Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,093 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,093 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient, responsive and helpful. High standared of customer service.”

Helpful Report

Posted 1 day ago

“When purchasing the item I was told could pick up two days later in Huddersfield. Drove over on the day to be told it wasn't in the depot. But the lady on the desk was so helpful she arrange for it to be directed to my home address for the next day. So better customer service face to face.”

Helpful Report

Posted 2 days ago

“The Samsung QLED TV was at a very good price - the phone was more of an average price. Arranged a nominated day delivery and this was exactly on time. The two packages arrived in perfect condition. So very good value overall.”

Helpful Report

Posted 3 days ago

“A very good service, I'd recommend it to a friend. And family delivered on time”

Helpful Report

Posted 4 days ago

“Not good , flooring damaged by driver who denied doing it .not very helpful when complaining.”

Helpful Report

Posted 4 days ago

“Ordered the wrong item as I was given incorrect sizing by my tenant but the installation team were great & the customer service team replaced the item & the team were out within a couple of weeks to fit the correct one - very happy customer!”

Helpful Report

Posted 1 week ago

“They didn’t broken on arrival, but was replaced quickly.”

Helpful Report

Posted 1 week ago

“Quite an awkward delivery but the 2 guys who came were great.”

Helpful Report

Posted 1 week ago

“Good choice of new and refurbished appliances Easy to order and swift delivery”

Helpful Report

Posted 1 week ago

“Good price, good item, delivered on time and followed instructions”

Helpful Report

Posted 2 weeks ago

“I messed up and ordered incorrectly. My fault completely! It was put right with no fuss at all, and all at no charge. Excellent customer service!! Now very Happy with the correct appliance!”

Helpful Report

Posted 2 weeks ago

“Very unimpressed with delivery, paid last weekend and still not delivered, if you want to keep customers to need to move away from DPD, rubbish”

Helpful Report

Posted 2 weeks ago

“Good service”

Helpful Report

Posted 2 weeks ago

“The phone is exactly what I ordered.”

Helpful Report

Posted 3 weeks ago

“Very happy with the service the washer and delivery”

Helpful Report

Posted 3 weeks ago

“Arrived within 24 hours and delivery men very polite and helpful.product was a really good buy.BBQ So. happy with purchase just need to assemble the item yet so hoping everything is there”

Helpful Report

Posted 3 weeks ago

“I bought a dehumidifier nearly 3 years ago & the extended 5 year warranty. Just as well as the fan made a horrible noise recently. Contacted Appliances direct, sent a video as requested. They arranged collection of the original dehumidifier & sent a replacement brand new machine!”

Helpful Report

Posted 3 weeks ago

“Fast efficient delivery”

Helpful Report

Posted 3 weeks ago

“Their efficiency in dealing with a problem, and their co-operation in resolving the matter.”

Helpful Report

Posted 3 weeks ago

“Very quick dispatch and delivery. Would have been five stars but the packaging was not adequate for the weight of the item ( this may of course be the manufacturer's fault ). Rather than being in a box the AC unit was sat on a cardboard tray with a box sleeve over the top. This had separated in transit leading to damage to one of the castor wheels ( but not bad enough for me to cope with the hassle of returning it ). I really expect the manufacturer would have put nylon packing straps top to bottom to secure it, but there was nothing but tape holding it together. This makes me wonder if this box was a return or had previously been opened for some reason? The price I paid was not for a returned item.”

Helpful Report

Posted 4 weeks ago

Appliances Direct is rated 4.2 based on 6,093 reviews