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Appliances Direct Reviews

4.2 Rating 5,728 Reviews

80 %

of reviewers recommend Appliances Direct

Company Reviews

4.2

Based on 5,728 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 2 star review on 19th March 2024

Appliances Direct 4 star review on 11th March 2023

Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 5 star review on 20th December 2022

Katherine Pluck

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company sent me a portable air con unit. It was run twice, for a total of around 20 minutes. There was no cooling affect , so I contacted Appliances Direct for a replacement unit. I was asked to send a photo of the unit in place, so I mashed up a picture to send to them. They then replied and said, (with no inspection whatsoever!) I had damaged the machine with the routing of the vent and they would not honour the warranty. Clearly, this a common fault and Appliances Direct feel that this is a way to save money. They have refused any further dialogue and I am left over £300 out of pocket and with a machine that is useless. Avoid at all costs!”

Posted 2 years ago

“Reluctantly ordered from these as a rival company didn't have stock of an item I wanted. I was assigned a delivery date, and all seemed well. During the following week I was subject to an absolute bombardment of phonecalls trying to sell extended warranty to me. The night before delivery was due, I disconnected my old machine and moved it outside ready for it to be collected and for the new one to be delivered. The next morning I get an automated email saying my delivery date had been pushed back a week. That lack of contact from the company was quite a seachange compared to the three phonecalls daily I was getting when they were trying to sell me something. Anyway, I still wanted the product, so I decided to reconnect my old appliance and reluctantly accept the new date. I then used their webchat feature to get a staff member to confirm that delivery would definitely be happening on the newly assigned date. They "100% guaranteed" that it would be. Ok. So imagine my surprise to find that my new, already delayed delivery date had been moved back again...by a fortnight!!! Cancelled my order. Awaiting a refund. Will order elsewhere when stocks return. Won't be ordering from this company ever again. Shady practices. Sat on nearly £600 for weeks when they clearly had no means or ability of fulfilling my order. Avoid like the plague. Wouldn't order a kettle from them, let alone a washing machine.”

Posted 2 years ago

“Ordered new washing machine plus connection: disconnection and recycling service. It arrived on time but then the delivery men would not connect it up as there was an extension pipe on the washing machine. They could have moved the condenser dryer along and then connected without an extension but no Told them to take it back. Re ordered through AO with NO connection problems plus it was cheaper. This company left me with no washing machine and 4 loads of washing on an easily fixed connection technicality. Go AO ! Mind you give them credit customer service refunded immediately so that part was good. Need to train their fitters better”

Posted 2 years ago

“Original delivery date for fridge and freezer now missed by 10 days. Have been given 3 delivery dates. Each one missed with zero communication. I’ve had to get in touch with their courier company each time to find out why I haven’t received anything - the Couriers are unable to tell me why they keep missing the delivery. Starting to believe they don’t actually have the products but instead are keeping my one thousand pounds while they wait for new stock. Unable to speak to anyone at Appliances Direct themselves. Totally disgusted by their attitude towards customers.”

Posted 2 years ago

“I brought a washer dryer from appliances direct 2 years ago and have had constant problems with having 7 engineers out (taking weeks to visit leaving me with no washing machine) the engineer has finally agreed it’s faulty and he can’t fix it. I’ve had no one contact me about this and customer service has been absolutely shocking. I will never again buy through this company.”

Posted 2 years ago

“I have ordered from appliance direct twice. First one I had to return as it did not fit in my kitchen so I returned it. I then ordered a smaller unit which should been okay but after over a week of ordering, and delay of delivery, their customer service phoned me to confirm my order which I have already done over a week ago and just waiting for delivery. They didn't decided they could not supply me the item as AEG has not delivered the item to them. Now, the item that I returned has been returned to them for over 3 weeks now and I still have not heard about my refund. It was my fault to order the wrong size at the start but I have returned it properly but I have waited a long time and there is no answer. Poor customer service and bad system of ordering. Needs lots of improvement it seems to me.”

