Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,101 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,101 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and paid for a new washing machine. The old machine I had paid for it to be taken away and recycled. The day before delivery I had an email asking me to disconnect the old machine and leave it dry and in a position to be collected, this I did which was no easy task. A previous e mail also identified that the delivery driver would text me at approximately 9am delivery day to confirm a delivery time. Shortly before 11am I had an email to say that the delivery would not take place and that I would have to rebook it. This would now mean a delivery of a further 7 to 10 days. I had to move back and replumb our old machine (as it still worked). Poor communication is the Appliance Direct problem. Cancelled order, money returned to my account within 4 hours, well done. Have bought another machine from AO. Great communication throughout. I appreciate the times we are living in, however a phone call, e mail or text at an earlier instant would have been advantageous to both Appliance Direct and I.”

Helpful Report

Posted 3 years ago

“Allowed me to order an oven as in stock and ready for delivery within 3 days. On the delivery day cancelled with no explanation. Rescheduled for 3 days later. Again, morning of the delivery cancelled. My tenant is now without an oven for Christmas. Very poor customer service, will not use again. Going back to AO!”

Helpful Report

Posted 3 years ago

“2 Nd order, taken money both time for next day delivery, 1st time it never arrive up until week later, 2nd time 5 day and no delivery, still waiting for my order”

Helpful Report

Posted 3 years ago

“They failed to deliver my cooker and I am now without an oven over Christmas. My scheduled delivery date is now 10 January a month later than my original delivery date.”

Helpful Report

Posted 3 years ago

“I paid for a washing machine and installation amongst other items. My items were split into multiple deliveries but the installation was put on a different delivery. So when my washing machine arrived they wouldn’t connect it. Instead of fixing my problem they just refunded the installation so now I have to sort out myself. Disappointing”

Helpful Report

Posted 3 years ago

“Item not delivered on date due still waiting due Friday already taken 1 day off work now another have lost more in earnings than the washing machine costs”

Helpful Report

Posted 3 years ago

“Ordered a dishwasher with removal of previous dishwasher and installation of new. On arrival, the team that arrived didn't know what they were meant to do (uninstall and take away old). They looked at the existing and said they would have to send the integration team out and that I would have to call customer services. After a long hold with customer services, they sent someone out the next day. They again didn't know why they had been sent. They looked at the existing Fisher & Paykel dishwasher and said they didn't know how to uninstall it. Fisher & Paykel are available on Appliances Direct. I had to call customer services again and approximate waiting and call completion time is about 30 minutes. They then sent someone 3 days later, who uninstalled the existing dishwasher but didn't have the relevant part to complete the installation - the asked me to order it from Amazon. I ordered it and called customer services to book in installation completion but didn't receive a confirmation email. Called them again today and discovered they hadn't booked it in! No apologies or compensation offered. They can only now on the 17th which is 17 days after the dishwasher arrived. No apologies or compensation offered by customer services. I've asked them to take away the dishwasher. I would recommend paying slightly more and actually having good service.”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY! DO NOT BUY FROM THIS COMPANY! Despite their website claiming that they install appliances within 5 days - I bought an oven and hob a month ago and I am still waiting for my hob! There is zero communication from them and every time you email or phone them to find out a date for installation, they fob you off with a fictitious date for installation which never happens and they never actually tell you what’s happening. I have now had to resort to having the hob delivered to my home and trying to find an emergency electrician a week before Christmas to fit it - and this is IF they actually send me the hob. Literally the worst company I have ever had to deal with. I’m actually annoyed that I have to give them one star when they clearly deserve no stars whatsoever. Dreadful, dreadful company who don’t care whatsoever about letting customers down or customer service in general.”

Helpful Report

Posted 3 years ago

“It has not arrived.”

Helpful Report

Posted 3 years ago

“Would not recommend as I have had either a failed delivery or broken oven delivered on 3 occasions. I am still waiting for either a working oven or a refund 14 days later even though I have made multiple complaints. I would not recommend this company as they have waisted a lot of my time Would not recommend as I have had either a failed delivery or broken oven delivered on 3 occasions. I am still waiting for either a working oven or a refund 14 days later even though I have made multiple complaints. I would not recommend this company as they have waisted a lot of my time”

Helpful Report

Posted 3 years ago

“The tumble dryer is excellent. However, despite paying for an uplift for my old kid didn’t happen. Do not use this company as the service isn’t up to scratch.”

Helpful Report

Posted 3 years ago

“This company are only getting 1 start as you cant leave 0 stars. Patently false advertising where they list appliances as in stock and available for delivery, whereas when I called up to confirm the delivery date (having spent nearly £1000 in purchases for 3 x items) you are informed they are out of stock or awaiting delivery. DISHONEST and MISLEADING - AVOID”

Helpful Report

Posted 3 years ago

“Ordered in stock ice machine 7 days before I was due to go away twice canceled collection,either it was not in stock or had been re allocated to someone Lesley tried to contact on line it was a nightmare took 5 attempts and they still could. It sort before I went away due to pick up on my return next week”

Helpful Report

Posted 3 years ago

“On the day of planned delivery for my fridge freezer, I got a message stating "Due to issues within the warehouse the stock has not been received into the correct depot to complete your delivery today. We will contact you as soon as we have an update. Sorry for any inconvenience caused", no contact since. Unfortunate as I had to arrange time off work in advance of the delivery and have arranged temporary storage of my cold and frozen goods. Disappointing experience.”

Helpful Report

Posted 3 years ago

“First delivery 2 ovens really badly damaged. But to be fair they got new ones out quickly. But my hob that should of been delivered 10 days ago they have changed my delivery date 3 times. I have been charged £200 off my granite templaters cause it wasn’t on site.”

Helpful Report

Posted 3 years ago

“cooker was faulty and I want to return it. Appliances direct have ignored my request to return it.”

Helpful Report

Posted 3 years ago

“One of the worst customer service experiences I've ever encountered. Passive aggressive rude staff and awefull afters ales care. Would never dream of using ever again and would warn others that if after care is important to you look elsewhere”

Helpful Report

Posted 3 years ago

“Product delivery was out back around 5 times”

Helpful Report

Posted 3 years ago

“Ordered on a Monday morning next day delivery which I had to pay extra for. Next day email arrived to say would be delivered Thursday. Called customer service at 13p per minute, using up all my mobile buffer. Told by customer services to call dpd to find out why. My contract not with dpd I bought from yourselves why should I call a parcel firm you have employed to deliver for yourselves.”

Helpful Report

Posted 3 years ago

“This company has some of the worst customer service I've ever seen. I order a drinks fridge at the beginning of September I was told it would be delivered in 5 weeks time. After 5 weeks no word at all about the fridge. I then emailed them asking where it was to which I was told there was a computer error but not to worry as I would receive it in 3 more weeks. It should of arrived today. It of course didn't. When I emailed them or a second time I was told that the item had actually never been in stock they had just lied hoping they would get more in before my delivery date. 8 weeks of waiting just for them to say "within 72 hours a sales rep will phone you to talk about alternative items." So I've asked for a full refund and hopefully they won't lie about giving me one”

Helpful Report

Posted 3 years ago

Appliances Direct is rated 4.2 based on 6,101 reviews