Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,401 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered from appliance direct twice. First one I had to return as it did not fit in my kitchen so I returned it. I then ordered a smaller unit which should been okay but after over a week of ordering, and delay of delivery, their customer service phoned me to confirm my order which I have already done over a week ago and just waiting for delivery. They didn't decided they could not supply me the item as AEG has not delivered the item to them. Now, the item that I returned has been returned to them for over 3 weeks now and I still have not heard about my refund. It was my fault to order the wrong size at the start but I have returned it properly but I have waited a long time and there is no answer. Poor customer service and bad system of ordering. Needs lots of improvement it seems to me.”

Helpful Report

Posted 4 years ago

“An AWFUL ABLEST company. Wasted weeks now trying to organise delivery.They have been told repeatedly I am email only due to disabilities and continuously ignore this and lie about ringing me. First delivery was two hours late and I was leaving for a meeting. They had the cheek to say delivery was refused. Now they have booked it after agreeing to an evening slot for 7am when no one will be present. Draining the life out of me. AVOID!!”

Helpful Report

Posted 4 years ago

“If you want to purchase any items from Appliance Direct, make sure its in stock otherwise you could be waiting 3 months+, no communication whatsoever please avoid!!!!”

Helpful Report

Posted 4 years ago

“Awful company -sit over an hour to talk to somebody about a problem a oven that didn't work and a damaged back panel in the end gave up ! Entered it online and there still messing about now Wednesday I have kindly asked for a replacement for obvious reasons and there still messing me about -Certainly AVOID these there customer services is appalling so wished I would have purchased from CURRYS !”

Helpful Report

Posted 4 years ago

“Well you managed to install the machine after 1hr of trying, unfortunately in doing so, you also damaged my front door getting the machine in and scraped the slate tiles in the kitchen putting the machine into place .”

Helpful Report

Posted 4 years ago

“Week ago I ordered washing machine and… Week ago I ordered washing machine and one day before delivery they send me a message informing me that, because of covid they won't be able to move the washing machine in to my house. I have steps going to my property and I leave on my own so I won't be able do it by myself. The funniest thing is that if I have added instalation off new machine to my order, then covid won't be a problem. Ridiculous, waiting all this time just to cancel the order 🤬”

Helpful Report

Posted 4 years ago

“I think it would make more sense to ask customers for a review once there order has been received and completed.....Im still waiting on mine”

Helpful Report

Posted 4 years ago

“Took nearly 8 weeks to receive a hand mixer with no response to e-mails and warning of a ten minute wait for phone but they would phone back but they did not. I had assumed that they were going out of business or were already out when the item arrived yesterday. Impossible to understand”

Helpful Report

Posted 4 years ago

“website offered cheap delivery but that increased at checkout .When rang to check was charged for the call at at high price. Would of been as cheap to buy from apple”

Helpful Report

Posted 4 years ago

“Amica Electric Hob - unit is getting unusually hot. Customer service is refusing to take any responsibility and keeps referring me to the manufacturer. Requesting a refund but customer service is now trying to ignore me.”

Helpful Report

Posted 4 years ago

“Most important thing is reliability and delivery. Items due on 7 May 2021 and still waiting 10 May. No communication on delay, kept in the dark.”

Helpful Report

Posted 4 years ago

“The service from Appliances Direct was very good, however the delivery method via Amazon was absolutely terrible. We are a sheltered housing organisation for the elderly and the delivery driver screamed at one of my residents as I put the address as the office, block 8-10, which is the correct address. The driver screamed at the resident that you cannot put address as 8-10 it has to be one address only, which it was the office!!. Appliances Direct maybe you should look at who you use for your deliveries.”

Helpful Report

Posted 4 years ago

“The after sales service is very poor. My Russell Hobbs microwave which has a 2 year guarantee, has the wording on the control panel wearing off after only 3 months. I have been told that this is normal wear and tear - how can this be? If a computer keyboard had the same problem, I don’t think anyone would be likely to consider it to be anything other than a manufacturing fault. I will never buy anything from Appliances Direct again as they are very quick to give their reply rather than offer any practical help. I will be contacting Russell Hobbs directly and the Trading Standards to try to resolve this.”

Helpful Report

Posted 4 years ago

“Delivery for $150. Maybe 3 day delivery. Extra charge to take away old washer due to UK sub contractor. Titusville store. Slob made appearance 30 min after I'm walking around. Unmasked food all over shirt and rude to boot.”

