Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,572 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,572 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two weeks waiting, wrong items delivered, two further delivery failures and terrible customer service Absolutely dreadful experience with Appliances Direct. I ordered a Beko integrated heat pump tumble dryer around two weeks ago, which we specifically needed for our ongoing kitchen installation. The first delivery was scheduled for last Friday. Appliances Direct called me the day before and I explained that nobody would be home because we would both be at work. I was advised to allow the delivery to proceed anyway and that if nobody was home, it would simply be rearranged. Following this, delivery was rearranged for Tuesday 18 August. The drivers arrived and, unbelievably, instead of my tumble dryer they attempted to deliver a radiator and an extractor hood, neither of which I had ordered. My tumble dryer wasn't on the delivery at all. I contacted Appliances Direct again and the dryer was rearranged for delivery the following morning, Wednesday 19 August, between 7am and 10am. 10am came and went. By 11:20am there was still no delivery and no useful communication from Appliances Direct, so once again I had to chase them. After spending around 15 minutes on hold, I was eventually told that my tumble dryer wasn't on this delivery either. At this point I had completely lost confidence that Appliances Direct were actually capable of getting the appliance to me. We are in the middle of having our kitchen fitted and the dryer was required for the installation. Because of these repeated failures, I have now had to order the same appliance from Currys and pay an additional £45 for next-day delivery so that it arrives tomorrow morning. The delays have also disrupted our kitchen installation and resulted in additional fitter costs. I asked Appliances Direct whether they would reimburse the £45 next-day delivery charge that I have only incurred because they failed to supply the appliance. They refused. Mistakes happen. If one delivery had gone wrong and Appliances Direct had quickly corrected it, I would have accepted that. But this has been a catalogue of errors. I followed their instructions regarding the original Friday delivery. On the rearranged delivery, they turned up with a radiator and extractor hood instead of a tumble dryer. They then specifically rearranged the correct appliance for the following morning, gave me a 7–10am delivery slot, left me waiting beyond that slot with no meaningful update, and when I eventually chased them I discovered the dryer wasn't even on the delivery again. What has made the situation considerably worse is the lack of ownership. I have repeatedly had to chase Appliances Direct myself, spend time on hold, reorganise our kitchen installation and ultimately purchase the appliance elsewhere at additional cost. I've now requested cancellation and a full refund and have raised a formal complaint. Based on my experience, I would not order from Appliances Direct again. If you need an appliance to arrive by a particular date, especially if you have tradespeople waiting to install it, I would strongly recommend looking elsewhere.”

Helpful Report

Posted 2 weeks ago

“As of todays date I still have not received my fridge/freezer, as you and the delivery people BJS both close over the weekend, I have been left in utter limbo”

Helpful Report

Posted 3 weeks ago

“Ordered my item on Wednesday, paid £20 for delivery on a specific day (Friday) and still waiting my item and it’s Saturday. Spoken to appliances on the phone who read my the tracking details and told me to contact DX Delivery who is closed on a Saturday so I’ve spent two days indoors waiting for said delivery for it not to arrive and zero help from appliances”

Helpful Report

Posted 4 weeks ago

“Appliances direct should be renamed disasters direct right from the start customer services most unhelpful facility to claim an offered 5% discount couldn't be activated someone called Iqeb was most unhelpful and bluntly short ,I couldnt track my order was told delivery company couldn't be tracked Delivery driver started to moan as soon as I opened the door Taking old appliance away he fought to get it out as he had it the wrong way round ,ripped the pipe of the compressor flooding cooling fluid all over utility floor ,left the new appliance on the pavement outside drove off still moaning an complaining what a bloody fiasco”

Helpful Report

Posted 1 month ago

“Answer to the question what went wrong ? Pretty much everything. I confirmed my new address with them .They delivered to my old address and left my order on the pavement outside.This was causing a safety issues as well as totally open to theft.When I contacted them they could not even tell when it would be moved .As a result I had to get in my car and get it myself.Good job I did as I have still heard nothing from them”

Helpful Report

Posted 1 month ago

“I paid for the removal of an appliance. The delivered the new one well before they said they would (6am!) and consequently the appliance destined for removal was now ready. The company was clearly to blame for this and they refused to pick up the appliance. Also the customer service person was pretty unfriendly. Avoid this company!”

Helpful Report

Posted 2 months ago

“Still waiting to receive the air con I ordered, had a text from XL Logestics to say it would be delivered yesterday, then another an hour after it was due to be delivered to say" Sorry the aircon has been sent to the wrong delivery depot ", I have not heard anything since.”

