Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,614 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Rivator was supposed to arrive two weeks ago, but then they gave me a delivery date for this past Friday—yet it never showed up, and my whole day was completely wasted.”

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Posted 3 days ago

“The integrated oven was delivered with the glass smashed into a million pieces - clearly the delivery men would have noticed but just dumped it and ran. Packaging all broken too - this is exactly how we found it.”

Appliances Direct 1 star review on 17th October 2026

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Posted 4 days ago

“Did not deliver my radiator! Still waiting to hear when.”

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Posted 2 weeks ago

“Delivery was really bad, the men that delivered insisted I came down 4 floors even though I could open the door, they spoke to their own language to each other, refused to take packaging & never installed correctly so I had to pay for a plumber so that I could use my machine after 2 days of having it. Avoid this company they are terrible to deal with”

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Posted 2 weeks ago

“The radiator I ordered was not delivered ( instead a washing machine arrived!) Still waiting on confirmation as to when my radiator will be delivered 🤬”

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Posted 2 weeks ago

“Was not a bad experience until I realised I got £69 refund from £109 paid”

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Posted 3 weeks ago

“I have experienced incredibly poor service from Appliances Direct. I paid an additional £120 to have the door hinges reversed on my new appliance, but it was delivered without this being done. Trying to resolve this has been an absolute nightmare. Their overseas Customer Services Team has been completely unhelpful, refusing to take ownership of the issue or return calls when promised. Instead, Appliances Direct keeps deflecting blame onto their courier company, BJS Home Delivery Service, claiming it was the courier's job to handle the reversal upon delivery. It has now been 10 days since delivery, and I have just been told I must wait another 5 days just for the courier to contact me with a potential date to fix this. Appliances Direct operates on a "stack 'em high, sell 'em cheap" model with zero interest in actual customer care once they have your money. I deeply regret not buying from John Lewis instead.”

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Posted 1 month ago

“Very frustrating return process for a faulty appliance The air conditioner developed a fault within roughly two months of purchase. Appliances Direct asked us to provide video evidence of the fault, which we did. We then told them clearly that we no longer had suitable packaging for such a large unit. They confirmed in writing that the courier would bring packaging and a prepaid label. The first courier arrived without either and said he had not been told. The collection had to be rearranged. Appliances Direct then confirmed again that suitable packaging had been requested for the replacement courier. When the unit was eventually collected, we took photographs showing the appliance and plug intact at handover. Appliances Direct later said the unit arrived at their warehouse unpackaged with damage to the plug and initially refused the refund because they said they could no longer test the original fault. That was the most frustrating part. The original fault had already been documented on video, the plug damage was not present when the courier collected the unit, and the packaging issue had been raised repeatedly beforehand. It took multiple emails, phone calls, escalation to the Resolution Team, and a formal complaint before they finally agreed to refund us. They did ultimately resolve the issue and process the refund, which I appreciate. But the process was far more difficult and time-consuming than it should have been for a faulty product return.”

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Posted 1 month ago

“I bought a washing machine, dishwasher and hob from Appliances Direct, spending £1300 on the items plus installation. I'm on the second floor of a modern apartment block, but the sales team assured me that delivery was no problem. The first time they were due to deliver, I was informed half an hour before that no one on the van was qualified to install my washing machine or dishwasher as they hadn't done the training for those machines. The second time they tried to deliver the items, these delivery men said that they were unwilling to take the items up to the second floor as they only do ground floor delivery. When I told them that I had specifically said that I lived on the second floor when I ordered the goods, one of the delivery men shrugged and said, 'Well, I ain't doing it,' and left. The sales team kept telling me nothing would be a problem, it would all go smoothly. The delivery men were either incompetent or belligerent. When I rang back, the customer service person tried to do her best, but she was untrained and kept having to put me on hold in order do anything at all. She told me she was waiting for her supervisor to respond as she didn't know how to cancel the order and reimburse me. When I asked her if I could speak to her supervisor, she told me that she didn't have their number and only communicates with them by email. She was clearly doing her best, but was completely unsupported. I took two days off work to try and get the goods I bought delivered. After a week, I still don't have them and will have to wait five days to get my money back so I can order them from somewhere reputable. No doubt Appliances Direct will cut and paste one of those ‘please give us a call so we can sort this out for you’ messages after this review, but I would rather stick needles in my eyes than waste another hour of my life on hold waiting for them to take my call.”

