Appliances Direct Reviews

3.33 Rating 699 Reviews
57% of reviewers recommend Appliances Direct
Shipping & delivery
Courier
delivery methods
Next Day
average delivery time
Greater than 88%
on-time delivery
Customer Service
Telephone
communication channels

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"Good customer service"
Helpful Report
Posted 1 hour ago
"AP failed to point out that the length of pipework is matched to each inverter unit because each unit is pre-charged with enough to fill the supplied pipes. Therefore if you under estimate the length of pipe required you cannot simply use longer pipe but you must then pay to have the unit charged with additional refrigerant. Simple information would have avoided a complete nightmare for me. Their custmoer service failed to respond to my request for help. They ignored me. Would not use again or recommend."
Helpful Report
Posted 1 hour ago
"Fantastic service and no problems what so ever"
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Posted 2 hours ago
"From the time my order was placed it was kept in informed as to the whereabouts of my freezer and expected time of delivery very satisfied"
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Posted 13 hours ago
"First machine delivered damagec but was collected and replaced within days."
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Posted 17 hours ago
"Terrible customer service. Do abide by Consumer Rights Act 2015 when goods are faulty. Slippery than a slug when trying to get them to replace my cooker."
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Posted 19 hours ago
"Quick and easy to order,Easy local collection , Great dyson fan easy to use and good price"
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Posted 19 hours ago
"Appliance supplied at a competitive price and delivered in acccordance with advice."
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Posted 20 hours ago
"Very good service"
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Posted 21 hours ago
"Very good service, no problems."
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Posted 22 hours ago
"I've used Appliances Direct a number of times now. Never had an issue. They always provide a fast efficient service."
Helpful Report
Posted 1 day ago
"We bought an Indesit washer/dryer and a Neff built in microwave from AD. Really good price and delivery was quick. Great service. Thanks"
Helpful Report
Posted 1 day ago
"Very competitive pricing and excellent processing of my order which was delivered within days made me very satisfied with Appliences Direct. The Ring doorbell is an amazing device not only adding to the security of my home but allowing me to speak to visitors at my door even if away from home at the time. The quality of the product is very high the designers have really thought through the packaging installation and linking. I am very pleased with the whole experience."
Helpful Report
Posted 1 day ago
"Excellent and prompt service"
Helpful Report
Posted 1 day ago
Christine Quinn-Wilcox
Unverified Reviewer
"Very helpful staff, especially Jonathan. We had a fan problem with the Zanussi oven we bought, but when I phoned to explain I was given a freephone number for Zanussi, who quickly sent an engineer to repair it - it was just a loose wire."
Helpful Report
Posted 1 day ago
"Business transaction was straight forward and the delivery was on time. Good quality of the unit as well."
Helpful Report
Posted 2 days ago
"Great products - great prices!"
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Posted 2 days ago
"Spot on a1"
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Posted 2 days ago
"Good cooker nice and quick and easy to clean ."
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Posted 2 days ago
Sian Griffiths
Unverified Reviewer
"Found Appliance Direct after an online search to replace my old CDA oven and I'm so glad I did. Not only is the website easy to navigate but their customer service is second to none. Prices are truly amazing and their delivery of the product was on point. One tip I'd give prospective buyers, don't hesitate as you will not be disappointed by this company or their products."
Helpful Report
Posted 2 days ago
Appliances Direct is rated 3.33 based on 699 reviews
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