Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,528 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,528 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order from and next day delivery arrived by dinner time will definitely use again”

Helpful Report

Posted 9 hours ago

“Appliances direct should be renamed disasters direct right from the start customer services most unhelpful facility to claim an offered 5% discount couldn't be activated someone called Iqeb was most unhelpful and bluntly short ,I couldnt track my order was told delivery company couldn't be tracked Delivery driver started to moan as soon as I opened the door Taking old appliance away he fought to get it out as he had it the wrong way round ,ripped the pipe of the compressor flooding cooling fluid all over utility floor ,left the new appliance on the pavement outside drove off still moaning an complaining what a bloody fiasco”

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Posted 13 hours ago

“Excellent service and very fast delivery with accurate information throughout the process.”

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Posted 3 days ago

“Competitively priced, fast dispatch using a next day Courier signed for delivery service. I’ll be back! Again!!”

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Posted 4 days ago

“Answer to the question what went wrong ? Pretty much everything. I confirmed my new address with them .They delivered to my old address and left my order on the pavement outside.This was causing a safety issues as well as totally open to theft.When I contacted them they could not even tell when it would be moved .As a result I had to get in my car and get it myself.Good job I did as I have still heard nothing from them”

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Posted 4 days ago

“Very happy. Excellent service especially the very helpful delivery and removal.”

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Posted 4 days ago

“Good price, easy ordering, free delivery if you are not in a hurry, excellent customer service and communications.”

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Posted 5 days ago

“Very satisfied”

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Posted 1 week ago

“Incredible service delivered within 24 hours”

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Posted 1 week ago

“Was looking for an indesit product their website transferred me to appliances, product good price and included delivery. Arranged day and time drivers on time , friendly and helpful . No problems upto now with product”

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Posted 1 week ago

“We were sble to get same microwave that we got 6 years ago so could still fit into unit”

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Posted 1 week ago

“Great service and excellent product 👍🏻”

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Posted 1 week ago

“Fantastic service Removal men brilliant removed old fridge freezer packaging small charge Special mention to online advisor John Marr Great all round service”

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Posted 1 week ago

“Extremely helpful sales staff. Efficient service and prompt delivery.”

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Posted 1 week ago

“Ordered 2 air coolers. Had some issues which got sorted out. Customer services staff excellent in dealing with me.”

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Posted 1 week ago

“delivery was fine, gentleman was lovely, friendly and very helpful”

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Posted 1 week ago

“I am very happy with the air conditioning unit. Although it is excessively expensive and at least double the price of other air conditioning units, I guess I'm paying for style because it's black, but it does look very nice and goes lovely with my decor. I think I'd hate looking at an ugly white plastic one. It is workign marvellously. Easy instructions and set up. Very happy it came with a window kit and that it fits my window. The product information on the website was very clear. The communication with yhe seller was very good, regular, informative and prompt. Only reason why I am not giving 5 stars is because it said the product was in stock on the website, which was my main reason for ordering. Seemed the entire country had sold out. I had searched everywhere for weeks and Appliances Direct were the only company who had any in stock and could deliver within a week, so i was happy to pay a higher price and £15 delivery fees for style and convenience. Supply and demand and all that. Just in time for the next heatwave, or so it seemed! After ordering, I was promptly advised the delivery date of the following Tuesday. On Monday I recieved an email that the delivery date had been changed and given an apology. A problem at the warehouse was the reason given. The new delivery date was approaching when I recieved another email advising the delivery date was changed due to a problem at the warehouse. Another apology and £10 credit, which i assumed was partial delivery fee refund. Again, another cancelled delivery after this occasion with a new date. Fed up i called them, which wasn't easy to get through and waited a long time. I was assured that the delivery would definitely be fulfilled on the third date given. Over a week after I ordered. I asked what the issue was. The advisor explained that the item was out of stock and they were waiting for more. I was a bit annoyed with this that I had been misled at the point of purchase. I asked for the £10 store credit to be refunded to my card. I was told this would be done but it was not. Overall, good company. Professional and good customer service. I would overlook the minor issues and buy from them again. I got what I wanted.”

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Posted 1 week ago

“Absolutely thrilled with my order. Delivered in good time professionally. item ordered met my expectations and made a huge difference to my kitchen. Good quality. I would recommend.”

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Posted 2 weeks ago

“They arrranged a delivery for Tuesday 7/7/26 and on Thursday 2/7 at 6:30 I had an email saying the deivery was Friday 3/7 between 12 and 3pm. This was very inconveinient as my wife had a Hospital Appointment and it was not possible to change this without a charge.”

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Posted 2 weeks ago

“I paid for the removal of an appliance. The delivered the new one well before they said they would (6am!) and consequently the appliance destined for removal was now ready. The company was clearly to blame for this and they refused to pick up the appliance. Also the customer service person was pretty unfriendly. Avoid this company!”

Helpful Report

Posted 2 weeks ago

Appliances Direct is rated 4.2 based on 6,528 reviews