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Appliances Direct Reviews

4.2 Rating 5,702 Reviews

80 %

of reviewers recommend Appliances Direct

Company Reviews

4.2

Based on 5,702 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 2 star review on 19th March 2024

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Appliances Direct 1 star review on 12th January 2023

Appliances Direct 5 star review on 20th December 2022

Katherine Pluck

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price- good Delivery- poor I paid extra to get it delivered on the Saturday which it came on time etc, but I live in an upstairs flat and the delivery refused to take it up the stairs for me and just left in the main doorway. They said because of Covid they couldn’t do it. But if I were to have paid for someone to connect it they would’ve been allowed to come in. The attitude from one of the workers was poor and arrogant. I was left to get the washing machine up the stairs on my own”

Posted 3 years ago

“Hounded by ‘sales staff’ they ring you up and tell you that they want to go through the warranty and delivery. Errrrr NO! I know about the delivery I booked and paid extra for it. Even if you say no you don’t want the extended warranty - you are bombarded with emails trying to sell you it. The delivery was fine. Dumped just inside the front door. They said that they couldn’t bring it in as it was company policy due to Covid that they couldn’t. Yet they mentioned that they are expected to do installs (which is an astronomical amount btw) Strange how they wouldn’t deliver the fridge freezer into my property and yet, 3 weeks ago they delivered a washing machine straight into my kitchen.”

Posted 3 years ago

“Did not honour old appliance pickup, now paying more to another company for disposal”

Posted 3 years ago

“Delivery was really good; on time and friendly. After 1 day, the product (coffee machine) broke down which can happen I understand; disappointing, but not Appliance Direct's fault. However, what was really disappointing was that the customer helpline refused to either process a replacement or give a refund in full claiming that, as soon as the product leaves them, it comes under the manufacturer's warranty. This is untrue as is clear under the Consumer Act 2015 as I repeatedly pointed out to them. Oddly, they emailed the manufacturer to fix the machine - they gave them short shrift and said it's their responsibility; quite rightly. I have now had an email from Appliances Direct confirming my entitlement to a refund. They are picking the machine up in a few days time so let's see how long that refund takes to get to me. I'll be back to report on it.”

Posted 3 years ago

“Ordered several items,oven,hob, fridge freezer and sink,all ok except pan stands for hob were damaged on arrival,replaced quickly however new items both arrived damaged and I have had poor customer service since. Been offered £10 refund or £15 credit if I keep the damaged ones and after refusing and just wanting new undamaged ones I have been asked to confirm the part number, surely the company should know there own product numbers!”

Posted 3 years ago

“Sent me a hood with a rear vent, which turns out to have unwanted features NOT mentioned in the listing (rear vent is rectangular, not round! and also has an opening for a top vent) I contacted them to say the item description did NOT mention the rear vent was rectangular therefore I wanted an adaptor and also I needed to cap off the top vent, they advised they do not sell parts to resolve these unwanted features,so I would have to pay my own delivery costs to send it back to them. The item description on their website was incorrect or else i would not have bought this product.”

Posted 3 years ago

“Our order, which included all the white goods for a recent kitchen renovation did not arrive on the confirmed delivery date, despite making sure that the sales rep understood that the date was critical, as without them we would not be able to move back into our home. I logged in to my account to find they have delayed the date by 11 days but not made contact to let us know. In the meantime we have received multiple automated emails - just none that conveyed the critical information! Awaiting a call from the service team with an explanation but now without a fridge, freezer etc for 10 days with three infants.”

Posted 3 years ago

“the delivery driver lied . saying my old appliances would be collected. They never were. Will not be using Appliances direct again.”

Posted 3 years ago

“No problem with your service & dealing with my delivery problem with an explanation , However this item ( 40771166 ) has still not been deliverd from ordering it on 30/12 2020 . It may be a good idea to warm customers outside the UK of Custome delays causing late delivery times. Many thanks . Peter Yates.”

Posted 3 years ago

“Received order on time but I'd ordered the wrong items x 4, spent over £1k for business use and was going to reorder. Appliances Direct didn't offer to collect the incorrect items, I had to pay for the collection. Now I'm trying to find out when some HEPA filters will be in stock. Last week I was told by 1 person that they would be in stock Monday 11th January and by another person just the week commencing 11th January, we need 8 packs of these. Today Tuesday 12th January I have had an online chat and been told that these HEPA filters will not be coming back into stock, to start with!! Then I said I wasn't happy because of the previous times I had been promsed and then I was suddenly told the goods would be arriving today at Appiances Direct and more on 5th February. I said ok and Callum the online person just disappeared, didn't say is there anything else I can help you with or goodbye, he just went. What kind of customer service is that??”