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Posted 1 month ago

“Two weeks waiting, wrong items delivered, two further delivery failures and terrible customer service Absolutely dreadful experience with Appliances Direct. I ordered a Beko integrated heat pump tumble dryer around two weeks ago, which we specifically needed for our ongoing kitchen installation. The first delivery was scheduled for last Friday. Appliances Direct called me the day before and I explained that nobody would be home because we would both be at work. I was advised to allow the delivery to proceed anyway and that if nobody was home, it would simply be rearranged. Following this, delivery was rearranged for Tuesday 18 August. The drivers arrived and, unbelievably, instead of my tumble dryer they attempted to deliver a radiator and an extractor hood, neither of which I had ordered. My tumble dryer wasn't on the delivery at all. I contacted Appliances Direct again and the dryer was rearranged for delivery the following morning, Wednesday 19 August, between 7am and 10am. 10am came and went. By 11:20am there was still no delivery and no useful communication from Appliances Direct, so once again I had to chase them. After spending around 15 minutes on hold, I was eventually told that my tumble dryer wasn't on this delivery either. At this point I had completely lost confidence that Appliances Direct were actually capable of getting the appliance to me. We are in the middle of having our kitchen fitted and the dryer was required for the installation. Because of these repeated failures, I have now had to order the same appliance from Currys and pay an additional £45 for next-day delivery so that it arrives tomorrow morning. The delays have also disrupted our kitchen installation and resulted in additional fitter costs. I asked Appliances Direct whether they would reimburse the £45 next-day delivery charge that I have only incurred because they failed to supply the appliance. They refused. Mistakes happen. If one delivery had gone wrong and Appliances Direct had quickly corrected it, I would have accepted that. But this has been a catalogue of errors. I followed their instructions regarding the original Friday delivery. On the rearranged delivery, they turned up with a radiator and extractor hood instead of a tumble dryer. They then specifically rearranged the correct appliance for the following morning, gave me a 7–10am delivery slot, left me waiting beyond that slot with no meaningful update, and when I eventually chased them I discovered the dryer wasn't even on the delivery again. What has made the situation considerably worse is the lack of ownership. I have repeatedly had to chase Appliances Direct myself, spend time on hold, reorganise our kitchen installation and ultimately purchase the appliance elsewhere at additional cost. I've now requested cancellation and a full refund and have raised a formal complaint. Based on my experience, I would not order from Appliances Direct again. If you need an appliance to arrive by a particular date, especially if you have tradespeople waiting to install it, I would strongly recommend looking elsewhere.”

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Posted 2 months ago

“As of todays date I still have not received my fridge/freezer, as you and the delivery people BJS both close over the weekend, I have been left in utter limbo”

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Posted 2 months ago

“Ordered my item on Wednesday, paid £20 for delivery on a specific day (Friday) and still waiting my item and it’s Saturday. Spoken to appliances on the phone who read my the tracking details and told me to contact DX Delivery who is closed on a Saturday so I’ve spent two days indoors waiting for said delivery for it not to arrive and zero help from appliances”

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Posted 2 months ago

“Appliances direct should be renamed disasters direct right from the start customer services most unhelpful facility to claim an offered 5% discount couldn't be activated someone called Iqeb was most unhelpful and bluntly short ,I couldnt track my order was told delivery company couldn't be tracked Delivery driver started to moan as soon as I opened the door Taking old appliance away he fought to get it out as he had it the wrong way round ,ripped the pipe of the compressor flooding cooling fluid all over utility floor ,left the new appliance on the pavement outside drove off still moaning an complaining what a bloody fiasco”

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Posted 2 months ago

“Answer to the question what went wrong ? Pretty much everything. I confirmed my new address with them .They delivered to my old address and left my order on the pavement outside.This was causing a safety issues as well as totally open to theft.When I contacted them they could not even tell when it would be moved .As a result I had to get in my car and get it myself.Good job I did as I have still heard nothing from them”

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Posted 3 months ago

“I paid for the removal of an appliance. The delivered the new one well before they said they would (6am!) and consequently the appliance destined for removal was now ready. The company was clearly to blame for this and they refused to pick up the appliance. Also the customer service person was pretty unfriendly. Avoid this company!”

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Posted 3 months ago

“Still waiting to receive the air con I ordered, had a text from XL Logestics to say it would be delivered yesterday, then another an hour after it was due to be delivered to say" Sorry the aircon has been sent to the wrong delivery depot ", I have not heard anything since.”

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Posted 3 months ago

“failed to deliver on given date”

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Posted 3 months ago

“Ordered and paid for next day delivery as needed urgently, was advised it would be delivered on that day but wasted day waiting in and it didn’t arrive. When it did arrive the next day it was in the flimsiest thin plastic sleeve, no box or proper packaging. Raised query with customer services and they didn’t even bother to answer. Would never use again.”

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Posted 4 months ago

“Considering I haven’t had the delivery of 3 air conditioning units after being given 3 different delivery days and customer service from Appliance Direct not being interested accept for blaming APC Parcels the after sales are shameful.”

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Posted 4 months ago

“Delivery has been purmt back 4 times, absolute dreadlful service, my first and last experience of dealing with you”

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Posted 4 months ago

Appliances Direct is rated 4.2 based on 6,614 reviews