Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,401 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Multiple calls to "describe the delivery" which was just an excuse to upsell their insurance. I was told it would be a two man delivery because the item was heavy but it was a one man courier (DPD) with a very poor attitude. I was told I would receive a one hour slot on the morning of the delivery by text and a call from the driver 30 minutes before delivery. No communication received at all. Box was stored incorrectly on the vehicle (orientation arrows were clearly a mystery) and the box was badly damaged. I was told I had to help him because the box was heavy. Luckily I was able to help but having been told it was a two man delivery my wife could have been there. The box was dumped in the middle of the drive when the driver couldn't carry it any further even though I was helping. Not really "delivered". The delivery was on the correct day but since I didn't get a time slot I can't say whether it was on-time or not.”

Helpful Report

Posted 1 year ago

“I'd like to know why the item is now advertised at being £700 pounds and is now reduced to £549.97 and I paid £609.92 including delivery. I think you need to refund me some money.”

Helpful Report

Posted 1 year ago

“DO NOT BUY FROM APPLIANCES DIRECT. Absolutely HORRENDOUS post-sales customer service. They are making every effort to NOT resolve anything. 16 Feb: Took advice from sales advisor and placed order using the links they provided. 16 Feb: Received order confirmation and confirmation of next-day delivery, 17 Feb, twice. Had not paid for next-day delivery, so this was a surprise. 17 Feb: Advised delivery was not actually confirmed for 17 Feb, but by the 21st. 19 Feb: Order received. Refurbished dehumidifier was NOT as described. It was missing a part and filthy. It was heavily used, and I do not believe it had been inspected or tested at all before being sold on. Optional filter was NOT correct. 19 Feb: Notified Appliances Direct of issues by phone- only able to take information and not authorised to take any action. Notified of issues through online system, including upload of pictures, and by email. 20 Feb: Three messages confirming replacement part and replacement filter to be delivered 21 Feb. 20 Feb: After confirming replacement part to be delivered 21 Feb, they do not, in fact have it, and cannot provide it. Filter still to be delivered 21 Feb. 21 Feb: Call from case manager. They will replace entire dehumidifier unit: collect current 23 Feb, deliver NEW 26 Feb. Filter still expected 21 Feb. 21 Feb: Filter is NOT delivered. 22 Feb: Filter has not been dispatched. Now asking for a screenshot proving sales advisor told me to buy the wrong filter. Otherwise I will have to pay for the return and exchange. 23 Feb: Received three emails: 1) 9:21 AM Advising sales team will be in contact to arrange new filter. 2) 9:20 AM Order confirmation for SAME WRONG FILTER. 3) 9:40 AM Order update indicating new order for the SAME WRONG FILTER is out of stock and delayed. 23 Feb: Waiting for faulty unit to be collected. Still do not have an order confirmation for the new unit. Daily interaction with far too many members of the team by email, SMS, and phone. NO ONE KNOWS WHAT IS GOING ON AND NO ONE SEEMS TO HAVE ANY AUTHORITY OR ABILITY TO ACTUALLY SORT THINGS OUT. I FEEL LIKE MY TIME IS BEING WASTED DELIBERATELY SO THAT I WILL GIVE UP AND RETURN EVERYTHING AND PAY THE RETURN FEES FOR DOING SO SO THAT THEY CAN STILL MAKE MONEY OFF EVEN A FAILED ORDER. I will not pay them for the inconvenience.”

Helpful Report

Posted 2 years ago

“Wrong description of the item on the website, functionality completley miss-represented, didnt have a replacement that would provide the functionality advertised at all, and wouldnt offer a refund - only a voucher! Avoid - they are a nightmare!”

Helpful Report

Posted 2 years ago

“Absolutely Appalling Customer Service I received a product that was faulty and needed new parts. After chasing Appliances Direct for almost 3 months and getting nowhere I had to speak with the manufacture directly and organise myself. Which I managed to do in two calls. One to the manufacture and one of the manufacture calling me. No compensation was offered from Appliances Direct for the time or money spent which on calls which was over £30, and I received nothing but apathy from the Appliances Direct support team, who for some reason could not pick up a phone to the supplier or follow up an email efficiently. Very very poor to say the least.”

Helpful Report

Posted 2 years ago

“Still waiting for my delivery. Dpd say they have tried twice and I was in so they haven't tried!”