Posted 3 years ago

“Promised and paid for Next working day delivery. arrived 2 days later. Asked for a reduction in delivery cost, No response. Product okay but wouldn't deal with them again due to poor customer service.”

Posted 3 years ago

“The tumble drier arrived as promised and the delivery staff assured me that my old appliance would be collected later that day by a separate team. Several hours later I received a text advising that they would not be collecting the machine but would refund the £19.99 I had paid for this service within the next 4/5 days. As an older person part of the attraction of Appliances direct was that they offered this service - I have since discovered that suppliers are legally required to supply a recycling service and that many other companies provide this free of charge. This left my husband and I struggling to take the drier to the tip; had I been on my own, disabled or didn't have my own transport I would not have been able to manage this. I was very disappointed in appliance direct and I'm left wondering if they ever intended offering the service for which I was charged.”

Posted 3 years ago

“Good fridge/freezer at good price. Paid for them to take away my old fridge and that was cocked up. First a dpd courier arrived to take away my "parcel", refused the fridge as too large and unpackaged. Phoned Appliances Direct who said that dpd was nothing to do with them (despite him having said his collection was for appliances direct himself) and that when the new fridge/freezer is delivered, they would be taking the old one away with them. New fridge/freezer was delivered by a courier on his own in a small van - said he had no info to collect the old one, and couldn't do it on his own anyway. Appliances Direct were then uncontactable by phone for 4 days over New Year. Finally, they said they couldn't arrange to collect it retrospectively. They gave me a refund but it doesn't help that much when I still need to get rid of the item....It has to be on ground level for council to collect (my house and garden are up some steps) and companies that will collect from upstairs cost upwards of £50.”

Posted 3 years ago

“Good fridge/freezer at good price. Paid for them to take away my old fridge and that was cocked up. First a dpd courier arrived to take away my "parcel", refused the fridge as too large and unpackaged. Phoned Appliances Direct who said that dpd was nothing to do with them (despite him having said his collection was for appliances direct himself) and that when the new fridge/freezer is delivered, they would be taking the old one away with them. New fridge/freezer was delivered by a courier on his own in a small van - said he had no info to collect the old one, and couldn't do it on his own anyway. Appliances Direct were then uncontactable by phone for 4 days over New Year. Finally, they said they couldn't arrange to collect it retrospectively. They gave me a refund but it doesn't help that much when I still need to get rid of the item....It has to be on ground level for council to collect (my house and garden are up some steps) and companies that will collect from upstairs cost upwards of £50.”

Posted 3 years ago

“I sent you an email but have heard nothing back. TV bracket doesn’t fit the TV both supplied by you.”

Posted 3 years ago

“I ordered a cooker over the phone and carefully spelled out my email address so I could be sent the invoice and order details. The email address didn't arrive, so I had to call Appliances Direct on their premium rate number - as I was on hold for a lengthy amount of time, I ended up paying almost £20 on my phone bill. Once I had got through to someone, they corrected my email address and received my order details by email and was able to access details via their website. It was easy to alter delivery date and track delivery, and the men who delivered the cooker were friendly and helpful. On receipt of the cooker, I found the door catch to be faulty (it was bent out of shape and I was unable to close the oven door. I fixed this problem myself by simply bending the catch back into shape rather than have to go through the palaver of complaining).”

Posted 3 years ago

“Ordered my product in November didn’t arrive until 23rd December, very slow service.”

Posted 3 years ago

“I have waited for weeks and weeks for my fridge to arrive. It was meant to be delivered yesterday .However when the delivery team called me to let me know they will be there in 30 mins,they stated they can only leave the fridge at my building entrance and cant bring it up to my flat for health and safety reasons. How on earth am I supposed to bring a fridge up to my flat myself? Why did I pay the delivery to my doorstep for extra large item? Surely all flats in the world get fridges delivered to their doorstep. I have been trying to call appliances direct since yesterday but there is no reply. I am very disappointed.”

Posted 3 years ago

“Delivery was very late, I paid for the old cooker to be removed but although the day before they asked me o get cooker ready to be collected on the delivery driver informed me not collecting, and since then have cancelled the collection”

Posted 3 years ago

“Paid extra for next day delivery but didn’t get it till the following day”

Posted 3 years ago

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Appliances Direct is rated 4.2 based on 5,702 reviews