Appliances Direct Reviews

“ Most of the good reviews about this company are about the delivery service (DPD) which I agree are great and should receive credit separately. Appliances Direct/customer service and returns procedure are terrible. Please avoid this company. They are just ignoring me now that I have a return. Yes AP, I will keep posting the truth until you respond to me. And not just here but all my social media platforms. ”

“ I have been waiting for four weeks to get a date for collection of a dishwasher, although they have accepted to replace it and given me a returns ref number: 7780928. So I have an excellently packaged dishwasher occupying space in my garage While we wait to hear of a collection date. I would not use again. Believe using the current crisis as an excuse to hang on to our money. ”

“ Returns are a Nightmare. ”

“ They tried to convince me to keep it and delayed the returns process for two weeks. ”

“ They couldn’t organise the collection for over a week because the Returns team didn’t know how to or didn’t have authority to do so. ”

“ Poor service for returns. ”

“ I have always purchased in store with no issues, but their protocol on returns with online orders is both unfair and slow. ”

“ Customer service is awful. Pretty sure they breach the consumer rights act for selling faulty, dangerous goods and make the returns process as difficult as possible to return ”

“ He gave me a returns number to tell Appliances Direct to uplift the faulty hob and replace with new. ”

“ The returns policy is quite demanding. ”