Helpful Report

Posted 2 years ago

“I'm having problems with my oven I have only had it for one week th facia and knobs get so 🔥 I have to use oven gloves to turn it off m gas fitter said that the fit so it isn't that when I rang your department for complaints the person who answered the said it was a design fault and they was nothing could be done as we are pensioners I find this very scary and wonder what else I can do thanks for letting me have a say as the operator was very off pub mmrss Sandra whittle Sandra”

Helpful Report

Posted 2 years ago

“My order did not show up and no phone call why.”

Helpful Report

Posted 2 years ago

“Didn’t even bother trying to find the correct address. I waited in all day but simple got missed delivery not in. Very infuriating”

Helpful Report

Posted 2 years ago

“The appliance that I ordered was obviously not in stock at the time of ordering. You still took the order without showing this. Very dishonest behaviour. The appliance arrived nearly one month later.”

Helpful Report

Posted 2 years ago

“finding hard to register samsung 5 year warranty .only cashback deal is on future shopping .will not use appliances direct again”

Helpful Report

Posted 2 years ago

“Electriq 12 Litre Dehumidifier immediately started leaking then acquired a electrical fault all this in 5-6 uses and damaging two separate floors... Customer service was appalling and a waste of time no discount no apologies and was told to get someone to look at it!! Also purchased a fridge freezer at the same time which is also showing signs of wear very early on... avoid avoid!!!!”

Helpful Report

Posted 2 years ago

“I am still waiting for delivery, two days late and no information on when it will be delivered. Not Appliances Direct at fault but I need the equipment.”

Helpful Report

Posted 2 years ago

“Previous feedback was excellent due to brilliant communication and the speed you dealt with issues. This time was advice that my dishwasher would be delivered today and it wasn’t. No communication at all until I get this email for feedback.”

Helpful Report

Posted 2 years ago

“So far a terrible experience. Microwave delivered simply in shrink-wrap plastic no proper protection and display had large vertical crack down it. Will re-review once replacement has been delivered and inspected.”

Helpful Report

Posted 2 years ago

“Absolutely appalling service. Three fridges delivered all with the same fault. Wanted me to wait until the first was returned before sending me a replacement during a heatwave. Eventually agreed to send a second and collect the first at the same time. This did not happen as drivers hadn't been told to collect it even though I had an email saying they would. Sent the second straight back and the third. Had to wait several days untill the first was collected before they processed my refund which was minus the delivery charge. Half an hour after it was collected had a phone call from a different courier saying they were on the way to collect.”

Helpful Report

Posted 2 years ago

“Courier claimed notified us to arive by 10am but didn't arrive until 6:30pm. Courier then refused to take away the old unit, despite the fact we'd paid for the scrap service. Appliance Direct's customer care is a joke. The on-line chat either doesn't answer or they cut you off. And they charge you a premium rate to call them! They eventually re-arranged the collection for the next day only to cancel again. Then I was told there's no courier available for collection until the next week so I have to store the old unit (for which I don't have the space). And they refuse to refund you the £20 for the scrap service, despite failing to deliver the service in a timely manner. Their customer service is a disgrace.”

Helpful Report

Posted 2 years ago

“I placed a significantly valued order. Order confirmed and delivery date confirmed. ( 2 weeks ). Organised tradesman accordingly to carry out and complete works based on this delivery arriving as confirmed. Delivery date came and received no contact from the carrier. Attempted to track order via the appliance direct link. Not possible. Left a message via chat. Received a response email 14:40 on the day of delivery to say that my order had been cancelled without explanation and refund on its way within 3-5 days and ‘Thank you for your understanding’ !!! Absolutely raging is understatement. No contact at all in the 2 weeks prior.No opportunity to source alternative products or make alternative arrangements. Ended up ranting embarrassingly to a poor customer service rep who has no influence and was unable to let me speak to a senior or manager. Shocking service and will never return. 1 star rating is far too generous.”

Helpful Report

Posted 2 years ago

“I've been attempting to cancel the delivery of unwanted goods for the past 5 days, sending multiple emails and messages. Regrettably, all of these attempts have been ignored, both by the delivery company and the vendor. I must express my dissatisfaction with this company, as they appear to disregard all forms of communication and requests. I would advise others to save their time, as responses from this company seem to consist of generic, pre-written replies. Avoid at all cost!!!”

Helpful Report

Posted 2 years ago

“Still waiting for my refund!! So expensive to keep phoning customer service!! Very expensive delivery charges . 3-5 working days for them to acknowledge they have it from courier which Iv had no reply too !! Then advised another 3-5 working days for a refund which again heated nothing !! More phone call to get information on my refund . Very upset”

Helpful Report

Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,401 reviews