Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Appliances Direct Reviews

4.2 Rating 5,722 Reviews

80 %

of reviewers recommend Appliances Direct

Company Reviews

4.2

Based on 5,722 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 2 star review on 19th March 2024

Appliances Direct 4 star review on 11th March 2023

Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 5 star review on 20th December 2022

Katherine Pluck

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are appalling. The delivery date of a washing machine was changed on four occasions, the delivery operatives claimed that they couldn't install it when it was finally delivered and I identified and reported a fault with the machine on 22 July, with multiple emails and phone calls to their customer services team finally resulting in a collection arranged for today (5 August). According to a text I received this morning, the collection has "failed" with no reason given. They did refund me the installation and delivery charge which was a plus, but I'd strongly suggest buying from another company instead.”

Posted 2 years ago

“People, PLEASE, NEVER-EVER-EVER USE THIS COMPANY! THEY CAN'T DO THEIR JOB! I've seen some bad service in my time, but Appliances Direct takes the cake. The most unprofessional, disorganized, hectic, idiotic mess imaginable. All they can do is just to promise and apologize, but the job will never be done. The delivery and the installation of a new washing machine and the collection of an old one couldn't be more complicated. At first they brought a damaged machine and had to take it away. On the second attempt they have delivered the machine, but forgot to install it and to do a scrap collection. These services had been somehow lost during the re-booking. So eventually the installation and the scrap collection had to be rescheduled to another day. And each time it means that you have to stay at home all day waiting for them, and they can't arrange a convenient booking slot. And all this time you have to live without a washing machine, just hoarding dirty clothes. Eventually, the installation and the scrap collection have been scheduled for Saturday and they agreed to do it in the morning. After so much time on the phone with their customer service team who ensured me that now everything would be done perfectly I also believed that now all would be finally fixed. But no! The guys really came in the morning to collect the old washing machine, but the note about the installation somehow was lost again. Really? Seriously? It takes 3 weeks and 4 attempts to do the job which is their main expertise? I’m really curious how do they manage to survive on the market with service like this? I had another chat with them on the phone, they were apologizing and promising that they would get someone to fix everything on the same day by 1pm. Clearly that didn’t happen. Otherwise they promised to reschedule another visit for installation on Tuesday. So I had to wait for another 3 days and cancel my plans to sit at home for another day. A day before I was ensured via phone that everything is scheduled and will take place on Tuesday and eventually they just didn't turn up and didn't call. Additionally, when I called the office one of their team members purposefully lied to me, asking to call at 6pm and knowing that the office closes at 5. A brilliant and inventive example of work with an unhappy customer. Well done! And I'm sure when I call tomorrow again they will be apologizing on the phone instead of just doing the bloody job. I’m really curious, how did all this happen and keeps happening? Am I special or is that their usual routine? Seriously, is it just one person who keeps screwing everything up, or is that the whole team? Or maybe it's deliberate? Is that possible that a company keeps screwing up one order over and over again by accident? I have a feeling like I'm in a prank video. How much more unprofessional they can get? Needless to say that my record of the most incredible uselessness is broken and with the work like this they can only loose customers and gain bad word of mouth.”

Posted 2 years ago

“NEW Whirlpool washing machine worked for a few days ( 5 ) called manager Doug he was worthless. The protocol was to go through their repair company which we did - 3 times out no luck fixing washer. All we get is the run around with Appliance Direct I don't have the problem with the repair company at all they are directed from Whirlpool and Appliance Direct. Long story but I would NEVER go through Appliance Direct ! another repair trip end of week. We just want our FULL refund and move on.”

Posted 2 years ago

“BUSY FOOLS!! Ordered an item with them over a week ago and every time I have tried to contact them, I have been passed from pillar to post!! No communication, started to wonder if I have been scammed by the company and they aren't a real business!!!”

Posted 2 years ago

“Absolutely awful customer service. Missed the first delivery date, delivered the wrong machine on second attempt, failed to collect that machine on date they stated, now refuse to refund my money until the machine has been checked over ( It never came out the wrapping ) which could be a fortnight. You have been warned, shop anywhere but Appliances Direct”

Posted 2 years ago

“Abysmal service. I placed an order 10 days before I needed the appliances as I was moving home and wanted to trouble free experience. I received an email to say my order was confirmed however 3 days before the delivery date, I was told delivery will be delayed - I purposely placed my order well in advance so I would have them as I moved house. After calls to the sales team I was told the items were out of stock!! I managed to change my order to so some items arrived on the originally booked delivery date and I also paid extra for a "unpacking service" so I did not have the cardboard packaging left at my new house. The delivery driver arrived, dumped the items on the door step and refused to take the packaging with him - all additional stress which was not needed on my moving date. I do not understand why, when placing an order over 10 days in advance and receiving conformation of the delivery date, how items can suddenly be "out of stock" This coupled with a rude delivery driver who refused to provide the service I had paid for has left me with a very poor service.”

