Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,401 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“cooker was faulty and I want to return it. Appliances direct have ignored my request to return it.”

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Posted 4 years ago

“One of the worst customer service experiences I've ever encountered. Passive aggressive rude staff and awefull afters ales care. Would never dream of using ever again and would warn others that if after care is important to you look elsewhere”

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Posted 4 years ago

“Product delivery was out back around 5 times”

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Posted 4 years ago

“Ordered on a Monday morning next day delivery which I had to pay extra for. Next day email arrived to say would be delivered Thursday. Called customer service at 13p per minute, using up all my mobile buffer. Told by customer services to call dpd to find out why. My contract not with dpd I bought from yourselves why should I call a parcel firm you have employed to deliver for yourselves.”

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Posted 4 years ago

“This company has some of the worst customer service I've ever seen. I order a drinks fridge at the beginning of September I was told it would be delivered in 5 weeks time. After 5 weeks no word at all about the fridge. I then emailed them asking where it was to which I was told there was a computer error but not to worry as I would receive it in 3 more weeks. It should of arrived today. It of course didn't. When I emailed them or a second time I was told that the item had actually never been in stock they had just lied hoping they would get more in before my delivery date. 8 weeks of waiting just for them to say "within 72 hours a sales rep will phone you to talk about alternative items." So I've asked for a full refund and hopefully they won't lie about giving me one”

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Posted 4 years ago

“Complete let down Text me 2 hours after the latest time they gave that the tumble dryer was to be delivered 11-15:00 (so we waited in all day ) to be told sorry it’s not in stock Never again”

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Posted 4 years ago

“DO NOT USE THIS COMPANY !!!! They took my money 8 weeks ago (£3800) they gave me a delivery date. I rang the company the day before it was due to be delivered and I was told that the order would be with me the following day, so I took the day off work. I then received an email the morning of the delivery day that said I wouldn’t be getting the delivery and someone would contact me to rearrange. They didn’t call!! The following week I rang this awful company back to be told that none of the appliances I had ordered 8 WEEKS AGO were even in stock except the sink!!! 🤣 I was then told the equipment could be another 8 weeks. Appliances direct purposely took my money knowing this equipment wasn’t in stock. I then had to wait 5 days for the money to go back into my account, This left me over drawn. Never have I had such a bad experience”

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Posted 4 years ago

“Delivery is a joke, they try to deliver before the agreed date and then claim to have arrived on the agreed date, however, we were in all day waiting for the delivery which never arrived! I needed this today for fitting tomorrow Very disappointing”

Helpful Report

Posted 4 years ago

“Terrible company waited in for my delivery nobody turned up a email was sent to me later in the day saying it was transferring my delivery to a much later date would use”

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Posted 4 years ago

“Ordered a Hotpoint fridge on 31/08/21 on 5-week delivery, but delighted to hear delivery on 17/09/21 with an e-mail to follow with a time slot. Online account said “delivery today” Monday, 13/09/21, but no e-mail with time. Appliances Direct clearly do not bother about customer service when it already has our money. E-mail will be responded to “by 10.22 am on Thursday, 16 Sept”. This is too much after wasting half an hour waiting for Chat to be connected, after waiting for Customer Service (ha-ha) to answer first of all - and I still do not have my fridge on which to comment. It must be down to “The Pandemic”, as usual!! Wish it were possible to give zero stars.”

Helpful Report

Posted 4 years ago

“I ordered a brand new Samsung Galaxy Note 10 Basic (not Note 10+) for £509.99 including delivery. The phone arrived an hour ago. The box had been opened, the headphones had been used, the charging lead had been used. A USB adapter was missing from where it should have been. The new phone stickers were missing off the phone. I bought the exact same phone elsewhere 3 months ago so know what to expect, I have taken photos as evidence. I have just phoned about a replacement and been told they can't as they have no more stock. They offered a £20 refund which is nowhere near the difference in value between a new/boxed and used/opened version of this phone. I would recommend that you do not under any circumstances buy a phone from them or their many sister companies. I will try the small claims court to recover the true difference in values. Be careful of "bargains" there is a reason they are slightly lower in price!”

Helpful Report

Posted 4 years ago

“absolute joke, Beware, had a washing machine delivered, the courier dropped in right in front, it was totally smashed, i then spoke to appliance direct who said they will pick that up and replace at the same time,. well, the time of collection and delivery was between 7-10am, at 6.45 i get a call that the courier cant pick up, i have spoken to appliance direct and they said it may be picked up tomorrow, but nothing about the replacement, while they have my money, they now saying that they wont send one until they get that back, also now that washing machine is out of stock even though i was told i had one being delivered, DO NOT USE THIS COMPANY”

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Posted 4 years ago

“Overpriced goods 40.00 more expensive for a kitchen sink than other sites wont price match brusque rude staff”