Helpful Report

Posted 2 months ago

“failed to deliver on given date”

Helpful Report

Posted 2 months ago

“Ordered and paid for next day delivery as needed urgently, was advised it would be delivered on that day but wasted day waiting in and it didn’t arrive. When it did arrive the next day it was in the flimsiest thin plastic sleeve, no box or proper packaging. Raised query with customer services and they didn’t even bother to answer. Would never use again.”

Helpful Report

Posted 3 months ago

“Considering I haven’t had the delivery of 3 air conditioning units after being given 3 different delivery days and customer service from Appliance Direct not being interested accept for blaming APC Parcels the after sales are shameful.”

Helpful Report

Posted 3 months ago

“Delivery has been purmt back 4 times, absolute dreadlful service, my first and last experience of dealing with you”

Helpful Report

Posted 3 months ago

“Absolute appalling service, Again delivery was cancelled for the 2nd time informing me 10 minutes after they should have been here with stupid excuses. ArrowXL are just incompetent and their service nil. Then they have the nerve to ask me to rebook which would be not until 13th. You state delivery next day and I am still Without fridge/freezer. I never ever got such bad service so unless I receive the item latest by Monday and a refund I will cancel the order and go to a more reliable company. The reviews won’t encourage customers”

Helpful Report

Posted 3 months ago

“Shocking service from start to finish. Item (washing machine) Is fine But didn’t deliver when they said they would When they finally delivered, couldn’t instal so has to get someone else to do that. Has to chase refund for both.”

Helpful Report

Posted 4 months ago

“I paid to have quicker delivery on Friday & it didn’t arrive. Poor service”

Helpful Report

Posted 4 months ago

“Paid for the Remove & recycle as well as the Room Of Choice & Removal Of Packaging. When delivered they didn’t fulfil any of the above , they stated they could not take the old appliance because the van didn’t have another room and that they don’t take the packaging away which contradicts the quotes service agreements. I spoke to Appliance Direct and all they could do was give me a refund on the two services which I refused as I just want the appliance and packaging removed. I am still waiting for a supervisor to call back”

Helpful Report

Posted 5 months ago

“Very disappointing. After waiting 3 weeks for my washing machine to be delivered, I was informed at 21:30 the night before delivery that there was now a delay. The message stated that I would be informed by 15:00 the next day of a new delivery date. I did not receive an update by this time and on calling was told that I would now need to wait at least another 2 weeks for delivery! So 5 weeks without a working washing machine. There has been no attempt to rectify this situation, other than offering a £10 off voucher, which is pretty useless to me, as I am unlikely to use the company again if this is the service they provide.”

Helpful Report

Posted 5 months ago

“Avoid this company, Over £3500 spent with them and the oven arrived dented and they refuse to replace. Now going down claim backs with bank and then small claims/trading standards. : ( AVOID”

Helpful Report

Posted 5 months ago

“Item arrived dented, with the box also dented. Plug prong had been knocked off and damaged in transit. I am still fighting for a replacement. Originally I was asked to upload photos and did so within an hour. I was told via email and phone call to expect a response in 24 hours, which I did not receive. I then called back 2 days later, the operator had not reviewed the case or pictures but offered to have the item collected in a few days. A replacement could then be shipped after, increasing yhr time for the whole ordeal. I also am only able to accept deliveries on my one work from home day, which I had planned the original delivery for. Customer service is poor and operators seem confused. Asked same questions multiple times after waiting 15 minutes to get through and being placed on hold for an extended period of time. Ended with them saying they can’t replace is as their stock is now gone. Skip the hassle and buy from a trusted retailer. Avoid.”

Helpful Report

Posted 5 months ago

“Purchased dishwasher, broken part and following Numerous contacts by email and phone they just said not replacing. Its been referred to trading standards as how else do You deal with this attitude. They did offer me £20 but i Just want faulty part replaced but they said no”

Helpful Report

Posted 6 months ago

“No issues previously however this time has put me off using them again completely. Ordered 3 items, paid and chose my delivery date. 2 days before the date i get a text from the delivery company stating my order had been canceled by appliances direct, phoned appliances direct for 5 days in a row following the message and was lied to, told that my order would still be coming, and then was told i had cancelled it (!?!) before they finally admit that the order wasn't coming because the item was no longer in stock. 5 days wasted with countless hours wasted on the phone! JUST BE HONEST WITH CUSTOMERS.”

Helpful Report

Posted 6 months ago

Appliances Direct is rated 4.2 based on 6,572 reviews