Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,401 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased dishwasher, broken part and following Numerous contacts by email and phone they just said not replacing. Its been referred to trading standards as how else do You deal with this attitude. They did offer me £20 but i Just want faulty part replaced but they said no”

Helpful Report

Posted 3 days ago

“No issues previously however this time has put me off using them again completely. Ordered 3 items, paid and chose my delivery date. 2 days before the date i get a text from the delivery company stating my order had been canceled by appliances direct, phoned appliances direct for 5 days in a row following the message and was lied to, told that my order would still be coming, and then was told i had cancelled it (!?!) before they finally admit that the order wasn't coming because the item was no longer in stock. 5 days wasted with countless hours wasted on the phone! JUST BE HONEST WITH CUSTOMERS.”

Helpful Report

Posted 2 weeks ago

“This is one of the worst companies that I have ever had to try and deal with. At the end of January I attempted to order and pay for a Meaco One Dehumidifier 20L trying several times they did not accept my debit or credit cards a little note stated that they were having problems with online paying with credit or debit cards. I later checked with my Bank NOTHING wrong with my cards. When I then tried to order via the telephone the price had increased by £30 and there was nothing they could do”

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Posted 1 month ago

“I have still not received my cooker!!!!!”

Helpful Report

Posted 1 month ago

“Ordered and paid for cooker, including installation. I was contacted days later to be told you were unable to install. Cancelled order and still waiting for a refund over a week later.”

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Posted 1 month ago

“Advertised as next day delivery, still waiting a week later. Then was advised the cooker could not be installed as per my order. Cancelled order”

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Posted 1 month ago

“I am still awaiting the radiator that was due to be delivered on Monday”

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Posted 1 month ago

“Delivery booked for 22nd dec, (which I paid extra for) did not turn up, had to go on the net and rebook for the 24th then on the 23rd I got an email saying delivery changed to the 29th, so no washing machine over Christmas, am still waiting for delivery at the moment so can’t comment on the actual machine”

Helpful Report

Posted 2 months ago

“It came a week later. The package is left a floor upstairs and it was a great pain to take it down. I live myself and I had to wait others to help me but still it was so hard as it is so heavy. I called the delivery number and they were being nonsense, didnt help me at all. Plus the package itself was problematic. I opened the package and the tumble dryer was dirty”

Helpful Report

Posted 2 months ago

“Guys we’re very helpful fitting the machine but clearly the company should review how the treat personnel and a charge customers fairly for installation. GBP 40,- is not realistically covering time and training of personnel. Putting the burden on staff to complete full installation within 20 minutes and not pay the overtime is pretty bad.”

Helpful Report

Posted 2 months ago

“Had it less than 5 days it broke,I’d taken warranty out with this company also they still made me go through manufacture warranty.avoid avoid”

Helpful Report

Posted 3 months ago

“Arrived 2hrs early with no text to let us know. This Double fridge freezer was heavy, the two guys struggled to get it of their van, no equipment (sack barrow or trolly) to bring it in to the house. They left the fridge outside our back gate saying it was too heavy to bring in. This left both myself and wife to struggle to bring it into the house. We had paid to have it delivered into the house but the lazy delivery guys just couldn't be bothered and didn't have the equipment to move heavy appliances.”

Helpful Report

Posted 3 months ago

“Washing machine was damaged when unpacked was sent back”

Helpful Report

Posted 3 months ago

“Stop pestering me for feedback! The delivery was much later than was promised.”

Helpful Report

Posted 3 months ago

“Sold me a fridge they did not have and then gave me 10 weeks til delivery. Then gave other delivery dates so close that they keep you hoping.4 months later, after numerous stern communications to customer services, it finally arrived. Horrible company to deal with.”

Helpful Report

Posted 3 months ago

“I paid for a Saturday delivery and DPD tried to deliver it Friday although I didn't know that so stayed in most of Saturday for no reason. After complaining I was told I would get my item today Sunday 02/11/25, Stayed in all day missed my golf and now without a microwave. at 19:00 I have just received a message "your parcel has been delayed due to an unexpected issue in your area" this means they have only just found out, no they lied and didn't care about the inconvenience. The reason I paid extra for a Saturday delivery is I am not in Monday to Friday”

Appliances Direct 1 star review on 2nd November 2025

Helpful Report

Posted 4 months ago

“I ordered an air conditioning unit from Appliances Direct and paid extra for next-day delivery. During the checkout process, I was asked to provide my installer’s details, as the product contains refrigerant gas. That’s fair enough — but despite sending my installer’s F-Gas competence certificate, company name, installer name, and postcode three separate times, they continue to claim they haven’t received the information. I’ve provided everything exactly as requested, yet they’ve failed to release the product or deliver it, while still holding on to my money. Communication has been confusing (operatives from abroad) and inconsistent, and there’s been no sign of resolution or accountability. when I purchased, I was given several installation options, including using my own installer or using one of their recommended installers (maybe this could be the difficulty in wanting to use my own?) it’s misleading to allow an option to use your own installer if they’re unable (or unwilling) to process legitimate installer credentials promptly. At this point, I’m left out of pocket with no product and no confidence in their customer service. I would strongly advise anyone considering a purchase to think twice before ordering from Appliances Direct.”

Helpful Report

Posted 4 months ago

“Ordered this product and it took 7 weeks to arrive, kept getting postponed even though product was in stock when ordered, no one got in touch to apologise or anything - product seems good but customer service not good!!”

Helpful Report

Posted 4 months ago

“We didnt get freezer on day stipulated and we were ready to go with old freezer. But arrow came at correct time and were very pleasant.”

Helpful Report

Posted 4 months ago

“Very Good But Use Delivery Firms That Do Not Speak In My Language Very Well (English) Very Good But Use Delivery Firms You Cannot Understand As Their English Is Poor! Very good, got a brillaint deal on a Samsung fridge freezer from Applience City and very happy in that respect however I found their communication to be very poor when it comes to emails I sent as they do not seem to reply? The other thing negative is why do these company's insist on using delivery firms that do not speak in a language you cannot fully understand such as the one's that delivered my appliance. It turns out they use a firm called BJS and you cannot understand their language. On the day of the delivery they called me to say they were on their way, straight away I could not understand their language but okay as long as I got my applience delivered in one piece then fine. Then once the two men had arrived and were bringing in my appliance they were chatting to each other in their own language and all of a sudden one of them turned around to me and said "by the way we are allowed to speak in our own language "(Not English)" to which I replied okay fine but to be quite honest I felt rather intimidated by this and thought it was absolutley rude! If these people are dealing with the general British English speaking public then they should dam well only speak only in English too! For all I knew they could have been saying alsorts of horrible things about me or my house and I wouldn't have been the wiser! Posted again because Applience City decided to flag and remove the previous review and so have forced me to change it as it was apparently racist! Who are you to decided that this is harmful or illegal content, it's facts and freedom of speech and people need to know! By the way my invoice number is optional so I will not be disclosing it!”

Helpful Report

Posted 4 months ago

Appliances Direct is rated 4.2 based on 6,401 reviews