Hi Isabella
I'm sorry that the incorrect quantities were picked in your order, I hope this didn't cause you any inconvenience.
I'm pleased to hear that Shirley sorted this out for your straight away. We have made the Warehouse team aware of the error to avoid this happening on future orders. We hope to work with you again soon, have an enjoyable week!
Best Wishes
Charlotte
“Ordered some pillow pouches. Easy to order and they arrived on time. Quality of product is very good. However 13 of my overall order of 100 pouches had grubby fingermarks on them. On complaining I immediately received an apology and an assurance that these would be replaced. So overall I am satisfied although somewhere along the line the pouches have been handled by someone with dirty hands which I find a little distasteful.”
Hi Jane,
Thank you for taking the time to leave feedback about your order. I have passed your concerns back to our Warehouse team to avoid any problems in future. Once again we are sorry for any inconvenience this may have caused you
I hope the way we have managed your order:- replacing the marked boxes for next working day delivery has restored your confidence in APL. If you do have any further concerns please do not hesitate to get in touch.
I hope that you have a nice week.
Best Wishes
Charlotte
Hi Matthew
Thank you for your review. Our bags are packed in batches of 10 and therefore for fulfillment reasons this isn't something that we will be planning to do in the future, however we do appreciate your comments and if this does change we will let you know!
I hope you have a great week!
Charlotte
“Quick, no stress service.
I would appreciate if all the items purchased would arrive in boxes rather then plastic postal bags- as some of the goods where damaged in transit.
Other from this super service.”
Hi FFlur
Thank you for your comments, I will share your feedback with our Warehouse Manager so that in future orders this doesn't happen, we believe every order should arrive in the best condition possible - your feedback is very valuable to us.
Have a wonderful weekend.
Best Wishes
Charlotte
“In terms of service and quality of items I would highly recommend this company to anyone, however the postage costs would put off a lot of potential small customers like myself. Hence only rated as good.”
Hi Ivan
Thank you so much for taking the time to review our paper bags. I understand that you ordered two samples which were sent via courier next working day free of charge.
To reassure you about our delivery service in general:
We are really proud of the service and therefore I'm sorry that you feel our prices are high. We do not currently post any items, every item we send including samples are sent via Interlink courier.
Every item we send can be tracked, every customer is given an one hour delivery slot (which our customers find helpful as it eliminates the need for waiting for deliveries) and what's more all of our deliveries arrive next working day.
Our delivery charge is currently £6.95 this is low for our industry and is free on all orders over £60, which is also one of the lowest in the packaging industry. We feel that our service offers very good value, however, we do take on-board your feedback and I will share your comments with our team.
I hope you have an enjoyable weekend!
Best Wishes
Charlotte
Hi Reece
It is great to hear that you like the black mailing bags. I'm sorry that you feel our delivery cost is too high.
We are very proud to partner with Interlink Express, all of our plain items are sent next working day, every customer is emailed or sent a text with their one hour delivery slot and every parcel is tracked. Our free delivery threshold is only £60, which is very low for our industry.
All of our customer feedback is taken seriously and therefore I will share your comments with our Commercial Manager.
I wish you a nice week.
Charlotte
“Clear website enable me to easily locate the product I wanted to buy and I placed my order.
My product was delivered the next day but was delivered to a neighbour, I must have been out when it arrived. As no notification card was left by delivery company I called to check its whereabouts. APL reviewed files and quickly informed me of its location.
A quick and very thorough service!”
Hi Lorraine
Thank you for your very detailed review! We have feedback the issue you've had with your delivery, as our courier partner Interlink should leave calling cards with every delivery that is not delivered to the original address. It's great to hear that the issue was sorted out quickly!
I hope you get a chance to enjoy the bank holiday!
Charlotte
Hi Danielle
Thank you so much for your review of our dark blue plastic carrier bags and the service that you received from APL!
I hope you have a nice week!
Charlotte
Thanks for your review Andrew, I'm sorry the bags did not get to you in the time they should have. It's great to hear you found our website easy to use and that you are happy with the quality of the bags! Have a nice week.
Charlotte
Hi Donna
Thank you do much for your comments, your feedback did make me smile, I'm so pleased you like the boxes! I hope the launch of your products goes well and you buy from us again soon.
Have a nice weekend!
Best Wishes
Charlotte
“I like the updates regarding when i would get my order. It would be nice if you could provided a service where you print the customers logo or details if they so desire”
Hi Ayo
Thanks for your feedback and positive comments.
We do offer printing on a number of items and we are currently researching the possibility of printing on the items you have purchased, so please do keep an eye on our website for future orders.
Best wishes, have a great weekend.
Charlotte
Hi Michael,
Thank you for leaving your four star review, I'm very happy to hear that you found our website quick and easy to use! I'm sorry that the discount voucher came so soon after your last purchase. I understand that not everyone can stock-up due to space restrictions. Do please keep an eye out in your email for more offers in future, we send out weekly offers to our customers so I'm certain it won't be long before you receive another offer for the bags. I hope you have a lovely week and I look forward to working with you again soon.
Charlotte
“Great service very efficient - one thing I would say is it would be nice for a discount voucher to be sent to customers occasionally who regularly use you rather than a random voucher sent when stock not required - look after loyalty. This would make you excellent .”
Hi Lisa,
Thank you for your review I'm so pleased you like our service. Thank you also for your suggestion regarding marketing. We do send vouchers based on previous purchase behavior to ensure that all discounts and offers are relevant to our customers. However I appreciate that these may arrive at a time that you might not need the product and you may not have the space to stock-up.
We have exciting plans for 2015 that coincidentally fulfills your suggestion so please keep in touch and an eye out in your emails.
Have a great week!
Charlotte
Hi Peter,
Thanks for taking the time to leave feedback regarding our checkout process - I will share your comments with the team. We hope to see you order again from us soon. Happy New Year!
Charlotte
“On the whole a good experience. ... I can never remember which are the cheaper out of external and internal tape handles, I would quite like to see those two sections combined so I can see all the options at once.
My only other gripe is all the emails which say 'a thank you for using APL packaging' but then it's just this survey - disappointing, I keep thinking it will be a discount code for next time!!”
Hi Liz
I'm pleased to hear that ordering from APL was a good experience.
Thank you for your very detailed feedback, I will discuss the idea of combining our tape handle carrier bags during our next website development meeting.
I think the email you are referring to is the email that you would have received regarding this review?
We are always working hard to improve our service: our reviews platform is a wonderful way to collect real customer insight. I personally read and respond to every single review and act upon any feedback. We will continue to send our review emails to help improve your experience.
I understand that you would like to receive discount codes, after all every little helps! I'm pleased to let you know that we regularly send out discount emails based on your purchase behavior, this means that the emails you receive from APL will be always relevant to you. So please keep an eye on your inbox for our weekly promotional emails.
We hope to work with you again soon, I hope you have a great week.
Charlotte
