Hi Corinne,
Thank you for taking the time to leave us with a review, so pleased to hear that you were happy with your bags! Hope to hear from you again soon :)
Kindest regards,
Shaunie
“A few very helpfull and pleasant emails with a member of your Customer Service & Sales Team enabled me to order what I required.
Couldn't ask for better service”
Hi Sandy,
Thank you for taking the time to leave us with a review, so pleased to hear that you were happy with the service you had received from APL. I will be sure to let the team know! Hope to hear from you again soon :)
Kindest regards,
Shaunie
“Quick delivery, accurate product details. Love the comments for the colours on tissue paper, very helpful.
Feedback - one thing to consider as an option when ordering. I ordered my products for clients as part of a project, it would be great to have a 'click' option to ask for all items delivered directly to my customer to be packaged in plain wrapping, therefore no reference to price or company. I made a separate phone call to the sales office to request this. Thanks”
Hi Jo,
Thank you for taking the time to leave us with a review, so glad you were happy with our next day delivery and product description. Wonderful idea :) I will feed that back to our IT team. Hope to hear from you again soon !
Kindest regards,
Shaunie
Good morning,
Thank you for taking the time to leave us with a feedback, so glad to hear that you were happy with the product and service you had received from us. Hope to hear from you again soon :)
Have a lovely day!
Kindest regards,
Shaunie
Hi Rosalind,
Thank you for taking the time to leave us a review, so pleased to hear that you were happy with our delivery service! Hope to hear from you again soon :)
Kindest regards,
Shaunie
Good morning,
Thank you for taking the time to leave us with a review, so glad to hear that you were happy with the service you had received! Hope to hear from you again soon :)
Kindest regards,
Shaunie
Hi Ruth,
Thank you for taking the time to leave us with a wonderful review, so glad to hear that our bags were perfect for you hangover gifts ;) Hope to hear from you again soon!
Kindest regards,
Shaunie
“Very happy with APL. Their site is easy to use, I had a question which was solved immediately on ‘ chat’. Delivery was ultra quick to top it all the bags were fabulous.”
Hi Yvonne,
Thank you for taking the time to leave us with a lovely review, so glad to hear that you were happy with the service you had received from us and our new website was easy to use :) Hope to hear from you again soon!
Kindest regards,
Shaunie
Hi Heather,
Thank you for taking the time to leave us with a review! So glad to hear that you were happy with the delivery service. We look forward to hearing from you again soon :)
Kindest regards,
Shaunie
“They took the payment and didn't have the stock in for 16 weeks. Then I ended up having to buy bags that were much more expensive from them. I then had to wait for the original refund. We wouldn't use again.”
Good afternoon,
I am so sorry that you are unhappy with APL on this occasion. We did try very hard to put right our mistake. We called you in under 30 minutes and apologised that our stock control was incorrect on this occasion and advised that we had sold out of your required purchase. We immediately offered you a refund or an alternative colourway in your selected item but this did not match your requirements. You did make the decision to purchase an alternative heavyweight counter bag and that product is a more expensive product in our counter bag range. I hope that if you ever did decide to shop with us again we could right this wrong.
Kind regards,
Shannon Lea-Hopkins
Hi Michelle,
Thank you for taking the time to leave us with a review! So glad to hear that you had an excellent experience with APL, we hope to hear from you again soon :)
Kindest regards,
Shaunie
Hi Julia,
Thank you for taking the time to leave us with a wonderful review :) So glad to hear that you were happy with the products you had received! Hope to hear from you again soon. Have a lovely day!
Kindest regards,
Shaunie
Hi Helen,
Thank you for taking the time to leave us with a review! So glad to hear that the gift boxes were exactly what you wanted! Have a lovely day :)
Kindest regards,
Shaunie
“Easy, clear website to use. Items nicely size labelled and described. Product arrived next day and was exactly what we wanted. Needed gift bags for my daughter’s wedding for favours, etc. Bought the white paper bags in the size and finish we required. Only thing is I didn’t order enough; that’s my fault though!”
Hi Elena,
Thank you for taking the time to leave us with such a wonderful and positive review, so glad to hear that you were able to find exactly what you wanted through our website. If you require anymore of those bags we do delivery next working day for all our plain products! Hope to hear from you again soon :)
Kindest regards,
Shaunie
Good morning,
Thank you for taking the time to leave us with a positive review! We are so glad to hear that you were happy with our service. Hope to hear from you again soon :)
Kindest regards,
Shaunie
“Really helpful people, determined to make sure your packaging is the best it can be! Couldn't have been more helpful, and great to talk to real people on the phone! This was my first ever foiled box job, and they guided me through each step of the process - will use again!!”
Hi Stephen,
Thank you for taking the time to leave us with a wonderful review! We are so delighted to hear that you were happy with your overall experience with APL! Hope to hear from you again soon :)
Kindest regards,
Shaunie
Hi Philippa,
Thank you for taking the time to leave us with a lovely review. So glad to hear that you were happy with our printed foil boxes :) Hope to hear from you again soon!
Kindest regards,
Shaunie
Hi Helen,
Thank you for taking the time to leave us with a review, so pleased to hear that you were happy with your pillow boxes! Hope to hear from you again soon :)
Kindest regards,
Shaunie
