Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,528 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,528 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appliances direct should be renamed disasters direct right from the start customer services most unhelpful facility to claim an offered 5% discount couldn't be activated someone called Iqeb was most unhelpful and bluntly short ,I couldnt track my order was told delivery company couldn't be tracked Delivery driver started to moan as soon as I opened the door Taking old appliance away he fought to get it out as he had it the wrong way round ,ripped the pipe of the compressor flooding cooling fluid all over utility floor ,left the new appliance on the pavement outside drove off still moaning an complaining what a bloody fiasco”

Helpful Report

Posted 22 hours ago

“Answer to the question what went wrong ? Pretty much everything. I confirmed my new address with them .They delivered to my old address and left my order on the pavement outside.This was causing a safety issues as well as totally open to theft.When I contacted them they could not even tell when it would be moved .As a result I had to get in my car and get it myself.Good job I did as I have still heard nothing from them”

Helpful Report

Posted 4 days ago

“I paid for the removal of an appliance. The delivered the new one well before they said they would (6am!) and consequently the appliance destined for removal was now ready. The company was clearly to blame for this and they refused to pick up the appliance. Also the customer service person was pretty unfriendly. Avoid this company!”

Helpful Report

Posted 2 weeks ago

“Still waiting to receive the air con I ordered, had a text from XL Logestics to say it would be delivered yesterday, then another an hour after it was due to be delivered to say" Sorry the aircon has been sent to the wrong delivery depot ", I have not heard anything since.”

Helpful Report

Posted 3 weeks ago

“failed to deliver on given date”

Helpful Report

Posted 4 weeks ago

“Ordered and paid for next day delivery as needed urgently, was advised it would be delivered on that day but wasted day waiting in and it didn’t arrive. When it did arrive the next day it was in the flimsiest thin plastic sleeve, no box or proper packaging. Raised query with customer services and they didn’t even bother to answer. Would never use again.”

Helpful Report

Posted 1 month ago

“Considering I haven’t had the delivery of 3 air conditioning units after being given 3 different delivery days and customer service from Appliance Direct not being interested accept for blaming APC Parcels the after sales are shameful.”

Helpful Report

Posted 1 month ago

“Delivery has been purmt back 4 times, absolute dreadlful service, my first and last experience of dealing with you”

Helpful Report

Posted 1 month ago

“Absolute appalling service, Again delivery was cancelled for the 2nd time informing me 10 minutes after they should have been here with stupid excuses. ArrowXL are just incompetent and their service nil. Then they have the nerve to ask me to rebook which would be not until 13th. You state delivery next day and I am still Without fridge/freezer. I never ever got such bad service so unless I receive the item latest by Monday and a refund I will cancel the order and go to a more reliable company. The reviews won’t encourage customers”

Helpful Report

Posted 2 months ago

“Shocking service from start to finish. Item (washing machine) Is fine But didn’t deliver when they said they would When they finally delivered, couldn’t instal so has to get someone else to do that. Has to chase refund for both.”

Helpful Report

Posted 3 months ago

“I paid to have quicker delivery on Friday & it didn’t arrive. Poor service”

Helpful Report

Posted 3 months ago

“Paid for the Remove & recycle as well as the Room Of Choice & Removal Of Packaging. When delivered they didn’t fulfil any of the above , they stated they could not take the old appliance because the van didn’t have another room and that they don’t take the packaging away which contradicts the quotes service agreements. I spoke to Appliance Direct and all they could do was give me a refund on the two services which I refused as I just want the appliance and packaging removed. I am still waiting for a supervisor to call back”

Helpful Report

Posted 3 months ago

“Very disappointing. After waiting 3 weeks for my washing machine to be delivered, I was informed at 21:30 the night before delivery that there was now a delay. The message stated that I would be informed by 15:00 the next day of a new delivery date. I did not receive an update by this time and on calling was told that I would now need to wait at least another 2 weeks for delivery! So 5 weeks without a working washing machine. There has been no attempt to rectify this situation, other than offering a £10 off voucher, which is pretty useless to me, as I am unlikely to use the company again if this is the service they provide.”

Helpful Report

Posted 4 months ago

“Avoid this company, Over £3500 spent with them and the oven arrived dented and they refuse to replace. Now going down claim backs with bank and then small claims/trading standards. : ( AVOID”

Helpful Report

Posted 4 months ago

“Item arrived dented, with the box also dented. Plug prong had been knocked off and damaged in transit. I am still fighting for a replacement. Originally I was asked to upload photos and did so within an hour. I was told via email and phone call to expect a response in 24 hours, which I did not receive. I then called back 2 days later, the operator had not reviewed the case or pictures but offered to have the item collected in a few days. A replacement could then be shipped after, increasing yhr time for the whole ordeal. I also am only able to accept deliveries on my one work from home day, which I had planned the original delivery for. Customer service is poor and operators seem confused. Asked same questions multiple times after waiting 15 minutes to get through and being placed on hold for an extended period of time. Ended with them saying they can’t replace is as their stock is now gone. Skip the hassle and buy from a trusted retailer. Avoid.”

Helpful Report

Posted 4 months ago

“Purchased dishwasher, broken part and following Numerous contacts by email and phone they just said not replacing. Its been referred to trading standards as how else do You deal with this attitude. They did offer me £20 but i Just want faulty part replaced but they said no”

Helpful Report

Posted 4 months ago

“No issues previously however this time has put me off using them again completely. Ordered 3 items, paid and chose my delivery date. 2 days before the date i get a text from the delivery company stating my order had been canceled by appliances direct, phoned appliances direct for 5 days in a row following the message and was lied to, told that my order would still be coming, and then was told i had cancelled it (!?!) before they finally admit that the order wasn't coming because the item was no longer in stock. 5 days wasted with countless hours wasted on the phone! JUST BE HONEST WITH CUSTOMERS.”

Helpful Report

Posted 5 months ago

“This is one of the worst companies that I have ever had to try and deal with. At the end of January I attempted to order and pay for a Meaco One Dehumidifier 20L trying several times they did not accept my debit or credit cards a little note stated that they were having problems with online paying with credit or debit cards. I later checked with my Bank NOTHING wrong with my cards. When I then tried to order via the telephone the price had increased by £30 and there was nothing they could do”

Helpful Report

Posted 5 months ago

“I have still not received my cooker!!!!!”

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Posted 5 months ago

“Ordered and paid for cooker, including installation. I was contacted days later to be told you were unable to install. Cancelled order and still waiting for a refund over a week later.”

Helpful Report

Posted 5 months ago

Appliances Direct is rated 4.2 based on 6,528 reviews