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Appliances Direct Reviews

4.2 Rating 5,703 Reviews

80 %

of reviewers recommend Appliances Direct

Company Reviews

4.2

Based on 5,703 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 2 star review on 19th March 2024

Appliances Direct 4 star review on 11th March 2023

Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 5 star review on 20th December 2022

Katherine Pluck

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered new dishwasher and collection of old one. New one arrived next day, great, but... delivery company wouldn't take the old one away due to Covid, even though we pre-paid. Money refunded, OK, but don't offer a service you can't honour and it is still being offered on their website....”

Posted 3 years ago

“Wrong item delivered but appliance direct seem reluctant to give instruction for return. Promise call back that never happen!”

Posted 3 years ago

“I was give a two hour time slot for the fridge freezer to arrive. I took the afternoon off work but wasn’t too bothered as I had s funeral at 3.30. The time slot came and went so I tried to contact the company via the number given yet it simply gave an automated message. Time passed and so did my funeral and the wake, I wasn’t able to do either. It finally arrived at 6pm after 12-2 being the original. The fridge freezer is fine and the delivery guys fine but no real excuse for lack of communication or lateness. So, four hours late, loss of half a days pay, funeral missed and no chance to pay my respects at the wake. So overall, no I wouldn’t rate them very much.”

Posted 4 years ago

“Brought hob. after 2 days it developed a fault. I called the manufacturer who organised for a technician to visit. He visited and said the power board seemed to be faulty and suggested that as it was under 28 days it would be best to get new rather than fix. He gave me a returns number to tell appliances direct to uplift the faulty hob and replace with new. I called them at 11.33 today and after 32 mins in the queue listening to hold music, my details were taken and I was told a different team would call me. That was almost 3 hours ago. What is taking the time I don't know - I have a family to cook for and they have just wasted the time which they could have used to get one out today. They seemed very responsive when I was looking to buy.”

Posted 4 years ago

“We ordered the appliance and had 3 different delivery dates given with excuses. If a company does not have an item it should say not in stick as opposed to taking the money and then excusing itself for not meeting the customer expectations.”

Posted 4 years ago

“Air con was listed as silent but is insanely loud. Definitely not worth the money.”

Posted 4 years ago

“Ordered fridge, delivery was 1/8/19.Next day after ordering email received saying date would not be then. Phone call from whirlpool a day later stating delivery date by Appliance Direct is only estimate as Whirlpool deliver. Date is then set for 8/8/19 but will find out time evening 6/8/19. This evening receive text saying times lot 08:00-12:00 which is no good, I ring to change to afternoon but told would have to rebook day and again find out evening before delivery date the time slot. So basically your given a date, you find out time slot evening before if timeslot is no good you then have to rebook whole delivery date only to find out timeslot the evening before ect ect”

Posted 4 years ago

“Purchased a kitchen hood from them, was dispatched fairly quickly but their courier service (DPD) was a massive let down. My order was delivered to the wrong address and I was told that it has been delivered. If it wasn't thanks to the third party's phone call who had my kitchen hood, I would be waiting for a lot longer. I was told that they'll go back, collect it and deliver it to on the same day which it did not happen and I was promissed the next day delivery. Next day I was waiting for the delivery, I got message confirming the delivery slot to be 11:31am to 12:31pm. I moved my shift to late afternoon, in order to collect the hood. I was at home till 13:15 and it didn't show up. They apparently arrived at almost 18:00 hours, while I was at work. After a lot of phone calls, I eventually got the hood the next day but the installation mount and filters that I ordered were missing. Got in touch with customer services again and a less than helpful assistant told me that I have to wait for it to be investigated before I get the spare part and there is nothing that she can do. Somehow I got the filters the next day, after few days of waiting, I had to get in touch with them again. Customer assistant over the phone was at least polite and friendly. She told me that she will send their parts department an email to see if the part that I'm after is available (I wish the other assistant who opened the case would do the same). The next day I had a message to say that the part is not available and I can have a refund or replacement( great solution after almost ten days of waiting for a kitchen hood). I had to pack everything to be collected before I did receive my replacement. Very lengthy, unpleasant and stressful process for a simple online shopping. Got my £15 delivery charge refunded to me but I don't think I'll use them again.”

