“Had fantastic support when choosing a suitable product for our needs, particularly from Shirley! very satisfied with our order as well when it arrived.”
“I was not able to complete my on-line order, but the lady in customer services when I rang to query the fault, was lovely, and took my order over the phone. Unfortunately their carrier left my parcel at the wrong address, he had to pass my office to take it to the wrong place! What is the point of putting an address on the parcel!!!”
Hi Serena Thanks for taking the time to leave a review. I'm sorry you had an issue using our website, sometimes errors can occur and we do always deal with them promptly as we have an inhouse I.T Department. I also apologise for the error with our courier, I have checked the system and we do not have any contact from you to say that there was a problem, had you contacted us we would of course resolved the matter for you asap, like we did when you experienced the website issue. We use Interlink for all our deliveries and we rarely have issues with their service. I'm sorry that they have let you down and I will feed this back to our Account Manager. I hope the way that your feedback has been managed has restored your confidence in APL, if there's anything else you'd like to discuss do please get in touch. Otherwise I hope we can work together again in future and wish you a lovely afternoon. Charlotte
“Excellent quality bags delivered exactly when they said, Only reason this was not a 5 star rating is that I hate when costs are not clear initially and each element is gradually introduced eg VAT on postage at the end. Have never seen this on any other site and it really bugged me.”
Hi Carol,
Thank you for your review. I'm pleased you thought our bags were quality.
I'm sorry you feel the vat on delivery is unclear. The majority of our orders are B2B and so we made the decision to display vat separately, however, I understand that you may feel this takes the delivery cost higher than you initially expected, I will share your comments with our team as we do appreciate all feedback.
I hope we can work together again soon.
Best Wishes
Charlotte
Hi Zoe
Thanks you for your comments, I'm sorry the order was not spot on first time round, however, I'm thrilled that you've given us a five star review, it was a pleasure working with you and hope we can work together again? soon.
Have a fab week!
Charlotte
“Fantastic service- sent an email with my order- emailed back very quickly and order arrived the next day.... Service doesn't come any better than that.
Five star service.”
“The service was excellent, friendly and efficient, except that I had to pay £20 to have a small, light package delivered, when it would have cost next to nothing if it had been put in the post. I only went ahead with the order because I needed the little pillow boxes urgently.”
Good Morning Carol Thank you for taking the time to review APL. In order to provide the most efficient delivery service that is - trackable, signed for and gives an hour delivery window we use a courier service. I do however understand your frustrations regarding the additional cost. The reason that your delivery charge was higher than our standard is because you live in the Isle of Wight the parcel has to be delivered over the water. We do not offer a Royal Mail Service at this moment in time and do not have the facility to be able to take items to the Post Office. I'd like to reassure you that we do not make any money on our deliveries we simply pass on the cost, we are looking into additional methods for locations that are class as non-standard by our courier.
I hope this reassures you.
Thank you for your comments about our team!
Have a lovely week. Charlotte
“Email arrived to tell me the item I wanted was back in stock. Ordered paid for and delivered within 24 hours! Brilliant!
Wish I had found APL a long time ago! Would not hesitate to recommend them to anyone!
Thanks APL”
“Next day delivery- super fast. Constant updates on status. Product was boxes which will be ideal as gift boxes for my wedding, so a bulk buy- great value! Thanks”
