“I am extremely disappointed with my experience at the Apple Store in Highcross, Leicester. From start to finish, the service was unprofessional and poorly handled.
The initial interaction set the tone — there was no welcoming attitude, and the staff came across as dismissive. Communication was limited, unclear, and at times unhelpful. What I found particularly concerning was the lack of proper escalation or ownership of the issue, despite the delays and ongoing problems.
Even more distressing was the tone used during interactions. At times, it felt sarcastic and lacking in respect, which made the experience uncomfortable. I am unsure whether this reflects a broader issue in customer service standards or something more concerning, but it certainly did not feel appropriate.
Additionally, the advice I received was not reassuring — I was even asked to cancel my AppleCare, which raised serious questions about the quality and integrity of the guidance provided.
Overall, the experience was inefficient, poorly communicated, and far below what I would expect from Apple. Unfortunately, this has significantly impacted my confidence in the brand, and I would think twice before purchasing Apple products again if it means encountering this level of service.”
“I hired this service during a difficult marriage phase.
They explained every step clearly.
Phone monitoring followed clear rules.
iPhone data handling felt secure.
WhatsApp usage reports were accurate.
Facebook login insights were factual.
Surveillance was controlled and respectful.
It helped my husband feel heard.
Calm and neutral tone.
A reliable service.”
“Being met with a lovely smile from Sara, who listened to my problem, solved it, and then put instructions into my phone, in case the problem reoccurred on my iPad.She is a credit to the store, thank you again Sarra”
“Repair to MacBook screen. Day 1 told 2-3 hours, on return …. Told failed test so needed to order part but would call when ready in 1-2 days. No call, and noone answer phone if try to call. Returned to store after a week - told part still on order and will be 1-2 days again.”
“Having spent 1 hr on a bus trip to get help with my I Phone 16 I am disgusted with the indifference and lack of help from the individual I encountered.
My problem has now been resolved in less than 5 minutes by an amazing neighbour.”
“Already bought the iPhone 16 Pro Max on launch day by special delivery. Went to the Apple store the following day to get some accessories and to do video like I always do every year. The staff told me I can't do video. She said they stopped allowing recording videos at their store 2 years ago; which obviously was a lie. I told them I did video last year for iPhone 15 Pro Max and also did video for iPhone 14 Pro Max. And I've always been allowed, I don't record people; just the gadgets and do reviews on Youtube.
After they were caught lying they said they will speak to the manager. The manager came, made some excuse about not allowing video. He also said that if I don't put my iPhone back in my pocket they will have to escort me out. He saw I had cane-stick so it is obvious I had mobility issues.
I told him t won't put the phone back in my pocket and I will check out the accessories.
I felt bit embarrassed by the behaviour of the staff and the Managers behaviour of Apple Store, Highcross Leicester because they were rude and all of this happened in front of my children.
The staff and especially the Manager are unprofessional, rude and clueless. A cousin of mine told me he went to Apple Store in Sheffield and the staff were very rude and racist. I didn't want to believe him at that time but now I do.”
“Do you want to read someone’s WhatsApp, Facebook messages or monitor their other activities from your phone? Then you are in luck. The best way to do this is through "JOSE". This will keep your access to the target device 100% invisible as the target users will never know that you are being fed data from their device.
However, this only applies to certain operating systems. This works primarily if the target device is an iOS device like iPhone or iPad. Android devices will require you to complete a one-time installation of the spy software before you can spy on their WhatsApp activities.
Good luck.
SUPPORT@HACKERSPYVILLE.COM”
“Super help full staff
Jenny was so help full I was so worried I wouldn’t able to restart my phone and so was the guy who help me before he assistant me to her
I can’t thank you enough”
“Lad called Conor stood and helped me for 3 hours with my watch and tried multiple different things to ensure the update was sorted and I wouldn’t have to end up buying a new one, assisted by Jon and both were absolutely lovely and made 3 hours not seem quite as long as it was! Props to both of them honestly”
“The app is pretty cool in a way that it doesn't stop working even in the absence of an internet connection. It would keep on spying and recording information. And as soon as the monitored phone connects to the internet, you get everything uploaded to your web account.
WWW . HACKERSPYVILLE . COM”
