Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,235 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,235 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a mistake with my order and by the time I realised, it had left the warehouse. Customer service was excellent. They managed to cancel the despatch and got me a full refund, enabling me to start again and put the proper order in. Just about to do this”

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Posted 1 day ago

“Quick delivery, great price 3rd time buying from this company”

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Posted 1 day ago

“great prices. but delivery not on time”

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Posted 2 days ago

“I would give it a zero if that is an option. I asked for a washing machine delivery to a second floor flat with no lift. I already highlight to the customer service team over the phone multiple time for 2 delivery attempts. This is after confirmation with the driver told me that there are driver with the right trolley to do these stairs delivery as well as customers service co firmed over the phone saying the request has been communicated through to the delivery service provider for the right driver with right tool, and yet, I gave it 2 attempts for the delivery and every time, they ended up sending me a driver without those trolley and trying to propose to leave the washing on the street at ground floor where I can "pay someone else to sort out the status delivery". Honestly how difficult it is to get the right person with right tool to do a delivery service, but yet they failed to complete the task again and again. Without mentioning the company cancelled my initial order on another washing machine of my preference without giving me a reason when the product t still shows available on their website after the cancellation. Perhaps this is just a not meant to be purchase with this specific company and yet they have wasted so much of my time and effort where after almost 2 months, I still have not get a new washing installed as I was giving them chance. They successfully disappoint me again and again and I would hold my reservation if I am to order anymore appliances from them in the future. I would like to share this experience to anyone live in the UK in a flat/apparently that is not on the ground floor where lift is not available. Please avoid this company as it is just a waste of your time and effort.”

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Posted 2 days ago

“They delivered on time the product was excellent and the back up technical support very good.”

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Posted 4 days ago

“Very happy with my second experience with Appliances Direct. Had a call two days before delivery was due to talk me through the delivery process, which all ran like clockwork. Very happy with my new purchase. Would definitely use again.”

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Posted 6 days ago

“Still haven’t received my parcel 3 days after delivery date”

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Posted 1 week ago

“Haven’t even received my item yet Paid for next day delivery for a fridge freezer for it to not turn up! Called through and BEST thing they could do is rebook for TUESDAY that’s 4 days without a fridge! With kids! Called through today as wanting a refund for the next day delivery payment and for some compensation of the food shop I did to go through it all lady said she’ll put me on hold to see what she can do and hung up on me 10 minutes later!”

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Posted 1 week ago

“excellent service”

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Posted 1 week ago

“The customer service was brilliant. I had a faulty dishwasher delivered and had no luck with Hotpoint at all. Appliances Direct exchanged it without quibble and a few days later I got an exchange and now all great”

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Posted 1 week ago

“Overall quite good, item was delivered on time by 2 polite men.”

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Posted 2 weeks ago

“Found item I wanted at a very good price. Was well informed about the delivery too.”

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Posted 2 weeks ago

“Had no problem with delivery, driver notified me 30mins before delivery (which was on time slot) well packed, but on installing rangemaster D/oven noticed a blemish nr printed rangemaster name, rang company very nice person answered quickly, she was very helpfull and said could you send Photos (which i did) and she said they can replace or if we where happy to keep oven they would refund £39 ,so accepted refund, which I thought was very good as it wasnt there fault it had a blemish it came from the factory like that, so top marks from me.”

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Posted 2 weeks ago

“Excellent customer service - polite and helpful with a few problems I had. Everything sorted very quickly and I was very impressed.”

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Posted 2 weeks ago

“Very happy with the communication and quality of item delivered. One tip re the 22:00 last drop off time - perhaps check if it’s domestic or commercial. Very few commercial have access after 6pm. Thanks”

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Posted 2 weeks ago

“Delivery man was fine. Came on his own! Which was not acceptable! So had to leave the washing machine at my back gate. Washing machine was fine as expected! But the delivery experience was awfull. 2 men should be on ALL deliveries!”

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Posted 2 weeks ago

“Great company, great guality products and great prices. The service was excellent and delivery was bang on,you couldn’t get better service, I will definitely recommend them to all my friends”

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Posted 2 weeks ago

“Good information regarding the delivery...item delivered at the time quoted ....delivery guys very friendly ....overall great price and experience from ordering to delivery”

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Posted 2 weeks ago

“Excellent service”

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Posted 2 weeks ago

“My tumble dryer has arrived damaged. Have reached out to them for a replacement…..waiting on a response”

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Posted 3 weeks ago

Appliances Direct is rated 4.2 based on 6,235 reviews