Helpful Report

Posted 4 years ago

“Sent broken dishwasher as a refurbished item twice. They had the gall to try to get me to defraud the manufacturer by having me demand manufacturer warranty repair. Cut off all contact with me and refused rma after second faulty unit. Had to perform a chargeback through amazon pay. Customer service was ignorant and rude, ignored distance selling act and just brass necked it, cancelled my second rma saying I had made no attempt to contact them. If your reading this because your got scammed by them I suggest contacting your card issuer and requesting a chargeback. They will not fight it, and will have to pick up the item free of charge. It is not your responsibility to pay for their 'mistakes'.”

Helpful Report

Posted 4 years ago

“The company failed to deliver my order and then said I was not in to receive it.After further investigation then said it was a failure at their Edinburgh warehouse. I’ve had to take time of twice not very professional to me.”

Helpful Report

Posted 4 years ago

“Customer service just play games, the same questions from many different operatives, solutions proposed then removed, absolutely useless.”

Helpful Report

Posted 4 years ago

“Damaged products delivered, faulty products delivered. Products delivered late. Unhelpful staff with no knowledge of the UK sale of goods act 1979 on the phone. Most of goods had to be returned, expect a lengthy wait for a refund. Avoid like the plague”

Helpful Report

Posted 4 years ago

“I have order a juicer, it was stated as A1 rank. Which means that ONLY the box should have been changed, and the item it self should be NEW. Yet the juicer parts has multiple scratches, one was broken. It was obviously a used item.”

Helpful Report

Posted 4 years ago

“AVOID THIS COMPANY AT ALL COSTS - WILL NEVER DEAL WITH THEM AGAIN. I purchased an air source heat pump from Electriq (appliances direct) last year. I was of course drawn to them as their prices were significantly cheaper than other alternative, well-known brands. I bought one of their units as a cost saving exercise - what a mistake. Firstly - their salespeople on the phone sold me this as a DIY unit, telling me that I could install this myself like many of their customers. Not only was this completely untrue. If I had attempted to install myself (not F gas certified) I would have nullified the warranty (which by the way does not exist with this company). After paying an additional (and unknown cost) of an F gas qualified engineer to install of £400 the unit worked for a year. At just over year old the unit malfunctioned and broke. A probe failure caused ice to build up on the inside of the unit and sheared off a propeller blade. Secondly - I called Electriq about this problem - a clear malfunction with the unit. Bare in mind my unit has a 2 year warranty. They informed me that they could not send out an engineer and they would not pay for an engineer. Thirdly - I begrudgingly called out an engineer at my own expense. He informed me that I need them to send me a new probe and a new impeller. I called Electriq and they informed me that they no longer make the parts for this model and that I needed to PURCHASE A NEW MODEL! Fourthly - I reminded them that this was still under warranty. They said I must send in my installation certificate from the FGas certified engineer to validate the warranty - I promptly did this. They then dragged their heels for a week - claiming that they were looking into the matter. They then tried everything to worm their way out of validating the warranty, including; asking me to get the installing engineer to call them, they called the engineers company, they requested Refcom confirmation, their certificate number - all of which I provided. They then after one week of doing this informed me that my WARRANTY WAS INVALID BUT COULD NOT EXPLAIN TO ME WHY!?!? As you can imagine I was incensed by all of this. As a 'gesture of good will' they then offered me another outdoor unit at a reduced rate of £350. As much as I did not want to purchase from them, it was my cheapest and most convenient option to get back up and running again which I desperately needed! I then called back and told them I would like to purchase this outdoor unit. This was 8 days ago. They informed me that because it was a case it would have to be looked into. I did not receive a call back EVERYDAY FOR EIGHT DAYS after being promised one every day. On the eighth day (just now) I received an email. The summary of the email is this; "after reviewing your case we cannot offer you a replacement outdoor unit at a reduced rate. We would recommend you buy an entire new unit from us" - by the way this unit they have recommended is not at any reduced rate and it is significantly more expensive. In summary; Yes, Electriq had the cheapest product I could find. But there is a reason for that.... - Their sales team are happy to outright lie to get sales. - Their products are faulty. - They will not validate warranties. - Their customer service is appalling. When I initially asked some local engineers about Electriq and their products I was warned - sadly the lure of a cheap product and saving some money got the better of me. It has ended up costing me thousands of pounds in extra costs and the stress in trying to rectify this has been terrible. Yes, I will be taking matters further. I deal with small and large companies day in, day out in my job. I can honestly say Electriq (appliances direct) are the worst company I have ever had the misfortune of dealing with.”

Helpful Report

Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,401 reviews