Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,439 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,439 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking service from start to finish. Item (washing machine) Is fine But didn’t deliver when they said they would When they finally delivered, couldn’t instal so has to get someone else to do that. Has to chase refund for both.”

Helpful Report

Posted 1 week ago

“I paid to have quicker delivery on Friday & it didn’t arrive. Poor service”

Helpful Report

Posted 1 week ago

“Paid for the Remove & recycle as well as the Room Of Choice & Removal Of Packaging. When delivered they didn’t fulfil any of the above , they stated they could not take the old appliance because the van didn’t have another room and that they don’t take the packaging away which contradicts the quotes service agreements. I spoke to Appliance Direct and all they could do was give me a refund on the two services which I refused as I just want the appliance and packaging removed. I am still waiting for a supervisor to call back”

Helpful Report

Posted 3 weeks ago

“Very disappointing. After waiting 3 weeks for my washing machine to be delivered, I was informed at 21:30 the night before delivery that there was now a delay. The message stated that I would be informed by 15:00 the next day of a new delivery date. I did not receive an update by this time and on calling was told that I would now need to wait at least another 2 weeks for delivery! So 5 weeks without a working washing machine. There has been no attempt to rectify this situation, other than offering a £10 off voucher, which is pretty useless to me, as I am unlikely to use the company again if this is the service they provide.”

Helpful Report

Posted 1 month ago

“Avoid this company, Over £3500 spent with them and the oven arrived dented and they refuse to replace. Now going down claim backs with bank and then small claims/trading standards. : ( AVOID”

Helpful Report

Posted 1 month ago

“Item arrived dented, with the box also dented. Plug prong had been knocked off and damaged in transit. I am still fighting for a replacement. Originally I was asked to upload photos and did so within an hour. I was told via email and phone call to expect a response in 24 hours, which I did not receive. I then called back 2 days later, the operator had not reviewed the case or pictures but offered to have the item collected in a few days. A replacement could then be shipped after, increasing yhr time for the whole ordeal. I also am only able to accept deliveries on my one work from home day, which I had planned the original delivery for. Customer service is poor and operators seem confused. Asked same questions multiple times after waiting 15 minutes to get through and being placed on hold for an extended period of time. Ended with them saying they can’t replace is as their stock is now gone. Skip the hassle and buy from a trusted retailer. Avoid.”

Helpful Report

Posted 1 month ago

“Purchased dishwasher, broken part and following Numerous contacts by email and phone they just said not replacing. Its been referred to trading standards as how else do You deal with this attitude. They did offer me £20 but i Just want faulty part replaced but they said no”

Helpful Report

Posted 1 month ago

“No issues previously however this time has put me off using them again completely. Ordered 3 items, paid and chose my delivery date. 2 days before the date i get a text from the delivery company stating my order had been canceled by appliances direct, phoned appliances direct for 5 days in a row following the message and was lied to, told that my order would still be coming, and then was told i had cancelled it (!?!) before they finally admit that the order wasn't coming because the item was no longer in stock. 5 days wasted with countless hours wasted on the phone! JUST BE HONEST WITH CUSTOMERS.”

Helpful Report

Posted 2 months ago

“This is one of the worst companies that I have ever had to try and deal with. At the end of January I attempted to order and pay for a Meaco One Dehumidifier 20L trying several times they did not accept my debit or credit cards a little note stated that they were having problems with online paying with credit or debit cards. I later checked with my Bank NOTHING wrong with my cards. When I then tried to order via the telephone the price had increased by £30 and there was nothing they could do”

Helpful Report

Posted 2 months ago

“I have still not received my cooker!!!!!”

Helpful Report

Posted 2 months ago

“Ordered and paid for cooker, including installation. I was contacted days later to be told you were unable to install. Cancelled order and still waiting for a refund over a week later.”

Helpful Report

Posted 2 months ago

“Advertised as next day delivery, still waiting a week later. Then was advised the cooker could not be installed as per my order. Cancelled order”

Helpful Report

Posted 2 months ago

“I am still awaiting the radiator that was due to be delivered on Monday”

Helpful Report

Posted 3 months ago

“Delivery booked for 22nd dec, (which I paid extra for) did not turn up, had to go on the net and rebook for the 24th then on the 23rd I got an email saying delivery changed to the 29th, so no washing machine over Christmas, am still waiting for delivery at the moment so can’t comment on the actual machine”

Helpful Report

Posted 3 months ago

“It came a week later. The package is left a floor upstairs and it was a great pain to take it down. I live myself and I had to wait others to help me but still it was so hard as it is so heavy. I called the delivery number and they were being nonsense, didnt help me at all. Plus the package itself was problematic. I opened the package and the tumble dryer was dirty”

Helpful Report

Posted 4 months ago

“Guys we’re very helpful fitting the machine but clearly the company should review how the treat personnel and a charge customers fairly for installation. GBP 40,- is not realistically covering time and training of personnel. Putting the burden on staff to complete full installation within 20 minutes and not pay the overtime is pretty bad.”

Helpful Report

Posted 4 months ago

“Had it less than 5 days it broke,I’d taken warranty out with this company also they still made me go through manufacture warranty.avoid avoid”

Helpful Report

Posted 4 months ago

“Arrived 2hrs early with no text to let us know. This Double fridge freezer was heavy, the two guys struggled to get it of their van, no equipment (sack barrow or trolly) to bring it in to the house. They left the fridge outside our back gate saying it was too heavy to bring in. This left both myself and wife to struggle to bring it into the house. We had paid to have it delivered into the house but the lazy delivery guys just couldn't be bothered and didn't have the equipment to move heavy appliances.”

Helpful Report

Posted 4 months ago

“Washing machine was damaged when unpacked was sent back”

Helpful Report

Posted 4 months ago

“Stop pestering me for feedback! The delivery was much later than was promised.”

Helpful Report

Posted 5 months ago

Appliances Direct is rated 4.2 based on 6,439 reviews