Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,188 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,188 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Supposed to be delivered today but no where to be seen! No email or anything and tried chat link and no response!”

Helpful Report

Posted 3 days ago

“I ordered a portable air conditioning unit from this company, on Thursday 14th August and paid for next day delivery as I needed the appliance urgently. I was given a delivery slot of 17.45-1945 the following day. The unit did not arrive and I only got a text message from the delivery company at 21.57 to say it was not coming due to vehicle issues. you would think that if it was not delivered when it was supposed to be, the company would think, ok, lets get this sorted and deliver it the next day. Oh no, the do not do this, they say I will hear from them with a revised delivery. The representative I spoke to said he would contact me later that day with an update, but as expected, nothing.i then called Appliances Direct who were equally unhelpful and only offered a partial refund of the next day delivery charge. We are now Tuesday 19th, and no phone call, email or text message. I have eventually called Appliances direct, to be told that the first available delivery is now Thursday! The woman I spoke to said she could not call the delivery company and request the next day and she could also not sort out a time for delivery. The woman also lied and said that the delivery company had tried to contact me to arrange delivery. I had no missed calls, no emails or text message. Basically they take your money but do not have any intention of providing a good service when things go wrong. When I asked for some form of compensation she relied that I had already received a partial refund of the delivery charge. This is not compensation, this is a refund of the next day charge because they have failed to deliver the next day. Both they and their delivery company employ people that take your call, say sorry and do nothing to rectify the situation. Also the delivery company's wait time for the phone to be answered was 32minutes! As you can imagine I will not be using them again and will definitely not be recommending them.”

Helpful Report

Posted 2 weeks ago

“I ordered a fridge freezer and paid delivery and installation. When the new fridge freezer was installed the person who installled the fridge freezer drilled a hole through my cupboard door. I have since made a complaint but they deny any liability claiming that the hole already existed which is a complete lie and I provided evidence to show that the old fridge freezer was installled in a completely different place. Plus the new fridge freezer showed that piercing through the wood. I will never use this company again. They have completely damaged my property.”

Helpful Report

Posted 4 weeks ago

“Shocking!! - I paid for q dishwasher to be delivered, installed and the old one disconnected and recycled. The status of the order says it's been completed. However, my tenant said the delivery guys turned up and said they couldn't do it. Have I heard anything from the company? No!”

Helpful Report

Posted 1 month ago

“Item never turned up on Friday now we are away for a few days - we wasted Fri afternoon waiting in line- yes it’s DPD’s fault I assume but you asked how my overall experience was”

Helpful Report

Posted 1 month ago

“HORRIFIC EXPERIENCE BE WARNED. I will never use this company again. They dont give you any delivery information before the day. They are supposed to call you 30minutes before arriving and they didn't (I literally had to leave the hospital to rush home and meet them). I paid for installation, which was not done properly. I had to do half of it myself after they left and when I asked for a revisit to complete the installation I was told I had to wait several more days (without an allotted appointment time again). All I asked for was to refund my installation fee after failing to do it correctly, the company refused to refund me. I am now writing a review to warn people of their terrible service.”

Helpful Report

Posted 1 month ago

“If I could give minus stars I would. Their delivery driver left the unit outside with my highly distressed cleaner who could not speak English and who was locked out of the house. Because the poor upset woman gave me her name and as the driver (when he called me for the pin) did not tell me it was going to be dumped outside, they are saying it was accepted by her. They left a £200 unit outside my house and it got stolen. But they are saying it is basically not their problem. Disgusting treatment, absolute cowboys.”

Helpful Report

Posted 1 month ago

“Delivered damaged single oven now I have to wait a week for replacement after the inspection”

Helpful Report

Posted 1 month ago

“The delivery was cancelled late minute, resulting in the chilled food order from Tesco not being stored properly as too late to cancel. I chose this product as was promised next day delivery; this is for a children's nursery and it was vital for correct storage of food.”

Helpful Report

Posted 1 month ago

Helpful Report

Posted 1 month ago

“Really poor customer service. Was looking at a quiet model but was not available next day. Found a cheaper model and paid for next day delivery. Never arrived. Decided to cancel the whole order and place a new order with a different company (which turned out to be the same company but under a different name ‘aircon direct’), this order also did not arrive. Ended up asking to cancel both orders. 5 days later order arrived. Had to ask repeatedly for a refund for the duplicate order and could not exchange the unit that arrived (I had used it once to test but it was so noisy). Stuck with it now.”

