The after sales service is very poor. My Russell Hobbs microwave which has a 2 year guarantee, has the wording on the control panel wearing off after only 3 months. I have been told that this is normal wear and tear - how can this be? If a computer keyboard had the same problem, I don’t think anyone would be likely to consider it to be anything other than a manufacturing fault. I will never buy anything from Appliances Direct again as they are very quick to give their reply rather than offer any practical help. I will be contacting Russell Hobbs directly and the Trading Standards to try to resolve this.