“Repair to MacBook screen. Day 1 told 2-3 hours, on return …. Told failed test so needed to order part but would call when ready in 1-2 days. No call, and noone answer phone if try to call. Returned to store after a week - told part still on order and will be 1-2 days again.”
“Having spent 1 hr on a bus trip to get help with my I Phone 16 I am disgusted with the indifference and lack of help from the individual I encountered.
My problem has now been resolved in less than 5 minutes by an amazing neighbour.”
“Already bought the iPhone 16 Pro Max on launch day by special delivery. Went to the Apple store the following day to get some accessories and to do video like I always do every year. The staff told me I can't do video. She said they stopped allowing recording videos at their store 2 years ago; which obviously was a lie. I told them I did video last year for iPhone 15 Pro Max and also did video for iPhone 14 Pro Max. And I've always been allowed, I don't record people; just the gadgets and do reviews on Youtube.
After they were caught lying they said they will speak to the manager. The manager came, made some excuse about not allowing video. He also said that if I don't put my iPhone back in my pocket they will have to escort me out. He saw I had cane-stick so it is obvious I had mobility issues.
I told him t won't put the phone back in my pocket and I will check out the accessories.
I felt bit embarrassed by the behaviour of the staff and the Managers behaviour of Apple Store, Highcross Leicester because they were rude and all of this happened in front of my children.
The staff and especially the Manager are unprofessional, rude and clueless. A cousin of mine told me he went to Apple Store in Sheffield and the staff were very rude and racist. I didn't want to believe him at that time but now I do.”
