Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,145 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,145 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 5 star review on 18th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today early morning I receved a Candy washing dryer machine. For the first time in my life I saw how two men were taking the machine out from the van and to my home by hands! And Not by hand track.. At some point one of delivery man almost dropped it down from the van, but managed to catch it just before the ground. When i saw it my heart went down, but after i thought how lucky i am, that he managed to catch it. How wrong i was. Delivery was in the early Scottish dark morning. Outside the package looked properly closed. But now i am thinking that the only strange thing was that it was not packed in a hard paper box, as my previous washing machine from argos. This one was packed of celofane and white penoplast. Me and delivery men have pictures of it that we took at home... I didn't open it, as couldn't expect something wrong. It never happened to me. I immediately left for work, when I was back, as the first thing I started unpacking it and taking a video of a proccess (once I had very bed experience on ebay so always take video of unpacking). What i saw was really shocking. The top of the machine was very very badly damaged, totally broken and one corner is about to fall down inside the machine. My Christmas is ruined. Customer support is closed as its evening. I sent online request. And already got an auto reply advising me to upload the photos. But there is no option. to upload anything, i tried from phone and from pc.I really hope they will refund my money. I am reading the forums where people share thair experience and nearly crying. Its just so unfair. I paid for a new expensive appliance and got one which is badly damaged. I can understand some scratch could happen in transit. But not that damage that has my machine. For some reason I cannot upload pictures even here. Customer support please help, I am getting a message:* We could not upload one of your files, please try again later or contact support. Even when I upload one by one.”

Helpful Report

Posted 7 months ago

“Dishwasher not delivered. Their courier says it was signed for, but nothing arrived. No refund. This seems to be such a common problem that it looks like a scam? This review site gave me a warning that the company is cherry-picking reviews. Reporting them to Trading Standards.”

Helpful Report

Posted 7 months ago

“I am very unhappy as I have received a damaged product for the second time—one grease filter of the kitchen extractor hood out of two extractor hoods, which I assume is due to transport. Despite my previous complaint to Customer Service (regarding 3 damaged grease filters out of 4 extractor hoods) and the promise of delivery within 5 working days, the same issue has occurred again with another hood. What should I do? Should I contact Customer Service again for a new replacement?”

Helpful Report

Posted 7 months ago

“Hasn't been delivered yet. Had oven uninstalled last Thursday ready for Delivery on the Friday. Didn't arrive and no contact from either the delivery company or yourselves. Almost impossible to get in contact with either. Finally managed to re book delivery slot for this coming Saturday. 8 days late, if it arrives!”

Helpful Report

Posted 7 months ago

“I am a landlady. Every time I pay for removal of the old appliance or instalment of the new, or even removal of packaging - the delivery guys find some reason NOT to do it. Every time. EVERY TIME. Even if it is just taking the packing away. And trust me, we have done it all: disconnected old appliance, pulled it out, cleaned it off, had the electrician there beforehand to check all is good for new installation, taken doors off, cleared the floor, prepared everything as per ALL the instructions -but still: Oh no, we couldn't possibly do it because of.... Every time. Of course, it makes it easier for them. Last time I every buy from Appliances Direct.”

Helpful Report

Posted 7 months ago

“Don't bother. I ordered a tap in November 2024 for over £250 which they said would take 2 weeks to come, no problem. After a couple of weeks I get an email to say delivery wouldn't be until 9th January 2025. We wouldn't wait this long, so I rang to cancel the order and request a refund. It's explained this will take a few working days to show... again no problem. The same day though, I get another half a dozen emails with random information... one with a credit note for £2.52, another saying the appliance was on its way and would be here on 3rd December... all very odd and none of which were what I called for. I kept checking the account and no refund. Called again to be told we had to get a refund from the 'supplier' (I don't know who this is and it was Appliances direct that took my money, so they should be giving it back) Explained several times they had to refund the money but they just cut off the call. Make no doubt I will be taking legal action on principle. Very bad company to deal with. I would advise you AVOID!”

Helpful Report

Posted 7 months ago

“Paid for disconnect, unpack, recycle and install of my washing machine. What a waste of money. They left the transit bolts in the machine, failed to turn the inlet water back on, didn't level the machine or test it before they left. I won't be using them again”

Helpful Report

Posted 7 months ago

“We have not had delivery yet as promised”

Helpful Report

Posted 7 months ago

“To be fair, my problem isnt with Appliance direct but with their delivery service Arrow XL. My order number 50939099. I was expecting a delivery today. I was initially given a delivery time 0700-1900, and was told that during the evening before I would get an email giving a one hour delivery timeslot. This didn't happen, so I called customer services, and queued for 15 mins to speak to someone. She pointed out that during my phone queueing time they had sent me a text giving my timeslot as 14.45-16.45 and that the driver would call me 30 mins prior to delivery. At 14.23 I received a text telling me that they were sorry they missed me and I would have to rearrange delivery. This text was 22mins before my timeslot!!! At no time did anyone come to the door or ring my phone. I called customer services and queued on the phone for another 15 mins to speak to someone. I was speaking to her before my delivery timeslot had even started. She told me the driver had submitted a photo of my back garden gate!! She was as bewildered as me. Surely the timeslot is given to make sure that people are home during that time, and don't have to stay home from work all day. Please can you explain why the driver tried to deliver before the timeslot? Why he tried to deliver to my back garden gate and not the front door? And also why he didn't at anytime try to ring me, when I was in the house all day? I have rearranged delivery on the first avaiable day, which is 6 days away, meaning that I have no washing machine for another week, when I abided by all the delivery instructions you provided? If it can be delivered sooner please let me know, because so far I am very disappointed in your service. I look forward to hearing your answers”

Helpful Report

Posted 7 months ago

“I bought a hoover tumble dryer from you, after 2 months the plug melted! Hoover engineer came out and said it happened now and then!!! I then noticed the heater element was glowing bright orange but the drum not rotating luckily I managed to get clothes out before a fire began. You won’t replace or refund!!!”

