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Appliances Direct Reviews

4.2 Rating 5,703 Reviews

80 %

of reviewers recommend Appliances Direct

Company Reviews

4.2

Based on 5,703 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 2 star review on 19th March 2024

Appliances Direct 4 star review on 11th March 2023

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Appliances Direct 1 star review on 16th January 2023

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Appliances Direct 1 star review on 12th January 2023

Appliances Direct 5 star review on 20th December 2022

Katherine Pluck

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for delivery one week after ordering and paying for next day delivery. First occasion I have purchased from Appliances Direct and be sure it is my last”

Posted 2 years ago

“Delivered after 4 months of order and about 6 false delivery dates”

Posted 2 years ago

“Delivery cancelled twice. Was given a day electrician booked had to cancel. Told following day booked him again thinking surely I can expect delivery. Delivery cancelled. Now waiting for him to fit me n. Without a job. Very bad service. What I thought was a good offer has turned out to be expensive. Apparently you cherry pick and wont publish this. Worst service ever”

Posted 2 years ago

“10 days after payment and I’m still waiting for delivery. Contacted them to sort it out and it will take a further 4 days to even respond! They totally take the p….. so much so I’ve already been and purchased another one from elsewhere. In my opinion, unless you have a few weeks to spare I’d look elsewhere.”

Posted 2 years ago

“10 days after payment and I’m still waiting for delivery. Contacted them to sort it out and it will take a further 4 days to even respond! They totally take the p….. so much so I’ve already been and purchased another one from elsewhere. In my opinion, unless you have a few weeks to spare I’d look elsewhere.”

Posted 2 years ago

“I payed £40 for express delivery of an electric cooker. It failed to make the first delivery as the vehicle was too big to get to a farm where we have regular bulk deliveries in 18 ton vehicles. They rescheduled the delivery for 5 days later. I have just been told this delivery failed because they could not find the house. We have never had this excuse before with multiple deliveries on a monthly basis. After 3 phone calls I still have no idea when the cooker is to be delivered. A simply appalling experience”

Posted 2 years ago

“I ordered my appliance in October 2021 and it arrived 18th January 2022. I did have a few e mails delaying the delivery dates that had previously been given but was not ever advised why. Nor was any apology forthcoming. This company had a substantial amount of my money for the whole of this period. Not a happy customer!!”

Posted 2 years ago

“Terrible company, slow moving to address issues with no sympathy for the impact they had and the considerable costs involved. Ordered range cooker at the start of Dec 21 in anticipation of a house move where we would be without one. Cooker delivered as planned on the 14 Dec and initially unprompted feedback from the delivery driver that Appliances Direct hold no compassion or personal interest in their customers or their staff, stemming from a recent family issue they had encountered. Sadly upon opening it was larger than ordered and hence would fit. Then it took 5 lengthy phones at a cost of c£30 on a premium rate phone number for them to agree to take it back. Then two failed collection attempts having waited in all day, with it finally being collected on the 29 Dec. All this time without a cooker ... over Christmas! and without the refunded money to buy another. When looking for another they were now £150 more expensive than large name rivals and they refused to price match, let alone offer something for all the inconvenience. After much pressing they offered either a £40 voucher for a future purchase (which I would not want to use as this experience) or £50 off a new cooker... which would make them only £100 more expensive than a large rival for the correct size! An all round appalling experience which was constantly poor regardless of which of the many Appliance Direct I spoke to. I would avoid this company at all costs.”

Posted 2 years ago

“Abysmal. I really wish I had read more reviews before buying one of their products. It is a high end dehumidifier, meant to be wifi connected through an app. The instructions I received did not match the machine, and despite trying all of the different possibilities I could find online, none of the methods worked. I contacted their customer service team, which redirected me to appliances direct (I believe they are part of the same umbrella group), and they just went through all of the different options I had already tried. No one actually knew the correct instructions for the machine they had sent, it was all just a stab in the dark. Too many times they asked me to try pressing buttons that weren't even on the machine I had. Aside from that, the machine was noisier than advertised, kept shutting off at the wrong humidity (I believe the sensor is in the outlet, not the inlet), leaks everywhere when you empty it, generally feels cheap and I have zero confidence in it lasting. They are taking it back, but will only give a refund if they test it and find it to be faulty. I obviously do not trust them at all, and they have left me open to the possibility that their "test" will not even be carried out and they will claim it to be working fine. Please do not buy from them, as you will likely be getting my faulty machine!”

