Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,481 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,481 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a kitchen extractor fan for next day delivery before 1pm for an urgent job. Not only was it delivered on time, it was a good price and I received regular updates as the order was processed & despatched. First class service throughout, thank you!”

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Posted 2 days ago

“Easy and hassle free experience. The ordering was straight forward and the communication and updates were prompt and clear. The delivery was a positive experience, team were helpful and polite Would definitely recommend.”

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Posted 3 days ago

“Excellent service from start to finish, kept updated with delivery and prices ate really good”

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Posted 5 days ago

“Really good fridge freezer at a reasonable price”

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Posted 6 days ago

“Excellent service and delivery Used many times and always on time”

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Posted 1 week ago

“Excellent service and delivery Used many times and always on time”

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Posted 1 week ago

“the fridge is a great value buy, only wanted it as a spare for ice creams and cold drinks however upon delivery and unpacking, there was a dent in the top, however I suspect this was down to the carriers, but I am happy with the product and the speed of the delivery, not to mention, I ordered the wrong colour and rang up and it was changed for me to the colour I should have ordered and still arrived the next day as planned.”

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Posted 1 week ago

“Easy to order and product arrived early and as advertsied. All securely packaged.”

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Posted 1 week ago

“Although it was a long wait / i had several phone calls that reassured me my excellent fridge freezer was coming”

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Posted 1 week ago

“Great service and after care delivery Great”

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Posted 1 week ago

“Thank you for your service very happy with the cooker hood it arrived within 24 hours looks great and also very good price”

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Posted 2 weeks ago

“Query sorted very quickly”

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Posted 2 weeks ago

“Reported defective appliance on Monday received replacement next day.”

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Posted 3 weeks ago

“Superb communication, lovely polite helpful delivery driver and great value dishwasher. Bought from them before and will continue to do so. Highly recommended. 5 star company”

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Posted 3 weeks ago

“Very easy to buy my new fridge and arrange delivery. The delivery men were on time and were super helpful. Appliances Direct in general were great.”

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Posted 3 weeks ago

“Happy with product and price. Next day delivery!”

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Posted 3 weeks ago

“Great product delivered on time with good communication”

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Posted 3 weeks ago

“Great product delivered on time with good communication”

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Posted 3 weeks ago

“We changed our mind of model before delivery, this request was dealt with promptly and we had our freezer delivered on the date requested. Excellent service will certainly use again”

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Posted 3 weeks ago

“Simple ordering system, free delivery and a good price. Delivered on time and with 30 minutes notice on the day - very friendly and helpful driver. Fridge is exactly what I wanted and has a reversible door which is not easy to find on integrated appliances. Overall, very pleased with all aspects of using this company.”

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Posted 4 weeks ago

Appliances Direct is rated 4.2 based on 6,481 reviews