Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,189 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,189 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing to complain about, delivery arrived on time and because the item had some scratches on it they replaced it without much fuss.”

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Posted 9 hours ago

“Third item l have ordered from them and l have always had them deliver on time. No issue with the goods.”

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Posted 3 days ago

“We were very happy with Appliances Direct, our Barbecue arrived on time .Our Boxes were totally in tact. We have put it together and are absolutely delighted with it.And and excellent price. Would definitely use this company again.”

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Posted 1 week ago

“I purchased a Char-Broil BBQ, there were a few issues with the delivery, my end. it was very easy to rearrange the delivery and the customer services team were excellent. All in all happy with the product and the service.”

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Posted 1 week ago

“Just purchased a Char-Broil BBQ. On unpacking the box I initially thought we were missing parts and phoned them to report such. It wasn't until the following morning that I realised there was still a box inside the main box, containing the parts I thought were missing! I assembled the BBQ in about an hour or so, and it is VERY solid and well constructed. Appliances Direct rang back to follow-up on the missing parts and I reported my own error to them Great service”

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Posted 1 week ago

“The overall performance was great”

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Posted 2 weeks ago

“Ordered a hob for my elderly neighbour only to find that there was no electric point to connect it to, so had to return it. Ordered a plug in hob instead which arrived in good time and a full refund was given for the original order.”

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Posted 2 weeks ago

“deliverd on time and kept me informed through out”

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Posted 2 weeks ago

“Easy to order and choose my delivery day, although when spending over £600 i would of thought the delivery would of been free! The delivery guys put it where I wanted it to go. On a separate note the instructions to build the Kamado are not very clear and they are really heavy! The web page won't let me upload any images!”

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Posted 2 weeks ago

“Appliance Direct replaced the damaged machine and refunded the installation fee, which I had paid for, Quickly and without any fuss. It is a good firm to buy from and I thoroughly recommend it to any prospective buyer. Thank you.”

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Posted 2 weeks ago

“Delivered today18/8/25 phone call 20mins befor delivery verry pleasant well mannered person introduced his team removed the old appliance installed the new appliance safety checked tested the appliance showed me how it works removed and cleaned up the area what a team in and out in no time no fuss no mess100%perfection am I glad I chose this company to supply and fit my purchase thank you so much”

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Posted 2 weeks ago

“Absolutely wonderful company delivered next day and all working as it should”

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Posted 2 weeks ago

“Washing Machine arrived and up to now very happy with it. Good points: easy ordering; excellent that we could purchase a next day delivery service, and you kept us up to date with respect to despatch. The negative for us was in respect of the courier, Arrow XL. We received a couple of texts and emails from them the night before advising delivery between 10:45 and 12:45 the next day, and that we’d receive a call 30 minutes or so before arrival. By 12:45, no call, no delivery, no update from the courier. Was it still going to be delivered and if so when? I called the courier’s head office and was advised they’d call the crew and phone us back within 10 minutes. At 13:40, having had no call from the crew or call back from their head office, the delivery arrived. I advised the crew I still hadn’t disconnected the old machine because it meant I had to switch the water off for the whole house and I was waiting for the 30 minute call, it would take me 10 minutes to disconnect. The crew said they’d tried to call my mobile, but I had no missed calls AND I have call waiting should I have been on another call. The delivery into the house etc went without a hitch and the crew were quite pleasant. We had no concerns the courier did not arrive in the time interval advised. We did have concerns we were not kept up to date by the courier of the revised time of arrival AND we didn’t receive the 30 minute advance call they said they would give. We are considering ordering an American fridge freezer thru yourselves end of September and we’d hope if we do the delivery might run more smoothly.”

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Posted 3 weeks ago

“Ordered a smart tv needed a payment option which suited my personal situation. Courier was friendly and approachable. I was notified clearly throughout the order process. Easy and efficient. Will be using again for my next purchase. Thank you.”

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Posted 3 weeks ago

“The engineers kept me informed about their ETA and arrived on time. The job was completed with efficisncy and the old freezer and th packaging was taken for recycling”

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Posted 3 weeks ago

“Appliance Direct were excellent from the start. Advised me on which integrated fridge freezer to buy delivery was like next day and they fitted new fridge freezer easily and professionally, and took old fridge freezer away. Price was reasonable too. Other companies, either just deliver, just fit and not deliver and others don't take away old appliances. This company does it all, the whole package that I needed. Highly recommend them. Well done. I don't often leave any reviews but Appliance Direct deserve this review. Thank you.”

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Posted 1 month ago

“I have used this company before i find they are good reasonable company who offer a professional service”

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Posted 1 month ago

“Good design, good price and delivered by two affable chaps. The two wine refrigerators are very pleasing to the eye and work well 👍😊”

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Posted 1 month ago

“Lovely fridge freezer. Chap unpacked & placed in correct place & gave good advice.”

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Posted 1 month ago

“Ordered on Sunday and delivered by DPD on Monday afternoon great service all round. This is the second time I’ve used Appliance direct. So far very happy. 👍.”

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Posted 1 month ago

Appliances Direct is rated 4.2 based on 6,189 reviews