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Posted 4 years ago

“Disgusting. Incompetent. Intelligence of a walnut. Ordered washer dryer in stock on paid delivery date. Email a day before, due to stock issues the item will be with you the following day. Well that doesn’t work as I have to go to work. There’s a reason for delivery date selection at checkout. Changed date online to my convenient day that would make it a week without ability to wash work clothes and baby clothes at home. Two days before delivery, stock issues, we’ll deliver the following day. No you won’t because I have to work. There’s a reason for chosen delivery date. What stock issues? Where’s the washer dryer you promised to deliver a week earlier? I didn’t get it so who the f* did? At receipt of email I called Appliances-certainly-not-direct. Lovely lady answered and said ‘…there are two washer dryers coming tomorrow I’ll make sure one of them I sent to you on originally arranged date…I’ll call you tomorrow to confirm…’ then tomorrow actually magically came but the call didn’t. Don’t loose hope in people I said, some just want to be excrement so let’s try again. I called and spoke with a chap who was ever so helpful and he explained that the stock arrives even later and there’s not much more he can do BUT refund delivery fee. Great I thought! There’s a cherry. I said I’ll call later with my availability to rearrange as I was in my car and needed to access my roster. I did call, 30 minutes later. I think in that time large extinction level event happened in their offices and their brains vanished. The loveliest guy alive answered, received my three availability dates a week after second rescheduled day and heeeey presto, it will arrive on agreed day and I’ll get deliver fee back. ‘…can you reassure me I will definitely get the item on 29th?…’- ‘…yes I assure you it will blah blah…’ an hour ago on 24th. Message from The Bible itself. My washing machine will be at my door at 10:32… on 25th. Who the f* asked you for 25th? People have to work. There’s a reason behind each agreed date. The ding bat above fell short of ability to press a button called deliver on 29th. So I thought, excrement, he’ll loose his job sooner or later so all’s good. I spoke with another lovely chap. He called the delivery company, asked them to hold my item until 29th and confirmed refund. It’s barely 24th… so they still have 5 days to add to this story. Never again.”

Helpful Report

Posted 4 years ago

“Gave 2 weeks notice for delivery on a specific date. Arranged for installation of my appliance on that day only to be told that the delivery would be 2 days later. This is totally unacceptable 😟”

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Posted 4 years ago

“Didn't receive it”

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Posted 4 years ago

“They are appalling. The delivery date of a washing machine was changed on four occasions, the delivery operatives claimed that they couldn't install it when it was finally delivered and I identified and reported a fault with the machine on 22 July, with multiple emails and phone calls to their customer services team finally resulting in a collection arranged for today (5 August). According to a text I received this morning, the collection has "failed" with no reason given. They did refund me the installation and delivery charge which was a plus, but I'd strongly suggest buying from another company instead.”

Helpful Report

Posted 4 years ago

“People, PLEASE, NEVER-EVER-EVER USE THIS COMPANY! THEY CAN'T DO THEIR JOB! I've seen some bad service in my time, but Appliances Direct takes the cake. The most unprofessional, disorganized, hectic, idiotic mess imaginable. All they can do is just to promise and apologize, but the job will never be done. The delivery and the installation of a new washing machine and the collection of an old one couldn't be more complicated. At first they brought a damaged machine and had to take it away. On the second attempt they have delivered the machine, but forgot to install it and to do a scrap collection. These services had been somehow lost during the re-booking. So eventually the installation and the scrap collection had to be rescheduled to another day. And each time it means that you have to stay at home all day waiting for them, and they can't arrange a convenient booking slot. And all this time you have to live without a washing machine, just hoarding dirty clothes. Eventually, the installation and the scrap collection have been scheduled for Saturday and they agreed to do it in the morning. After so much time on the phone with their customer service team who ensured me that now everything would be done perfectly I also believed that now all would be finally fixed. But no! The guys really came in the morning to collect the old washing machine, but the note about the installation somehow was lost again. Really? Seriously? It takes 3 weeks and 4 attempts to do the job which is their main expertise? I’m really curious how do they manage to survive on the market with service like this? I had another chat with them on the phone, they were apologizing and promising that they would get someone to fix everything on the same day by 1pm. Clearly that didn’t happen. Otherwise they promised to reschedule another visit for installation on Tuesday. So I had to wait for another 3 days and cancel my plans to sit at home for another day. A day before I was ensured via phone that everything is scheduled and will take place on Tuesday and eventually they just didn't turn up and didn't call. Additionally, when I called the office one of their team members purposefully lied to me, asking to call at 6pm and knowing that the office closes at 5. A brilliant and inventive example of work with an unhappy customer. Well done! And I'm sure when I call tomorrow again they will be apologizing on the phone instead of just doing the bloody job. I’m really curious, how did all this happen and keeps happening? Am I special or is that their usual routine? Seriously, is it just one person who keeps screwing everything up, or is that the whole team? Or maybe it's deliberate? Is that possible that a company keeps screwing up one order over and over again by accident? I have a feeling like I'm in a prank video. How much more unprofessional they can get? Needless to say that my record of the most incredible uselessness is broken and with the work like this they can only loose customers and gain bad word of mouth.”

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Posted 4 years ago

“NEW Whirlpool washing machine worked for a few days ( 5 ) called manager Doug he was worthless. The protocol was to go through their repair company which we did - 3 times out no luck fixing washer. All we get is the run around with Appliance Direct I don't have the problem with the repair company at all they are directed from Whirlpool and Appliance Direct. Long story but I would NEVER go through Appliance Direct ! another repair trip end of week. We just want our FULL refund and move on.”

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Posted 4 years ago

“BUSY FOOLS!! Ordered an item with them over a week ago and every time I have tried to contact them, I have been passed from pillar to post!! No communication, started to wonder if I have been scammed by the company and they aren't a real business!!!”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,401 reviews