Helpful Report

Posted 2 months ago

“2 Faulty Electriq AC units and a failure to pick up the unit going back. Been a customer of Appliances Direct for many years but this is the straw that broke the camel's back. Will shop elsewhere for appliances and advise friends to do the same.”

Helpful Report

Posted 2 months ago

“Washing machine delivered damaged. The review process is taking too long. In the meantime we are not allowed to use the washing machine, so it has blocked up our kitchen space.”

Helpful Report

Posted 2 months ago

“Bought a returned electric hob fitted it . Then I test it showed the fault that probably returned it the first time . Not happy . It will cost another £100 to fit a new one . Large heat ring was not inline where the plate should be.”

Helpful Report

Posted 2 months ago

“Cannot get anybody to answer phone I rang because of problems with our new air conditioning unit e mailed as well still no reply”

Helpful Report

Posted 2 months ago

“The item we had purchased and which was due to be delivered on Monday 16th June did not arrive. At least we were notified that it would not be delivered. Nobody contacted me to re-schedule so I contacted the delivery firm and the delivery is now set for this Saturday.”

Helpful Report

Posted 2 months ago

“Very unimpressed with delivery, paid last weekend and still not delivered, if you want to keep customers to need to move away from DPD, rubbish”

Helpful Report

Posted 3 months ago

“I order a few things from Appliances Direct as they were the most affordable option. The orders included 2 sinks, one a compost 1.5 sink and the other a stainless steel sink. The composite sink arrived in 2 pieces!! snapped in-between the sink sections (for this level of damage it must have been dropped from a significant height) and the stainless steel sink was badly dented in 2 places. Both unusable. They did refund the composite sink (after saying they wouldn't as I reported it over their 14 day period after delivery (I had left it boxed to protect it until it was needed for the worktop template - the lesson is always check immediately on arrival) and they did reluctantly replace the stainless steel sink. I also ordered a fridge freezer which arrived almost undamaged - only one small dent on the fridge door. I accepted this as it seems too much of a lottery to see if you will receive undamaged goods and a replacement could have had more damage, so a small dent may be the least of the problems.”

Helpful Report

Posted 4 months ago

“I ordered a ninja AF500uk on the 1st of April to be delivered on the 9th and after being told so many different things. No stock and no idea when they are going to supply my air fryer. But they are still selling it on the website for £70 more than I paid so it looks like that new orders are still being taken out yet I don't get one . If you are thinking of ordering anything please make sure they have some in stock”

Helpful Report

Posted 4 months ago

“On January 31, 2025 I purchased a Maytag washing machine from Appliance Direct, located at 1532 Nova Road in Daytona Beach, Florida. Unfortunately, upon delivery, the washing machine was found to be in a non-working condition. While the unit successfully powered on, it failed to perform its primary function—washing clothes. Appliance Direct scheduled a third-party service provider, RR Appliance Services, Inc., to inspect the unit. After a thorough diagnostic test, the technician confirmed that the washing machine was inoperable. The diagnosis revealed multiple error codes, indicating both hardware and software damage. During the inspection, the technician also mentioned that Appliance Direct receives the highest number of repair calls compared to other vendors. Due to the fact that I was delivered a defective and inoperable unit, I requested a full refund. However, instead of honoring my request, Appliance Direct opted to provide me with a replacement of the same model. In an effort to escalate my concerns, I submitted a written grievance to the district office of Appliance Direct. Despite this, I never received a response via phone or email. After making two follow-up calls to the store, I was finally informed that my case was under review. The lack of professionalism and failure to properly address my concerns made this an extremely frustrating experience. Based on my encounter, I would never recommend Appliance Direct to anyone. Instead, I strongly suggest purchasing appliances from reputable retailers such as Home Depot or Lowe’s, where customers can expect better service and accountability. Due to Appliance Direct’s poor handling of this matter, I have also filed a formal complaint with the Better Business Bureau (BBB) to document this issue.”

Helpful Report

Posted 6 months ago

Appliances Direct is rated 4.2 based on 6,188 reviews