Posted 2 years ago

“A VERY complicated washing machine The delivery and the installation of a new washing machine and the collection of an old one couldn't be more complicated. At first they brought a damaged machine and had to take it away. On the second attempt they have delivered the machine, but forgot to install it and to do a scrap collection. These services had been somehow lost during the re-booking. So eventually the installation and the scrap collection had to be rescheduled to another day. And each time it means that you have to stay at home all day waiting for them, and they can't arrange a convenient booking slot. And all this time you have to live without a washing machine, just hoarding dirty clothes. Eventually, the installation and the scrap collection have been scheduled for Saturday and they agreed to do it in the morning. I will keep you posted about how this would go.”

Posted 2 years ago

“I feel like they used my money as an interest free loan. Ordering and delivery went well for a refurbished Hisense TV. All downhill from there. Delivered outside the timeslot and whilst I was at the corner shop. 55 inch TV left outside my house on its side in full view of the road. Unpacked TV, Installed it and noticed a 3-4 inch band down the entire right hand side. Called customer service who said 'you get what you pay for' - I pointed out that I paid £300 for a working TV. They arranged collection by the same company who dumped it in my front garden. Waited for a time slot all day but they didn't come. Phoned up again and got told that they have to use a different courier who can't come until next Monday. So basically they wasted my time sending out a faulty TV, left it unattended outside my house then failed to arrange collection in a timely manner. I'll let you know how hard getting a refund is especially as they marked the collection note 'unwanted'. Of course it's unwanted - it's faulty.”

Posted 2 years ago

“Ordered a Freezer and a Fridge Freezer was delivered. When i finally got through to customer service there was no apology just confirmation of the next delivery date”

Posted 2 years ago

“I ordered a vacuum cleaner and dust base station, only the dust base station have arrived. They only sent 1 package as per the shipping label, it should have been 2. I've wasted days talking with 'Mia' in customer support who isn't investigating anything and is trying to make me write false statements such as that 'the order was nowhere to be found'. I'm not saying that. I didn't say that. Half the order came, the other half did not. How many hours of my time do I need to waste before you send me what I paid for? So disappointing...”

Posted 2 years ago

“Paid extra for the named day delivery but order didn't show up until late the following day. I could have saved my money. Rubbish response from the company when I complained. Won't use them again.”

Posted 2 years ago

“You start upwelling before the products arrived”

Posted 2 years ago

“AVOID AVOID AVOID! Do not go near this company. Rude staff, patronising call staff, technicians that never turn up despite you taking time off work and waiting in. 7 times people just didn’t turn up. Did we ever get a call to notify us or rearrange? No. We had to chase and chase this is after paying for them to come out.”

Posted 2 years ago

“Timeline- I ordered a tumble drier on 5th July, to be delivered Friday 9th July. No communication, so I logged in on the Friday to see that there’s a ‘problem’ with my order, and to call them. I’d taken the day off work to be home. So I called them. I was advised it would be delivered on Saturday 10th- are you sure, said i? Yes, I’m sure that’s fine, she said. Further communication to say it wouldn’t be delivered until Monday 12th, so I took another day off work. I’d booked them to also take my old appliance away. So the delivery arrives, in comes the guy holding my tumble drier on his shoulder; he then drops from that height onto my concrete kitchen floor- said he couldn’t deliver to my utility room (right off the kitchen). No reason given. He then said he couldn’t take the old one away, as he’s no room on the van. I reminded him he’s just made space taking my new tumble drier out, he then said he’s only been booked to take a flat pack away?? Completely garbage comment. So he stalks out the door after making remarks and nosying around my bearded dragons enclosures, which was unwarranted, and quite frankly, invasive. I unwrapped the drier; to find that not only had he thrown it onto the floor upside down, he’d also smashed the corners of the drier, and it was broken on both sides. Called the company, and spoke to Danielle, who was really rude, to the point where I asked her surname (which she refused to give). I then asked to speak to her supervisor; she refused, saying she was the boss of the whole place. Ok then 🤣🤣 she finally said she arranged a replacement drier, to be delivered today, Wednesday 14th. So I take ANOTHER day off work to be home. Logged onto the tracker to track my delivery, and gosh what a surprise. It’s not trackable. Another call to the company to make sure I’m having this drier today…. And nope. I’m not getting my drier today, they can’t find it, and don’t know where it is. They don’t know when it will be delivered. Meanwhile I’ve 5 loads of wet laundry that I’ve had to keep rewashing since last Friday; and stuck with a broken drier (with sharp edges at the breaks) which they say I can’t use. Complete shambles, if you’re gong to enter into a contract with someone and take their money, then at least fulfill your side of the bargain. I do NOT recommend, if my experience is anything to go by.”

