Hi Michael, I see that you ordered the incorrect bags yourself and you obviously needed them quickly, we can always arrange a Saturday delivery to you if you call in as you won't be able to do that. It wouldn't be free as it wasn't our mistake but we do make sure that all options are offered to you. So sorry you're not happy on this occasion. I hope to hear from you again and if you need any assistance please feel free to call us. Best regards, Kati
“I received amazing customer service, with a great final product and delivery way ahead of schedule. Super impressed, I will certainly use you again. Thank you!”
Good morning Oliver, Thank you so much for your lovely review! So glad you're happy with everything. Look forward to hearing from you again soon. Best wishes, Kati
Hi Sophie, Glad you're happy with the service. I'm sorry you found the returns tricky... We arrange collection hassle free so you don't have to do anything with the parcel, always like to make life easy for our customers. Hope to hear from you again soon. Best regards, Kati
“The paper bags we ordered were slightly misshaped from delivery but overall speed of delivery and quality of product for the price was great! Also a helpful, clear description on the website.”
Hi Olivia, I am so sorry about the misshaped bags, I am concerned they were crushed in transit but thank you for bringing it to our attention. On the other hand, I am so glad you're happy with the quality, timing and website. Hope to hear from you again soon. Best regards, Kati