Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,528 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,528 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order from and next day delivery arrived by dinner time will definitely use again”

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Posted 18 hours ago

“Excellent service and very fast delivery with accurate information throughout the process.”

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Posted 4 days ago

“Competitively priced, fast dispatch using a next day Courier signed for delivery service. I’ll be back! Again!!”

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Posted 4 days ago

“Very happy. Excellent service especially the very helpful delivery and removal.”

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Posted 5 days ago

“Good price, easy ordering, free delivery if you are not in a hurry, excellent customer service and communications.”

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Posted 5 days ago

“Very satisfied”

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Posted 1 week ago

“Incredible service delivered within 24 hours”

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Posted 1 week ago

“Great service and excellent product 👍🏻”

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Posted 1 week ago

“Fantastic service Removal men brilliant removed old fridge freezer packaging small charge Special mention to online advisor John Marr Great all round service”

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Posted 1 week ago

“Extremely helpful sales staff. Efficient service and prompt delivery.”

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Posted 1 week ago

“delivery was fine, gentleman was lovely, friendly and very helpful”

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Posted 1 week ago

“Absolutely thrilled with my order. Delivered in good time professionally. item ordered met my expectations and made a huge difference to my kitchen. Good quality. I would recommend.”

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Posted 2 weeks ago

“Appliance Direct have been brilliant from the get go! I had a few issues initially with the product not being in stock and they immediately got it sorted. There were then issues with DPD delivering the product (nothing to do with Appliance Direct) and AD were, again, so helpful in getting it sorted. Really pleased with the level of customer service they provided throughout - I would definitely recommend them.”

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Posted 3 weeks ago

“So happy with my beer fridge. Its excellent quality and stores plenty of drinks. This company has been a pleasure to deal with keeping me informed about my order every step of the way including on the day of delivery which was delivered on time by a friendly helpful driver. I would use this company again no question.”

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Posted 3 weeks ago

“Cooker Hood- Easy to order, good value, as described, range of delivery options. Has been installed and looks good quality, quiet to run and working well.”

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Posted 3 weeks ago

“Ordered, delivered quickly in good condition. Needed customer service and received a reply in a couple of hours. Very helpful and I would recommend.”

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Posted 3 weeks ago

“Cannot fault ordering/communication/delivery. Item arrived damaged. A replacement was delivered within 24 hours. I will definitely use this company again.”

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Posted 3 weeks ago

“Professional from start to finish value for money”

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Posted 3 weeks ago

“Easy to use website. Product value for money. Delivery arrived when stated. Communication excellent! Would use again.”

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Posted 3 weeks ago

“Really delighted with the service from this company. This was our first order with them. Delivery arrived on an AM Next day delivery for a very reasonable cost. No delays or problems. We were kept informed with tracking updates which were very accurate and the cooker hood which we ordered exceeded our expectations. Great item at a great price. Faultless service and would definitely use them again. Highly recommended!”

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Posted 3 weeks ago

Appliances Direct is rated 4.2 based on 6,528 reviews