Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,401 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great website to use and great communication regarding our order.”

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Posted 1 day ago

“It was a good price a fast delivery and I'm very happy to have used Appliances Direct and will use again when needed thanks”

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Posted 4 days ago

“Service is very good.”

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Posted 5 days ago

“Great service delivered on time next day would recommend this company”

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Posted 1 week ago

“Excellent service very quick delivery very pleased”

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Posted 1 week ago

“I had a very good experience with Appliances Direct. I had to return an appliance because it differed from its rather ambiguous product information (which appeared to be universal across different supplier websites so probably came from the manufacturer), and ordered a different appliance in return. It was an absolutely hassle free experience, with the exchange expedited in order to meet my electrician booking. Customer service were lovely and went out of their way to be helpful, clearly describing next steps along the way. Lovely delivery staff too. I would certainly use them again and would recommend them based on my personal experience.”

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Posted 1 week ago

“Appliance arrived when stated and in excellent condition. Not fitted and tested yet but I am sure all will be well.”

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Posted 1 week ago

“Appliance delivered when stated, kept up to date via email throughout the process. Appliance as described on website and in my view value for money.”

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Posted 1 week ago

“I had used Appliances Direct before so had no problem looking again on their site. Web site is easy to navigate and has plenty of choices to suit people's personal preferences and budgets. I ordered my product and was kept informed via email at every stage. Item was delivered the next day and all was in order.”

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Posted 2 weeks ago

“Item was out of stock everywhere else so I chose to use Appliances Directly for the first time. I was a little dubious but didn’t need to be - communication was good, delivery took place on the date I selected and the time given, and I was updated throughout the process. A great service overall.”

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Posted 2 weeks ago

“Ordering easy. BBQ arrived within estimated time of arrival. Nice delivery driver who wheeled box into garage. Haven't put BBQ together yet but cursory check shows no scratches or dents. So far so good!”

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Posted 2 weeks ago

“We were informed by email that the cooker would be delivered between 7am & 10am. Our friendly driver was outside the house at 6.50 so nice and early! Only took 5 minutes to bring new appliance in & take old one out.”

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Posted 2 weeks ago

“Easy ordering delivery quick & on time pleasant delivery man very please with item”

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Posted 2 weeks ago

“Staff very very helpful I will definitely recommend my friends and family”

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Posted 2 weeks ago

“Helpful on the phone and prompt delivery when I eventually ordered”

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Posted 3 weeks ago

“Chuffed to bits with microwave, service and delivery excellent”

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Posted 3 weeks ago

“Great product and great service thank you really happy”

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Posted 3 weeks ago

“I thought the ordering process was very straight forward, I was kept in the loop with everything regarding my order and it was delivered on time and delivered to a safe place.”

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Posted 3 weeks ago

“Great product, great price and delivery was excellent.”

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Posted 3 weeks ago

“Great service from order through to delivery”

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Posted 1 month ago

Appliances Direct is rated 4.2 based on 6,401 reviews