Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,188 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,188 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never had my dehumidifier delivered on the 24th.Hope it comes today the 30th!I got an email to confirm delivey the 24th.Not happy”

Helpful Report

Posted 4 years ago

“The delivery timeslot was arranged but ran late (rang to inform) understandable at Christmas during a pandemic The fridge was to be stored in the garage however due to packaging, it was too large to fit through the door. Deliverer went to leave on the drive and had to be convinced by the disabled partner and her elderly father to help and try second time without trolly. Went in however left blocking the only point of access, the driver must have had the engine running as he left my heart arthemic FIL to move a fridge on his own with no trolly so we could close the garage. If I'd had been there I'd have been furious, sadly like quoted above they were late Product and online interaction were fine, delivery service was a laughable joke. Would be hard to recommend, such a shame”

Helpful Report

Posted 4 years ago

“No confirmation, call them to find out what’s going on and it takes 20 minutes or so for them to answer. Get mobile bill, call cost £26!”

Helpful Report

Posted 4 years ago

“You have sent load of correspondence regarding my item all to do with how pleased I should be with my product and how the guarantee works but haven't even received item, your amazon delivery keeps on moving the date, bloody joke”

Helpful Report

Posted 4 years ago

“My fridge/freezer has damage to the side panel leaving me constantly checking and wondering whether fridge air is leaking through the deep crease and should I put some kind of tape over the damage, I should not be having these thoughts with a brand new item.”

Helpful Report

Posted 4 years ago

“Fridge freezer does not work freezer did for two days now stoped v upset as Christmas”

Helpful Report

Posted 4 years ago

“Delivery details said company would inform me of any important information or changes, they didn’t. Delivery time between 1307 and 1707, it wasn’t. Finally arrived at 2007. Details said that I would get 30 minutes notice of delivery, I didn’t. Tried to get information about late delivery, no one available, ring back tomorrow. Not satisfied at all with this service, will look elsewhere in future”

Helpful Report

Posted 4 years ago

“I'm no't happy about this expensive items whith poor quality 😢”

Helpful Report

Posted 4 years ago

“Premium rate phone number cost a fortune. cooker was supposed to be delivered and got message the night before to say almost a month delay - surely they were aware if this more than a few hours before it was due to be delivered”

Helpful Report

Posted 4 years ago

“NEWER AGAIN!!!!!!!! They don't replays for massage, from last 5 days ,we are still waiting for missing part from our order.”

Helpful Report

Posted 4 years ago

“Never again !!!! More then one month ago we bought Whirpool oven, one part was missing, customer servis promise us they will send the missing part , but we are still wiating !!! It is month allready !!!!They don't reply for messages!!! NEVER AGAIN !!!”

Helpful Report

Posted 4 years ago

“Where do I start? No probs with orderong or Delivery.Customer Service is rubbish trying to get to speak to someone.I understand there are problems as the moment,but that doesnt excuse AD for keeping customers hanging on the phone having to listen to some awful music for 31 minutes after being told the wait time was 23 minutes,needless to say I hung up,I wasn't prepared to wait any longer,wasting my time.. The item I received was faulty,and I was phoning for it to be collected on Panasonics instructions. Will not be shopping with AD ever again.. Had to send email because couldn't speak on phone,just waiting now to see how long it will be before they respond..”

Helpful Report

Posted 4 years ago

“I ordered a new oven which I was told would arrive within 5 working days. I then received 3 phone calls from appliance direct asking if I wanted to purchase oven insurance. When the oven had not arrived in 7 working days I was told that the oven was not actually in stock and would take a further two weeks to deliver... they also informed me that there were no more electrician slots until after Christmas. So we could receive our oven late and then not use it for 2 months...yay. Order cancelled, spent so long on the phone I was charged an extra £20 on my phone bill. Never using them again.”

Helpful Report

Posted 4 years ago

“did not get an answer from the online chat”

Helpful Report

Posted 4 years ago

“I ordered 2 heaters at a cost of £249.they arrived within 2 days. Perfectly boxed. Both heaters are dented/damaged. Trying to contact the company for collection and refund is dreadful, complicated and not user friendly. No phone contact. Sounds like a Robot that sends an email then cuts the conversation off. This company is faceless. No customer service. Buyer beware. I'm now at their mercy 100%”

Helpful Report

Posted 4 years ago

“This company are rogues. Don't touch them with a barge pole.. They sent me 3 delonghi oil heaters both dented and damaged. They won't accept any explanation over the phone after 20 minutes trying to talk to someone. They won't even acknowledge an email.”

Helpful Report

Posted 4 years ago

“This company was recommended to us & although the ordering was very straight forward the delivery was handled very badly. Told a delivery date by Appliances Direct & a different delivery date by Hotpoint, which resulted in my Parents being without a Cooker for 3 days because the information provided was conflicting and incorrect. I suggest only the delivering company contact the customer to prevent misinformation being given. Disappointed and let down by this service.”

Helpful Report

Posted 4 years ago

“useless customer service I bought a Smart TV in October so less than 2 months ago. Nothing works now on this TV, the TV doesn't respond to the remote and its not the batteries I checked. Netflix doesn't work, it crashes, won't rewind or resume programme,nomatter how many times I click the remote I can't get the menu. Only YouTube functions on and now it seems I am going to be stuck paying for a TV that doesn't work for 3 years. I have called appliance direct to return but they have refused and told me its between me and the warranty provider. I have called the warranty provider to whom I pay a direct debit every month they said they cannot assist as this is not fall under damage or theft. Avoid this company at all cost. They are nice and efficient before and during a purchase but absolutely horrible after. UPDATE- If you don't want to suffer a nervous breakdown and depression in the process of trying to get a refund NEVER BUY FROM THIS COMPANY. Nearly 2 weeks later I am having to deal with them while I am in hospital with my 1 year old struggling to breathe and really. I have a disability and I carried the TV downstairs 4 times for their delivery person that never showed up. On 2 hour calls trying to resolve this. I am beyond passed.”

Helpful Report

Posted 4 years ago

“Atrocious company to order anything from. Purchased a tall larder fridge back in October. The listing stated they had stick and next day delivery. However, they changed delivery date 3 times, the last one was going to be February 2012 which would be 4 months after the order date and the date they took payment. Then I get a txt advising the fridge is no longer available, even though at the time of the order they stated they had stock along with next day delivery. Then they send me a link for a replacement which was the exact same fridge (with a different badge) but expecting me to pay another £145 for the same fridge when what they should have done is offered me this replacement at the same cost and apologized for wasting 2 months of my time especially when they had taken my money back in October. Disgusting customer service if you can even call it customer service and they don't even understand that as soon as they took my payment back in October a contract was formed so they had no right to cancel that order without my consent, which I wouldn't have consented to as I would have insisted on either a like for like replacement or an upgrade. I'm now going to order this same fridge form another supplier, even though they claim its no longer available and then file a county court claim for the difference as they have breached the terms of the contract they entered into with me.”

Helpful Report

Posted 4 years ago

“Awful. I never leave reviews but this is the worst customer service I have ever received. Lied about the delivery times and the delivery slot and then didn't even process my refund when I cancelled the order. Spent hours on the phone to them - rude and unhelpful. Would not recommend!”

Helpful Report

Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,188 reviews