago

“Supposed many attempted deliveries and card left. Didn’t happen as destination was a mailbox store open to public and on a main road. Emailed them. No reply. Contacted company sending products. Said APC would give one more try. Still no delivery. Parcel being returned to sender. I do not believe for one moment that a single delivery was attempted.”

Helpful Report

Posted 5 years ago

Good Afternoon Penny I'm very sorry to hear that you have experienced this issue. If you can e-mail us with your consignment number and delivery postcode, we will look into this for you. Maria customer.relations@apc-overnight.com

Posted 5 years ago

“Rubbish box damaged and late”

Helpful Report

Posted 5 years ago

Good Afternoon I'm very sorry to hear that your delivery arrived damaged and late, please accept our sincere apologies and thank you for bringing this to our attention. Maria customer.relations@apc-overnight.com

Posted 5 years ago

“Missed a delivery cant get hold of them to redeliver tried phoning 5 hours on all took the day off work Emailed, Nothing.So how the hell am I going to get my item.”

Helpful Report

Posted 5 years ago

Good Afternoon I'm very sorry to hear of this issue. If you can e-mail us with your consignment number and delivery postcode, we will assist you. Maria customer.relations@apc-overnight.com

Posted 5 years ago

“My parcel was delivered to Rayleigh depot ready for delivery for today 04/08/21. I Was speaking to a lady called Christie as they had no driver to deliver my parcel, I could not believe how helpful she was, A manager took the time to leave what he was doing and deliver the parcel to me himself. That is what I call brilliant and exceptional service.”

Helpful Report

Posted 5 years ago

Good Afternoon Susan Thank you very much for taking the time to leave a review. I'm really pleased to hear this great feedback in relation to the service you received from the depot staff - thank you very much for your feedback ! Maria customer.relations@apc-overnight.com

Posted 5 years ago

“Terrible service!! Was told delivery attempted and calling card left. Driver left nothing , that’s just lazy!! Then rescheduled delivery for following day. Nothing arrived sent an email to depot but no response!! Shocking service. Do not recommend this company.”

Helpful Report

Posted 5 years ago

Good Afternoon I'm very sorry to hear that you have experienced these issues. If you can e-mail us with your consignment number and delivery postcode, we will look into this for you. Maria customer.relations@apc-overnight.com

Posted 5 years ago

“Disgraceful service. Driver left gate for main entrance of a working farm OPEN twice. Driver didn’t fill out reschedule card so not straightforward to organise. 2nd delivery, didn’t even knock- as seen on the cctv or leave a card… just the bloody gate open. One week of chasing a parcel, still no closer! Absolute waste of time- avoid!”

Helpful Report

Posted 5 years ago

Good Afternoon Lauren I'm very sorry to hear that you are experiencing these issues If you can e-mail us with your consignment number and delivery postcode, we will assist you. Maria customer.relations@apc-overnight.com

Posted 5 years ago

“delivery was meant to come yesterday but it never did. i had family staying at home to wait for it. today it is still not being delivered as they are saying they are not authorised to even though yesterday i saw the driver was 5 mins away from my house with the package. terrible experience. and to top it off they are not helpful on the phone. would recommend anyone else over APC.”

Helpful Report

Posted 5 years ago

Good Afternoon James I'm very sorry to hear that your parcel has not arrived. If you can e-mail us with your consignment number and delivery postcode, we will assist you. Maria customer.relations@apc-overnight.com

Posted 5 years ago

“No sms or e-mail to advise delivery date, therefore no-one in when they delivered and unlike other couriers they need a signature so the parts I am waiting for were taken back. I used the apc-called website to request a redelivery, I was offered Saturday, I’ve wasted all day waiting it is after 5.00pm and nothing has been delivered. Neither the national or local numbers work on a Saturday and the tracking does not show re-delivery details. Appalling system with few of the features of other mainstream companies.”

Helpful Report

Posted 5 years ago

Good Morning Scott I'm very sorry to hear of the issues you have experienced with your delivery. If you can e-mail us with your consignment number and delivery postcode, we will assist you. Maria customer.relations@apc-overnight.com

Posted 5 years ago

“They said they attempted to deliver three times but i only received two sms messages from them, i emailed before all this and told them my name and contact number was on the gate with a big APC coloured marking on it - they either are illiterate, never got out of the van or never even turned up. I rang them also midway to see why there was no response to my email and to ask where the package was - someone answered my call and then slammed the phone back down. If you are reading these messages then it is probably to late for you... but companies like this should be closed down and when buying items you should have a choice of which courier service to use for your deliveries!!!”

Helpful Report

Posted 5 years ago

Good Morning Ian I'm very sorry to hear of the issues you have experienced with your delivery. If you can e-mail us with your consignment number and delivery postcode, we will assist you. Maria customer.relations@apc-overnight.com

Posted 5 years ago

“Had a text to deliver between 13.05 and 15.05, stayed in and nothing turned up. Give them a call at 17.00 they said won't be delivered today. So a wasted afternoon.”

Helpful Report

Posted 5 years ago

Good Morning Mr Russell I'm very sorry to hear that your delivery did not arrive when expected. If your parcel is still outstanding, please feel free toe-mail us with your consignment number and delivery postcode and we will assist you. Maria customer.relations@apc-overnight.com

Posted 5 years ago

Apc Overnight is rated 1.4 based on 1,723 reviews