Posted 5 years ago

“Not very impressed. Ordered a wine fridge on 19th Dec because they were the only company stating next day delivery and pre-Christmas. Ordered and the confirmation said 28th Dec. I rang up to complain only to be told that I could either cancel or stick to 28th Dec. I chose the latter as I needed it for 31st Dec. On the 27th morning I get an email to confirm delivery the 28th, only to get another email later that evening saying due to no fault of Alliances Direct delivery had moved to 5th January. Wine fridge arrived and it seems okay. But I won't be using Appliances Direct again. They need to review their advertising!”

Posted 5 years ago

“You can find good deals on appliances direct's page but the delivery service is awful, I've been charged 5 pounds for delivery and they've given me a delivery slot from 8am to 6pm, waste a hole day to wait for my item. DX DELIVERY ARE THE WORST”

Posted 5 years ago

“The product is good but disappointed with the delivery. I paid for second day delivery but not get my parcel after 4 days”

Posted 5 years ago

“I paid extra for next day delivery, I was given notification of my 1 hour slot 1hr and 20 mins beforehand by a 3rd party. I was unable to receive my delivery and appliances direct had blocked all delivery options other than it being delivered again the following day. As I had paid for next day delivery as I needed the product quickly I was obviously dissapointed with this pathetic service. I tried to call AD for help but they were no help and passed me back to the 3rd party who fortunately were helpful. I managed to get my parcel at 7.30pm that evening as I drove to collect from the 3rd party. Why did I pay for delivery AD?”

Posted 5 years ago

“Order a tv for delivery next day at an extra cost, got an email. From appliances direct to say delivery on the Friday AND a communication from panther couriers to say delivery booked for Saturday. Many calls to both later I am told APC delivering my tv and on the Friday, did it arrive Friday....no!! so waited in all day and paid AD for the privilege. Re wives a message from Panther to say delivery Saturday which was when it arrived. Great item but from some reviews AD are regularly selling next day delivery where it goes as mine has with no recompense. I emailed their CEO so far no reply so cannot recommend this company as being a good experience to deal with. I contacted them by chat, phone and email and still they maintained my delivery was coming Friday, since it became apparent it wasn’t going to be so no one from AD has been in touch. Very poor customer service to lie to a customer but I will just vote with my feet and share my bad experience with everyone.”

Posted 5 years ago

“The delivery date which had been confirmed with a phone call was changed the evening before the delivery by email and I had to wait another 2 weeks for my fridge freezer.”

Posted 5 years ago

“Bought Hotpoint double oven September 7th this year. 2 weeks later timer display kept flashing when oven had been on for 29 minutes. I was worried oven would cut out and would not be able to complete cooking especially with Christmas coming up. I have been amazed to see that contrary to sales of goods act the seller appliances direct will not deal with this matter and I have had to go through Domestic and General to get a Hotpoint engineer and been subjected to hard selling of an insurance policy which I have refused. I am entitled to a replacement double oven from the people I contracted to buy from . I would not buy again from this company.”

Posted 5 years ago

“Never have I come across such bad customer service. I ordered a fridge freezer and had to wait about two weeks for it to be delivered and when it arrived my wife check the fridge freezer. About 10 Minutes after the delivery men had left she opened the freezer door which came off in her hand yes the door had not been put onto the Freezer Correctly. We called Appliances Direct and asked for a replacement. Appliances direct response was that it was our fault, yes the customers fault that the freezer was broken as we has signed for it and there was no way of us being able to return the freezer. Yes it was delivered broken (I think they may be in breach of the sales of goods act 1979). Now I have to wait over a week for someone to come to my house and repair a brand new Fridge Freezer. So if you don’t like stress and very bad sales practices stay well clear of APPLIANCES DIRECT.”

Posted 5 years ago

“Not impressed with the level of service, ordering was fine, but not delivered on day specified which was a major issue as it was for a day nursery and access has to be pre arranged. When I chased had no call, or apology the least I would expect is extra discount for my engineers wasted time.”

Posted 5 years ago

“My complaint is about supply and delivery. I had three delivery dates each one pushed back a week because of supply to your company. I had to cancel an electrician twice! The third delivery was comleted and the delivery people were excellent”

Posted 5 years ago

“good product and good price. Could not (and still have not been able) to install machine and could not get installation charge refunded.”

Posted 5 years ago

“Microwave was advertised on site as a 700 watt model, but after over cooking several dishes, discovered it was in fact a 1000 watt model”

Posted 5 years ago

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Appliances Direct is rated 4.2 based on 5,703 reviews