Appliances Direct Reviews

4.2 Rating 5,673 Reviews
80 %
of reviewers recommend Appliances Direct
4.2
Based on 5,673 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 2 star review on 19th March 2024
Anonymous
Appliances Direct 4 star review on 11th March 2023
Jake
Appliances Direct 1 star review on 16th January 2023
Shirley
Appliances Direct 1 star review on 16th January 2023
Shirley
Appliances Direct 1 star review on 12th January 2023
Anonymous
Appliances Direct 1 star review on 12th January 2023
Anonymous
Appliances Direct 5 star review on 20th December 2022
Katherine Pluck
35
Anonymous
Anonymous  // 01/01/2019
We are very happy with the service from this company. We ordered a new cooker and chose which delivery date suited us best. We received a phone call from the company to confirm our order details I.e. the size of the cooker which we had ordered and were told we would be contacted the day before the delivery date with a time range which was duly done. On the date of delivery the delivery man phoned at 8am to say they would be with us in an hour. Cooker delivered on time with great care. Good cooker at very reasonable price. I would definitely order from them again
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Posted 17 hours ago
Excellent response to a broken flymo, under warranty. Very quick turn around, and prompt delivery of replacement. Thanks.
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Posted 1 day ago
I have used this company many times, always with happy results. On this last occasion, I needed a replacement LPG cooker for a holiday let urgently. The person I spoke to was most helpful and offered me next day delivery, which was amazing, but the norm for AO. Brilliant service with no messing about.
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Posted 1 day ago
Multiple calls to "describe the delivery" which was just an excuse to upsell their insurance. I was told it would be a two man delivery because the item was heavy but it was a one man courier (DPD) with a very poor attitude. I was told I would receive a one hour slot on the morning of the delivery by text and a call from the driver 30 minutes before delivery. No communication received at all. Box was stored incorrectly on the vehicle (orientation arrows were clearly a mystery) and the box was badly damaged. I was told I had to help him because the box was heavy. Luckily I was able to help but having been told it was a two man delivery my wife could have been there. The box was dumped in the middle of the drive when the driver couldn't carry it any further even though I was helping. Not really "delivered". The delivery was on the correct day but since I didn't get a time slot I can't say whether it was on-time or not.
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Posted 2 days ago
Very good service and delivered on time
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Posted 3 days ago
Great service and great communication
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Posted 4 days ago
Good price, only downside was additonal call about a "different" extended warranty on offer! Otherwise a good experience.
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Posted 4 days ago
I'd like to know why the item is now advertised at being £700 pounds and is now reduced to £549.97 and I paid £609.92 including delivery. I think you need to refund me some money.
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Posted 5 days ago
Simple Straight Forward and Delivered when promised
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Posted 6 days ago
Amazing service especially Holly she went beyond helpfull. I was kept up to date on delivery and phoned 30 minutes before arrival time. Excellent price
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Posted 1 week ago
Please turn off the light as you leave.
Appliances Direct 2 star review on 19th March 2024
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Posted 1 week ago
SImple, straightforward ordering at a good price and superfast delivery at the time specified whilst buying. Good job!
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Posted 1 week ago
Good after sales customer service
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Posted 1 week ago
Excellent from start to finish. Great communication. The delivery men, were courteous and very helpful. Cannot comment on the washer yet as not yet installed, but don’t doubt it will be fine
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Posted 1 week ago
The only thing that let down the whole experience was me! I forgot to make 1 crucial measurement when ordering a replacement dryer. Realised on the day of delivery that it wouldn't fit through the door frame. Drivers and AD were excellent and dealt with the cancellation and full order refund swiftly. Great company
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Posted 1 week ago
Efficient service: good price, good delivery times… so, overall, very happy.
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Posted 1 week ago
Excellent service-fast delivery
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Posted 1 week ago
Ordering and delivery was fantastic! Driver was nice and polite. The dehumidifier works good but to open the drawer to empty, absolutely ridiculous, you fight to get it open then it causes floods in the room you put it in. Don't why is causes such a mess
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Posted 2 weeks ago
Having researched the product, the price and free delivery was what attracted me to this site. I specified a delivery date, they sent a message with a 1 hour window and delivered on time. Very happy with my purchase and will use again.
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Posted 2 weeks ago
Both price and delivery were factors in choosing to buy a tumble dryer from appliance direct. Ordering and payment went smoothly and selection of delivery date was perfect. Was kept up to date via email sms too. Unfortunately on the day delivery was late by 6 hours due to issues. This did spoil an otherwise good service but the delivery crew elevated an otherwise poor service with their courteous behaviour and professionalism so would probably risk using appliance direct in the future knowing if issues arise I will get my goods at least on the delivery day stated
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Posted 2 weeks ago
Appliances Direct is rated 4.2 based on 5,673 reviews