Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,934 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,934 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 11th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dishwasher not delivered. Their courier says it was signed for, but nothing arrived. No refund. This seems to be such a common problem that it looks like a scam? This review site gave me a warning that the company is cherry-picking reviews. Reporting them to Trading Standards.”

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Posted 23 hours ago

“I am very unhappy as I have received a damaged product for the second time—one grease filter of the kitchen extractor hood out of two extractor hoods, which I assume is due to transport. Despite my previous complaint to Customer Service (regarding 3 damaged grease filters out of 4 extractor hoods) and the promise of delivery within 5 working days, the same issue has occurred again with another hood. What should I do? Should I contact Customer Service again for a new replacement?”

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Posted 1 day ago

“100% satisfied customer . I would recommend to all .”

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Posted 1 day ago

“Extremely prompt service. Item delivered very quickly and when there was a problem it was resolved instantly and to our entire satisfaction.”

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Posted 1 day ago

“Good quality item & delivery very satisfactory”

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Posted 1 day ago

“First dehumidifier was delivered broken no fault of Appliances Direct a quick phone call and new one sent next day and broken one uploaded.Can't fault them in price and fast delivery.DPD on the other hand managed to deliver said broken dehumidifier and first attempt was a leather jacket??????”

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Posted 1 day ago

“Hasn't been delivered yet. Had oven uninstalled last Thursday ready for Delivery on the Friday. Didn't arrive and no contact from either the delivery company or yourselves. Almost impossible to get in contact with either. Finally managed to re book delivery slot for this coming Saturday. 8 days late, if it arrives!”

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Posted 2 days ago

“Was a little unsure. Spoke to customer services lady who was extremely helpful. The dehydrator arrived the very next day and am very pleased with it.”

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Posted 3 days ago

“I am a landlady. Every time I pay for removal of the old appliance or instalment of the new, or even removal of packaging - the delivery guys find some reason NOT to do it. Every time. EVERY TIME. Even if it is just taking the packing away. And trust me, we have done it all: disconnected old appliance, pulled it out, cleaned it off, had the electrician there beforehand to check all is good for new installation, taken doors off, cleared the floor, prepared everything as per ALL the instructions -but still: Oh no, we couldn't possibly do it because of.... Every time. Of course, it makes it easier for them. Last time I every buy from Appliances Direct.”

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Posted 3 days ago

“Don't bother. I ordered a tap in November 2024 for over £250 which they said would take 2 weeks to come, no problem. After a couple of weeks I get an email to say delivery wouldn't be until 9th January 2025. We wouldn't wait this long, so I rang to cancel the order and request a refund. It's explained this will take a few working days to show... again no problem. The same day though, I get another half a dozen emails with random information... one with a credit note for £2.52, another saying the appliance was on its way and would be here on 3rd December... all very odd and none of which were what I called for. I kept checking the account and no refund. Called again to be told we had to get a refund from the 'supplier' (I don't know who this is and it was Appliances direct that took my money, so they should be giving it back) Explained several times they had to refund the money but they just cut off the call. Make no doubt I will be taking legal action on principle. Very bad company to deal with. I would advise you AVOID!”

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Posted 3 days ago

“Paid for disconnect, unpack, recycle and install of my washing machine. What a waste of money. They left the transit bolts in the machine, failed to turn the inlet water back on, didn't level the machine or test it before they left. I won't be using them again”

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Posted 3 days ago

“Great service all round”

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Posted 3 days ago

“Great product, great value. Quick delivery”

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Posted 5 days ago

“We have not had delivery yet as promised”

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Posted 6 days ago

“Good price, on time, free delivery.”

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Posted 6 days ago

“The service was very good and the website informative. Good communication and fast delivery.”

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Posted 1 week ago

“Had a problem with our dehumidifier, it was sorted and a replacement sent out. Excellent communication throughout and quick service. Would definitely use them again in the future.”

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Posted 1 week ago

“Excellent service ordered new single electric oven on Sunday late afternoon on Internet was delivered next day Monday by 2pm very very happy with how efficient Appliance Direct were from.order to.delicery will definitely be using again & recommending to friends & family 👍😊”

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Posted 1 week ago

“Delivery was not great delivered twice but was not left and returned to Appliance direct”

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Posted 1 week ago

“After sales customer service was exceptional; we had a problem with our new dishwasher and it was resolved quickly and efficiently by the extremely helpful staff.”

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Posted 1 week ago

Appliances Direct is rated 4.2 based on 5,934 reviews