Posted 2 years ago

“Delivery date was initially changed then on the new date cancelled on the day it was due. (With no new options as yet)Took day off work for the delivery and disconnected old cooker night before as paid to have cooker disposed of. Not happy at all”

Posted 2 years ago

“Very bad delivery sysem. I had a text message to collect my order from my nearest co-op store but they said they haven't received my order.”

Posted 2 years ago

“Was ment to have a washing machine deliverd.even took a day off.got to wait 48hrs now .not happy with service”

Posted 2 years ago

“Bought cooker , uplift of old cooker and fitting new one. Was told would be done with 5 days. Received email confirming the 28th. Called on the 28th as hadnt received any calls. Was told it was definetly coming. Cooker never arrived. No call anything. Called next day, was told somebody would call me back in 3 hours. Nobody called. Spoke to someone after calling back to be told cooker was going to be 14 days. Asked to cancel order as i would like to feed my family at some point. Was told they need to get the cooker back before they can refund me . I do not know where this cooker is . Really disappointed.”

Posted 2 years ago

“Absolutely Disgusting service from Aircon Direct! Before I placed the order they kept on chasing me to get the sale done and take payment. The air conditioner itself was not a bad price, but adding installation will cost around four times more. So I have paid an absolute fortune for installation, but the service I received was appalling to say the least. They asked me for photos of where I want to install the unit. I sent it to them straight away. I was told that I will receive the unit between 3-5 working days. I’m the mean time I had a technical question about the power supply they wanted me to install. No one bothered to answer me. When the unit didn’t arrive with in the discussed time frame I contacted them to find out what’s going on .After 2 weeks waiting I was told that they can’t install the unit where I want it. No one bothered to contact me to ask for an alternative. After I dealt with that they finally sent the unit out. They then kept on changing the installation dates and giving me the wrong information. They finally booked the installation 3 weeks after I made the purchase. The engineer turned up an hour late and told me on arrival that he’s not going to finish the job that day because he’s got other things to do… At 4pm he packed up his tools and left without completing the job. He told me he will come back on Saturday to finish. Obviously at this stage I am quite frustrated, but left it at that. He came back on Saturday for 2 hours and tells me that he’s not going to finish that day because he has got other things to do. I told him about all the issues I’ve had with the order, but he couldn’t care less. He told me I can complain to the company if I want. He then said he’ll be back on Tuesday. I asked him why he can’t come back on Monday at least. He just dismissed me and told me he’ll be back on Tuesday. This company really know how to annoy their customers. I have already made a formal complaint for not processing my order after I’ve paid, kept changing the dates and ignoring me emails. I then made ANOTHER formal complaint about the absolute disaster of an installation. Here I am, 3 weeks later, thousands out of pocket with an air conditioner that is still not installed. This company can’t be trusted and I will never buy from them again. Absolute Joke!”

Posted 2 years ago

“The company sent me a portable air con unit. It was run twice, for a total of around 20 minutes. There was no cooling affect , so I contacted Appliances Direct for a replacement unit. I was asked to send a photo of the unit in place, so I mashed up a picture to send to them. They then replied and said, (with no inspection whatsoever!) I had damaged the machine with the routing of the vent and they would not honour the warranty. Clearly, this a common fault and Appliances Direct feel that this is a way to save money. They have refused any further dialogue and I am left over £300 out of pocket and with a machine that is useless. Avoid at all costs!”

Posted 2 years ago

«
1
2
...
5
6
7
8
9
»

Appliances Direct is rated 4.2 based on 5,722 reviews