Helpful Report

Posted 7 months ago

“Your driver was un cooperative I was told it's a 2 man delivery He came by himself He's said it was Up to him we're he leaves the goods I had to help him take the goods inside He called my premises a building site Where he wasn't allowed to deliver It's not a building site it's brand new kitchen which is finished at the back of the house where there was adequate access to take the goods inside This guy actually does not know how to handle packed goods even in trolley Where do you find these people from The delivery was for a disabled woman Thank god I was there . The last drivers brought the goods inside and un packed them and then took photos I don't think I will order from yourselves again”

Helpful Report

Posted 8 months ago

“I've always been honest in my reviews, and unfortunately, this was a bad experience. My appliance, a large Hob and Hood, was somehow lost in transit—hard to believe something so big could go missing! When I reached out for a replacement, I spoke to a representative named Clarisse. She said they could only offer a scratched replacement or that I’d have to pay an additional cost for a new one. When I asked to speak to a manager, she hung up and promised a callback within two hours. No one called back, even though I waited the entire day. Very disappointing customer service. I would not recommend using this site for purchasing appliances, as their delivery service is very poor.”

Helpful Report

Posted 8 months ago

“Awful company with atrocious customer service, avoid. Incorrect information on their website, they will bombard you with unwanted phone calls, they lie about delivery times then lie in response to your complaints.”

Helpful Report

Posted 8 months ago

“Appalling service and dishonest - Experience is listed below Workman caused a leak and the company when fitting a dishwasher - the fitting was not done correctly - having agreed to pay for a plumber to attach the fitting properly and to repair the damage then reneged on the promise, All recorded on their phones. I would advise caution when using this company. Update - as per my earlier experience I was promised reimbursement and then again assured someone would be in touch from the customer services - no sign of any communication. This reinforces my view that this is less than honest. They have provided lip service as I have left a poor review but not kept their word - again. Disappointed as I bought from them based on positive reviews. I will keep this post updated while I wait for an actual response. 3/07/2024 - Still waiting!! 18/10/2024 - still waiting - I would caution anyone from using this company as you can see from my experience they put a reply up to show that they were dealing with the complaint and then radio silence. I will continue to update this review for as long as it takes until there is some accountability. Date of experience: 18 January 2024”

Helpful Report

Posted 9 months ago

“I bought a second wine fridge , unfortunately the service was nothing like my first experience the week before , I paid £9.99 for delivery when my first delivery was £3.99. The second delivery was with dpd they dumped the box in the hall near the front door leaving me to move it and remove the packaging when the previous weeks delivery was amazing the driver put the parcel in the room of my choice removed all the packaging and took it away what a different service I received, very disappointing.”

Helpful Report

Posted 9 months ago

“The hobs dont work on cooker but the oven fine”

Helpful Report

Posted 9 months ago

“Delivery promised between 1330 and 1735. It is now 1737 and I have heard NOTHING”

Helpful Report

Posted 11 months ago

“I ordered a TV for a meeting Monday morning, paid Saturday delivery. No delivery, no updates, a 15 pound refund useless to me when I needed the TV this morning. No details on APC Overnight tracking, couldn't call or speak to anyone, promised a call by 11am. Amusing it's 11am, no phone call - no tracking details, no idea when the order will show up or if its going to show up.”

Helpful Report

Posted 11 months ago

“The most disreputable company I've dealt with in years. Ordered a new Gas Hob from them and it arrived damaged. They are doing everything to avoid replacing with a new undamaged replacement Only offered a worthless voucher for their own products. Why would I wish to order from them again? Don't touch them.”

Helpful Report

Posted 11 months ago

“The absolute worst ‘company’ I have ever dealt with. Paid for next day delivery, took day off work (unpaid), get a text ‘sorry we missed you’ MISSED ME? Didn’t even attempt to deliver, rang to ask them to tell the Delvery driver to turn around and deliver my fridge freezer ‘sorry can’t get in touch with him. We’ll book you in for next day, REFUSED to give me my next day delivery fee back, as they hadn’t completed it, after 40 minutes on the phone agreed to £18 of it !!!!!!! Ignoring the fact I lost money taking the day off work; and now I have to lose more money to take the day off work through their incompetence. Then ring me back hours later trying to book me in for not the next day; but TWO days later, because again their incompetence of doing their job ! SHOCKED! Went to curry’s instead !!!!! Do your self a favour and not waste your time or money on this company ! 2 separate phone calls amounting to an hour, of sheer incompetency of their jobs”

Appliances Direct 1 star review on 30th June 2024

Helpful Report

Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,145 reviews