Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,439 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,439 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a microwave that was not operating as intended from the get go. I got in touch with Appliances Direct and explained the situation. All I can really say, is that it was handled extremely effectively and efficiently, as the microwave was picked up and the replacement was delivered the following day. If that is not great service, then I do not know what is.”

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Posted 2 days ago

“Great price for the equipment and deliver was an issue however it wasn't the suppliers fault but this was changed and it was delivered the next day . overall excellent service.”

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Posted 3 days ago

“Everything as expected and on time and very well informed”

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Posted 4 days ago

“Used this company several times and always impressed.prices are very competitive hence the purchases 😏customer service is exceptional and delivery guys are great.would i reccomend this company absolutely 💯.”

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Posted 5 days ago

“Great quality product, excellent price, delivery extremely quick and guys that fetched it were very polite.”

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Posted 6 days ago

“Am very happy with the delivery drive called me exactly 30 minute before arriving he very kind and and helpful he carried the freezer in my khichen on his own and he is 15 early thank you so much glad to business with you.”

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Posted 1 week ago

“Product was as described. Delivery was prompt. Small issue with missing fixings took a while to resolve but ultimately they came good. Would certainly use again.”

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Posted 1 week ago

“Customer service was first class. Easy to contact and my issue was resolved quickly and efficiently. All staff were extremely courteous and I'd like to mention Anna who could not have been more helpful. Thank you .”

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Posted 1 week ago

“Very happy great comms, delivered as booked and very efficient installation thankyou.”

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Posted 1 week ago

“My ordering and delivery experience was first class, unfortunately the item that I ordered was not suitable for my situation. My return was agreed and sent back with no problems and a full refund received with no delay. First class service.”

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Posted 1 week ago

“From ordering to deliver a pleasure to do business with! Have ordered several items from this company”

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Posted 1 week ago

“As ordered on website. Happy with with delivery and service”

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Posted 2 weeks ago

“Carnt thank them enough for sorting out my problem”

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Posted 2 weeks ago

“Easy to order. Delivered in a very reasonable time. Great fireplace for the price and I am delighted with it.”

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Posted 3 weeks ago

“Prompt delivery”

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Posted 3 weeks ago

“very prompt and kept getting regular updates, would highly recommend.”

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Posted 3 weeks ago

“Review: Exceptional Service from Appliances Direct – Christiano and Dan are Heroes! I cannot recommend Appliances Direct highly enough after the nightmare I experienced elsewhere. If you want professionalism and actual care, look no further than their delivery and installation team. The Contrast: Currys vs. Appliances Direct To give some context, I had been without a washing machine for over a week thanks to Currys. Their "professional" installation was a complete botched job that ended up flooding my kitchen. To make matters worse, I spent nearly an hour on hold just trying to get them to admit the machine was faulty. It was an incredibly stressful and disappointing experience. Above and Beyond Service Then came Christiano and Dan from Appliances Direct. From the moment they arrived to install my new machine, the vibe was completely different. They were: Highly Professional: They handled the installation with precision and care. Incredibly Friendly: Their attitude immediately put me at ease after a very long week. Truly Dedicated: This is the part that blew me away—when the machine didn’t initially perform as intended, they actually came back to my property at the end of their long day just to reassure me and make sure everything was perfect. The Result They identified the issue, fixed it patiently, and didn't leave until they were certain I was happy and the machine was running smoothly. After the chaos of the previous week, I am finally at ease. Christiano and Dan, thank you both so much! You are a credit to Appliances Direct and a total dream team. If you’re deciding where to buy your next appliance, save yourself the headache and go with these guys.”

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Posted 3 weeks ago

“Easy to use”

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Posted 3 weeks ago

“Ordered online and arranged a delivery date (free delivery) we got a phone call on the day of delivery saying they would be at our house in 40 minutes so we were ready for them, they delivered and said we would get an email containing details of purchase later, so no problems.”

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Posted 4 weeks ago

“Brilliant communication from start to finish , quality goods and fast delivery 💜”

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Posted 4 weeks ago

Appliances Direct is rated 4.2 based on 6,439 reviews