Posted 2 years ago

“An AWFUL ABLEST company. Wasted weeks now trying to organise delivery.They have been told repeatedly I am email only due to disabilities and continuously ignore this and lie about ringing me. First delivery was two hours late and I was leaving for a meeting. They had the cheek to say delivery was refused. Now they have booked it after agreeing to an evening slot for 7am when no one will be present. Draining the life out of me. AVOID!!”

Posted 2 years ago

“If you want to purchase any items from Appliance Direct, make sure its in stock otherwise you could be waiting 3 months+, no communication whatsoever please avoid!!!!”

Posted 2 years ago

“Awful company -sit over an hour to talk to somebody about a problem a oven that didn't work and a damaged back panel in the end gave up ! Entered it online and there still messing about now Wednesday I have kindly asked for a replacement for obvious reasons and there still messing me about -Certainly AVOID these there customer services is appalling so wished I would have purchased from CURRYS !”

Posted 2 years ago

“Well you managed to install the machine after 1hr of trying, unfortunately in doing so, you also damaged my front door getting the machine in and scraped the slate tiles in the kitchen putting the machine into place .”

Posted 2 years ago

“Week ago I ordered washing machine and… Week ago I ordered washing machine and one day before delivery they send me a message informing me that, because of covid they won't be able to move the washing machine in to my house. I have steps going to my property and I leave on my own so I won't be able do it by myself. The funniest thing is that if I have added instalation off new machine to my order, then covid won't be a problem. Ridiculous, waiting all this time just to cancel the order 🤬”

Posted 3 years ago

“I think it would make more sense to ask customers for a review once there order has been received and completed.....Im still waiting on mine”

Posted 3 years ago

“Took nearly 8 weeks to receive a hand mixer with no response to e-mails and warning of a ten minute wait for phone but they would phone back but they did not. I had assumed that they were going out of business or were already out when the item arrived yesterday. Impossible to understand”

Posted 3 years ago

“website offered cheap delivery but that increased at checkout .When rang to check was charged for the call at at high price. Would of been as cheap to buy from apple”

Posted 3 years ago

“Amica Electric Hob - unit is getting unusually hot. Customer service is refusing to take any responsibility and keeps referring me to the manufacturer. Requesting a refund but customer service is now trying to ignore me.”

Posted 3 years ago

“Most important thing is reliability and delivery. Items due on 7 May 2021 and still waiting 10 May. No communication on delay, kept in the dark.”

Posted 3 years ago

“The service from Appliances Direct was very good, however the delivery method via Amazon was absolutely terrible. We are a sheltered housing organisation for the elderly and the delivery driver screamed at one of my residents as I put the address as the office, block 8-10, which is the correct address. The driver screamed at the resident that you cannot put address as 8-10 it has to be one address only, which it was the office!!. Appliances Direct maybe you should look at who you use for your deliveries.”

Posted 3 years ago

“The after sales service is very poor. My Russell Hobbs microwave which has a 2 year guarantee, has the wording on the control panel wearing off after only 3 months. I have been told that this is normal wear and tear - how can this be? If a computer keyboard had the same problem, I don’t think anyone would be likely to consider it to be anything other than a manufacturing fault. I will never buy anything from Appliances Direct again as they are very quick to give their reply rather than offer any practical help. I will be contacting Russell Hobbs directly and the Trading Standards to try to resolve this.”

Posted 3 years ago

“Delivery for $150. Maybe 3 day delivery. Extra charge to take away old washer due to UK sub contractor. Titusville store. Slob made appearance 30 min after I'm walking around. Unmasked food all over shirt and rude to boot.”

Posted 3 years ago

“Sent broken dishwasher as a refurbished item twice. They had the gall to try to get me to defraud the manufacturer by having me demand manufacturer warranty repair. Cut off all contact with me and refused rma after second faulty unit. Had to perform a chargeback through amazon pay. Customer service was ignorant and rude, ignored distance selling act and just brass necked it, cancelled my second rma saying I had made no attempt to contact them. If your reading this because your got scammed by them I suggest contacting your card issuer and requesting a chargeback. They will not fight it, and will have to pick up the item free of charge. It is not your responsibility to pay for their 'mistakes'.”

Posted 3 years ago

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Appliances Direct is rated 4.2 based on 5,728 reviews