Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,145 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,145 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 18th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The two delivery people were quite the rudest I and the furniture movers have ever encountered. They refused to deliver the appliances into the property and we had to move them ourselves.”

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Posted 2 years ago

“nothing good to say about this company from customer care to delivery what a let down, promised for delivery and turned up damaged when received 10 days later,”

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Posted 2 years ago

“I bought a cooker for my brother as he is autistic and special needs. I arranged delivery and collection of the old cooker. I also arrange 5years insurance. The following day my brother was contacted and ask if he wanted to take out a better insurance . It was a scam and they somehow got the purchase information. Try to contact appliance Direct and it's a premium phone number that cost a fortune. Had to contact the my brother banks and cancel his debit card . Purchase details not secure.....”

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Posted 2 years ago

“After giving a good review and later finding out the item was faulty I am very disappointed with the customer service I received to have the item changed. All I got was a string of emails and WhatsApp asking for the same pictures over and over. After a good few days and putting my foot down I was finally given a return label to post the item back for a refund/exchange. Its been 8 days since I posted it back to Appliance Direct and no one is getting back to me to tell me if they have received it or if my exchange is in the way. Word of advice, when invited to give a review use the item then wait a good few months. Not a happy customer”

Appliances Direct 1 star review on 16th January 2023

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Posted 2 years ago

“Very poor service, delivered 5 minutes early, when I complained, the company said it wouldn't handle it.”

Appliances Direct 1 star review on 12th January 2023

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Posted 2 years ago

“Still not delivered. Dbd very bad.”

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Posted 2 years ago

“The goods did not arrive as promised and it was not possible to get anything other than a total refund.”

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Posted 2 years ago

“I placed an order and paid £9.99 for next day delivery. it's been 5 days and I still haven't received my item”

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Posted 2 years ago

“I have paid for next day delivery but have had a message saying something is up in the warehouse and not heard anything since.”

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Posted 2 years ago

“AD gave the wrong number to DPD for delivery notifications. I paid extra for next day delivery, 4 days later and the item is still at DPD delivery centre despite promises of delivery Saturday which after waiting all day said sorry it will now be Sunday. Another day off work taken to wait all day Sunday, DPD App said delivery between 2:45 and 3:45 by 5pm it said running late, 12 noon on Monday it says it’s back at DPD depot and no delivery attempted so far. Again says out for delivery today so a 4th day off work waiting. Not good.”

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Posted 2 years ago

“Delivery person threw my De Humidifier 12L over my 6ft high garden wall onto a wet path, I'm speechless and not happy, will not use this company again, very, very bad delivery service.”

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Posted 2 years ago

“Do not touch this company! I have been battling with this company since August 2022 and their faulty goods, awful customer service and general attitude absolutely stink. They do not care how they treat you. I have been told "we don't have to offer you any compensation" when I was lucky enough to get £10 for my troubles. The delivery date you choose is never honoured. The helpline is charged at 13p per minute. The respond to emails eventually. Their case managers are rude. Don't do it... go somewhere else. Even if they are cheaper, you will pay in time and costs trying to sort out their mistakes.”

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Posted 2 years ago

“Appliance has not been delivered despite assurances from customer service!”

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Posted 2 years ago

“Absolutely terrible experience. Ordered 2 man delivery, Oven arrived but driver refused to carry up the stairs as he was alone, so even though i suffer with a bad back i had to help him as i have children and no oven in the winter is difficult. They also refused to take the old oven which we paid extra for. Again due to them sending a single man, i had to wait another 3 days before they picked it up. Bearing in mind i live in a small 2 bedroom flat. The oven was tatty, pieces of metal hanging off the inside and screws not tightened up, then it broke on the 2nd day of use, contacted Appliance Direct who said they wouldn't do anything until I had personally contacted Hisense directly to raise an issue and get an uplift number. The phone number that appliance direct gave me was wrong. So i had to source this myself. Uplift number supplied and replacement arrived within 3 days, which i was happy with. When the replacement arrived, which was visually damaged all over, paint chipped off, dents and the main oven door doesn't close as the hinges don't line up. They are now telling me that i have to wait 4 days for the replacement to be collected and only once it is collected will the refund process start which takes upto another 5 working days. Absolutely disgusting. They wouldnt do anything to try and help the situation. I have 2 young children, how do they expect me to provide hot meals, so far i've spent a fortune on takeaways. This is still ongoing and into the 3rd week without an oven. Looking at the standard of the products, it's either Hisense or Appliance direct that are supplying 2nd's or the units are stored in bad conditions. AVOID at all costs.”

Helpful Report

Posted 2 years ago

“We carefully picked appliances that were in stock on the website, immediately after paying the delivery date changed to 6 weeks later we were the given 2 other slightly earlier dates and nothing arrived. Then the day before the original quoted date I called again and was told the delivery was definitely happening. At 9pm I got a email saying it was delayed. After being passed from department to department was told what was out of stock We chose alternatives and did get the delivery the following day. Why it took so much effort and why they didn’t give that information originally was beyond belief. Don’t buy online call them.”

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Posted 2 years ago

“Re: Hotpoint 60cm Double Oven, Electric Cooker (Item Code HDM67V9CMW). Bought this Cooker on 3rd August 2022. This Cooker came with the venting system on the top back which is on show, however, on the website Appliance Direct and Hotpoint failed to inform their customers that the vent on the left side operates the grill and the vent on the right side operates the oven. What they failed to inform the customer is that when cooking any food products in the oven, these vents draw out the oils and the steam from the food causing staining on the vents on the top back of the cooker where they are visible. Hotpoint informed me they could be wiped off, however, unless you use an abrasive, you are unable to remove them. Anything that is abrasive would scratch the enamel, therefore, allowing steam to enter into the enamel and cause rusting. Appliance Direct informed me that because this problem does not come under the warranty, there is nothing they can do. I now have a 2-month-old cooker which has staining, which is visible and will only get worse. I would also like to say that I would never buy another Hotpoint product or use Appliance Direct in the future. Hotpoint has taken no responsibility for this design fault and Appliance Direct have taken no responsibility to inform customers either of this design fault before buying. Think very carefully about buying this product - you have been duly warned.”

Appliances Direct 1 star review on 1st November 2022

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Posted 2 years ago

“The delivery we paid for was a day late costing me half a days pay.”

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Posted 2 years ago

“you sent me a tele without any feet and it was covered in dust.”

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Posted 2 years ago

“I ordered a kitchen sink on 1st Oct and expected to be delivered within days stated on the purchase website. I was checking the delivery date daily to make sure I can get it before 6th Oct. On 6th Oct, I surprised found my delivery date has been moved to 10th Oct. I was really panic as I can't afford for this delay. The plumber and carpenter both need the item as part of the joined work at other side of the London. No one will be at the delivery address to accept the item. I rang your sales helpline, the person answered my call is on the other side of the world and told me is nothing he can do. I was very upset and asked him to take an action to arrange it to be delivered to the address next day as being promised on your website. Eventually, he managed moving the delivery date on 5th Oct. Be honest, I lost all my confident to order the goods from your website after this experience. I hope you will fix your system error as soon as possible to avoid losing more customers like me.”

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Posted 2 years ago

“We can't use any of the hdmi ports as the tv flickers to the point its unwatchable I emailed explaining this as when I finish work the phone lines are closed but had no responce at all, seems once the money has changed hands that's it”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,145 reviews