Posted 2 years ago

“Ordered and paid for a new washing machine. The old machine I had paid for it to be taken away and recycled. The day before delivery I had an email asking me to disconnect the old machine and leave it dry and in a position to be collected, this I did which was no easy task. A previous e mail also identified that the delivery driver would text me at approximately 9am delivery day to confirm a delivery time. Shortly before 11am I had an email to say that the delivery would not take place and that I would have to rebook it. This would now mean a delivery of a further 7 to 10 days. I had to move back and replumb our old machine (as it still worked). Poor communication is the Appliance Direct problem. Cancelled order, money returned to my account within 4 hours, well done. Have bought another machine from AO. Great communication throughout. I appreciate the times we are living in, however a phone call, e mail or text at an earlier instant would have been advantageous to both Appliance Direct and I.”

Posted 2 years ago

“Allowed me to order an oven as in stock and ready for delivery within 3 days. On the delivery day cancelled with no explanation. Rescheduled for 3 days later. Again, morning of the delivery cancelled. My tenant is now without an oven for Christmas. Very poor customer service, will not use again. Going back to AO!”

Posted 2 years ago

“2 Nd order, taken money both time for next day delivery, 1st time it never arrive up until week later, 2nd time 5 day and no delivery, still waiting for my order”

Posted 2 years ago

“They failed to deliver my cooker and I am now without an oven over Christmas. My scheduled delivery date is now 10 January a month later than my original delivery date.”

Posted 2 years ago

“I paid for a washing machine and installation amongst other items. My items were split into multiple deliveries but the installation was put on a different delivery. So when my washing machine arrived they wouldn’t connect it. Instead of fixing my problem they just refunded the installation so now I have to sort out myself. Disappointing”

Posted 2 years ago

“Item not delivered on date due still waiting due Friday already taken 1 day off work now another have lost more in earnings than the washing machine costs”

Posted 2 years ago

“Ordered a dishwasher with removal of previous dishwasher and installation of new. On arrival, the team that arrived didn't know what they were meant to do (uninstall and take away old). They looked at the existing and said they would have to send the integration team out and that I would have to call customer services. After a long hold with customer services, they sent someone out the next day. They again didn't know why they had been sent. They looked at the existing Fisher & Paykel dishwasher and said they didn't know how to uninstall it. Fisher & Paykel are available on Appliances Direct. I had to call customer services again and approximate waiting and call completion time is about 30 minutes. They then sent someone 3 days later, who uninstalled the existing dishwasher but didn't have the relevant part to complete the installation - the asked me to order it from Amazon. I ordered it and called customer services to book in installation completion but didn't receive a confirmation email. Called them again today and discovered they hadn't booked it in! No apologies or compensation offered. They can only now on the 17th which is 17 days after the dishwasher arrived. No apologies or compensation offered by customer services. I've asked them to take away the dishwasher. I would recommend paying slightly more and actually having good service.”

Posted 2 years ago

“DO NOT BUY FROM THIS COMPANY! DO NOT BUY FROM THIS COMPANY! Despite their website claiming that they install appliances within 5 days - I bought an oven and hob a month ago and I am still waiting for my hob! There is zero communication from them and every time you email or phone them to find out a date for installation, they fob you off with a fictitious date for installation which never happens and they never actually tell you what’s happening. I have now had to resort to having the hob delivered to my home and trying to find an emergency electrician a week before Christmas to fit it - and this is IF they actually send me the hob. Literally the worst company I have ever had to deal with. I’m actually annoyed that I have to give them one star when they clearly deserve no stars whatsoever. Dreadful, dreadful company who don’t care whatsoever about letting customers down or customer service in general.”

Posted 2 years ago

“It has not arrived.”

Posted 2 years ago

“Would not recommend as I have had either a failed delivery or broken oven delivered on 3 occasions. I am still waiting for either a working oven or a refund 14 days later even though I have made multiple complaints. I would not recommend this company as they have waisted a lot of my time Would not recommend as I have had either a failed delivery or broken oven delivered on 3 occasions. I am still waiting for either a working oven or a refund 14 days later even though I have made multiple complaints. I would not recommend this company as they have waisted a lot of my time”

Posted 2 years ago

“The tumble dryer is excellent. However, despite paying for an uplift for my old kid didn’t happen. Do not use this company as the service isn’t up to scratch.”

Posted 2 years ago

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Appliances Direct is rated 4.2 based on 5,703 reviews