Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,351 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,351 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite delivery truck first breaking down the company redelivered with really good communication. The fridge was cheaper than other competitors and just as good.”

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Posted 1 day ago

“I ordered a smoker from Appliances Direct but cancelled the order over the phone the following day. This was accepted and processed and I did receive a refund in a reasonable time. This review is not about what I ordered but about the process of cancelling. On my call, I was redirected to the Philippines where I encountered a small language barrier so at times I didn't understand what was being said. I was told though that the order had been cancelled and a refund would be processed, which it was eventually. After the call, I did not receive any cancellation confirmation email but continued to get emails from the delivery company to arrange a suitable delivery date which didn't convince me that the order had been cancelled successfully, so I called them again the following day. Again, I was redirected to the Philippines and received confirmation that the order was indeed cancelled. I still didn't get a confirmation email but the delivery emails stopped after the second phone call. Overall, a smooth experience but the only direct email I received was for the refund having taken place. A confirmation email of cancellation should have been sent from the outset to give me legal recourse and assurance to the process.”

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Posted 1 day ago

“Very happy with this company. Thank you .”

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Posted 2 days ago

“The item works really well. Would have been 5 stars but I arranged delivery for Friday it didn’t arrive until the Saturday.”

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Posted 4 days ago

“Arrived safely unfortunately the delivery driver didn't leave me enough time to open the front door so drove off delivery was made next day”

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Posted 5 days ago

“Purchased a number of items now - they seem to be my first choice. Delivery on time and the two agents, aware of the very wet conditions, asked beforehand if they could trolly the new W machine in - despite my agreement they carried it instead. Much appreciated. Old machine taken away and new one unpacked and delivered to the utility room as requested. Only one tiny issue - please do not phone me twice regarding an extended warranty!”

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Posted 1 week ago

“I cannot fault Appliances Direct. I had purchased a new ceramic hob but it arrived with the glass top smashed into numerous pieces. A quick phone call and they arranged a return. The replacement hob arrived very quickly and in one piece.”

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Posted 1 week ago

“I am still awaiting the radiator that was due to be delivered on Monday”

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Posted 1 week ago

“Great company & a quick delivery service 10/10”

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Posted 1 week ago

“New washing machine delivered yesterday excellent service from purchase full updating about delivery and delivery team very polite and helpful”

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Posted 1 week ago

“I received a faulty hob. No issues exchanging for a new one. All good now.”

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Posted 1 week ago

“This was my third appliance I bought from this company and their service remains impeccable. This time something went not quite right with the item I bought (cosmetic damage on arrival). After getting in touch with them they agreed to a slight reduction in the price so I could keep the item. It took one more phone call as they didn’t get in touch with the 24 hours time they had said they would, but after that the money was in my account the next day. Both people I spoke to on the phone were very professional and helpful. My measure of a company is often when things go wrong and these guys have done well. I will recommend.”

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Posted 1 week ago

“I received a faulty cooker, but after contacting customer service, it was quickly replaced with a fully functional one. I'm satisfied.”

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Posted 1 week ago

“I have used appliance direct several times for larger appliances, competitive pricing, good stock and easy to order and collect. I must say in an age where people are quick to complain when i called to collect the dishwasher the chap at reception / collection was very friendly, talkative and helpful. Even helped me into the car with it. It was like collecting something from a friend. A credit to your company.”

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Posted 1 week ago

“Thank heavens for Appliances Direct pro-active stance in regard to problems we had with a Hoover Washing machine which had an obvious defect as I was going into an effective black hole when trying to resolve the issue originally via the so called Hoover "customer services" system, who were proving to be exceptionally difficult to deal with and seemed to be more intent on selling me extended warranties instead of resolving the issue. I reported the issues being experienced with the Hoover "system" and Appliances Direct replaced the machine in a timely manner.”

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Posted 1 week ago

“I had problems with the dryer, I contacted them, told them what the problem was and it was solved, thank you”

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Posted 2 weeks ago

“I bought a refurbished microwave it got faulty after 5 months. This company replaced it immediately with a new one. Im very pleased with the service.”

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Posted 2 weeks ago

“As promised, my tv was delivered the next day.”

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Posted 2 weeks ago

“Our item arrived slightly damaged but that’s where the negativity ends. I called customer service & within minutes, whilst still on hold, an email with a new order was received. My new machine was with me bright & early the next day. Exceptional service! Would highly recommend this company.”

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Posted 2 weeks ago

“Straight forward purchase, delivered on time by a great driver.”

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Posted 2 weeks ago

Appliances Direct is rated 4.2 based on 6,351 reviews