Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,300 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver could have been more helpful eta was between 9.35 - 13.35 it was delivered just after 14.00. He said he was only the driver so could not help unpack it. The old machine we had already got it outside but my husband helped him put in on the lorry. Bearing in mind we are OAPs it was quite difficult for us to man handle the new one and when we unpacked it the front of the machine was very dirty.”

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Posted 6 days ago

“Delivery man was fine. Came on his own! Which was not acceptable! So had to leave the washing machine at my back gate. Washing machine was fine as expected! But the delivery experience was awfull. 2 men should be on ALL deliveries!”

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Posted 2 months ago

“My tumble dryer has arrived damaged. Have reached out to them for a replacement…..waiting on a response”

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Posted 2 months ago

“Tumble dryer arrived promptly following placing our Order - Good service. However the dryer was badly dented to both the right and left side panels. this was discovered after being unwrapped. The top panel was also misaligned with the front panel. Not reported to Appliances Direct as urgently needed a new dryer. This is aesthetic damage and not particularly seen when in place - lets hope it does not have an adverse effect on the operation or life of the dryer!”

Helpful Report

Posted 4 months ago

“Ordered an oven, collected it and went to fit at customers house only to find it was faulty. Appliances direct then after speaking to some foreign customer service i was fobbed off to the manufacturer. Now im arguing with them. Not a very good experience”

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Posted 5 months ago

“The product that's been delivered doesn't look like the picture of what I've ordered. The picture looks like a brushed gold but the 1 I've recieved is shiny gold which doesn't go with our other things in the room. Now im either stuck with it or got to arrange a very difficult returns process. I won't be using this company again”

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Posted 6 months ago

“Not called before the delivery so missed the apparent delivery. Said I was not home. This is untrue. Rearranged delivery but not received a time slot at 5pm day before delivery. Not sure what’s going on.”

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Posted 8 months ago

“Delivery time was way too long. If I'd have known how long it would take I would never have ordered, other companies do next day but 3 weeks is rediculous and no communication either unless you've set up an account and even then you have to go looking for it! Driver was good and put it where we wanted it to go. Would I use them again? Not with these long delivery times.”

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Posted 8 months ago

“The unit had obviously been returned by another customer as several screws were loose inside of the unit and the plastic bags that contain the fixings were ripped open. Several screws were also missing and one of the threads had been stripped showing the unit had been partially installed and then dismantled and reboxed. The box was not sealed which initially made me suspect that someone had already tried to install it. Very disappointing!”

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Posted 9 months ago

“Delivery was not great delivered twice but was not left and returned to Appliance direct”

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Posted 1 year ago

“Appliances Direct is badly let down by their courier, Arrow XL. First they claimed there was nobody at home (we were) and sent a photo of a country lane as proof they had tried the house (!). Then when delivery was rescheduled, the drivers refused to remove the packaging, even though we had paid extra for this. Appliances Direct customer services team said all the right things and the fee was refunded, but the whole experience was frustrating, and left me wishing I'd gone with John Lewis.”

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Posted 1 year ago

“Courier arrived with package but could not deliver because I did not receive my four digit PIN. Still waiting. .”

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Posted 1 year ago

“Bit of everything really! My emails were hacked and despite at least 6 calls to operators who sadly I couldn't understand...who couldn't understand when phoning me back with the code...my call guardian..so when item delivered it had to be returned as no code had been sent to my landline phone...it came the next day after you reconfigured the code to my mobile. Also..when ordering the website showed free fitting...it didn't happen and am.unable to check original order. So...not good and hampered by foreign voices.”

Helpful Report

Posted 1 year ago

“If you're going to sell American style fridges that are wider than. The standard doors in the UK, you need to let your delivery guys take the doors off. Most, including the one I bought, have quick-release doors. Despite paying for installation, they ended up having to leave the fridge outside the back door, and I took the doors off with a mate that afternoon.”

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Posted 1 year ago

“First BBQ ordered the handle on the lid was broken so we sent it back . With the replaced item I noticed that the door axle did not stay in the hole . Customer services knew about this and sent me the missing part and a copy of the updated manual . It was left out of the manual !”

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Posted 1 year ago

“You need to liaise with delivery company better . I was told by yourselves it would be delivered on Bank Holiday Monday, but didn't receive it until Tuesday as company do not deliver on Bank Holidays!”

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Posted 1 year ago

“Not delivered on specified (paid for) date, but they did refund half of the delivery fee. Price of product was also reduced on the day it was delivered to me. Everything was fine but those two elements made it a disappointing experience.”

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Posted 1 year ago

“Please turn off the light as you leave.”

Appliances Direct 2 star review on 19th March 2024

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Posted 1 year ago

“Ordering and delivery was fantastic! Driver was nice and polite. The dehumidifier works good but to open the drawer to empty, absolutely ridiculous, you fight to get it open then it causes floods in the room you put it in. Don't why is causes such a mess”

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Posted 1 year ago

“Damaged freezer - please can this be repaired or replaced?”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,300 reviews